Customer service was good, answered emails promptly. Ordered two large hanging lights, the packing was impeccable, took me nearly an hour to unpack one light it was so well packed. Would definitely... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Over 10 weeks to have goods delivered, when it finally arrived I almost cried at the poor quality of the lamp that I paid $375 for. Did not have Australian plug, shades were like Tuppaware, all round... Se mer
The sink we ordered is just spectacular. It is of high quality and beautifully crafted. I did order during Chinese New Year and while that delayed things but it was well worth the wait. Clearhalo kept... Se mer
I ordered a Tiffany style stained glass hanging lamp called Rhombus from Clearhalo overseas and while it took some time to arrive in the US, it was definitely worth the wait. It was carefully wrapped... Se mer
Företagsinformation
Skrivet av företaget
Online store providing lighting and wall art.
Kontaktuppgifter
Storbritannien
- clearhalo.com
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Lovely carpet for the nursery
Lovely carpet for the nursery. It looks lovely in my sons nursery
ClearHalo offers a great range of…
ClearHalo offers a great range of modern home furniture at fair prices. The website is easy to navigate, product details are clear, and checkout is straightforward. Delivery was on time and the items arrived well‑packaged with no damage. The quality feels solid and looks exactly like the photos. Overall, a reliable furniture store that I’d happily order from again.
Disappointing Quality and Poor After-Sales Support
After waiting months for delivery of an expensive cabinet, the experience was extremely frustrating.
The product arrived without written assembly instructions, relying only on an unclear video that made it really difficult to understand how to assemble it properly. As a result, the cabinet was assembled incorrectly - something only discovered afterward. A professional furniture assembler that I hired who tried to fix it, explained that the lack of proper instructions was unacceptable for a product at this price and that nothing could be made.
Customer support repeatedly dismissed the issue as a simple hinge adjustment and asked for more videos, despite that I and a professional assessment confirming a structural problem due to lack of proper instructions.
The only resolution offered was a 10% discount, which does not reflect the unusable product or additional costs incurred. I accepted it solely to end the exhausting back-and-forth.
Overall, a very disappointing experience in both product quality and customer service. I would strongly caution others before purchasing.
Arrived just in time....my…
Arrived just in time....my granddaughter loves it!
The service was great and smooth and…
The service was great and smooth and the product is really good.
looks very elegant
looks very elegant. I bought two, and one arrived with a broken glass. I contacted customer service and they immediately arranged for a replacement. I received the replacement glass within a few days. Despite this minor issue, everything was resolved smoothly and I'm very happy. Thank you!
Item arrived 3 mos. late and broken
After a 4 month wait after placing an order, which I was messaged that it would be that late in observing a Chinese holiday, which shouldn't affect me because I'm not Chinese. What finally arrived after such a long wait, was a rickety loose jointed pipe chandelier with one of the positive wires to a light socket disconnected. Piss poor quality, and a slap in the face after waiting so long, which should've been refunded half of what I spent to be fair. So probably costing me double to repair it.
The products are beautiful and high quality.
I am very satisfied. The products are beautiful and high quality. They were also very attentive and responded to all my questions in a short time. Thank you.
The gold light I ordered is more copper…
The gold light I ordered is more copper than gold. It comes from China, The return policy is: The customer pays postage, then ClearHalo will determine if you are refunded the cost of the light (only, not postage)minus a 10% restocking fee. To return the light I have to send it back to China at a cost of $100.00+ dollars. I WILL NEVER BUY FROM ClearHalo again!!!
Highly recommended!
Initially, I was skeptical. The only way to communicate
with this company is thru ‘chat.’ I have, however,
been very pleasantly surprised. Each chat was answered efficiently, and right away.
I ordered two nightstands. I love the way they look,
as well as the quality. The products were extremely well packaged to prevent damage during shipment.
I accidentally threw a part of the assembly away with the box and have been kindly helped thru that process.
Highly recommended!!
I had to cancel an order and the person…
I had to cancel an order and the person I chatted with did that for me in a timely manner.
I really like the finish and design of…
I really like the finish and design of the chandelier I ordered. It feels solid and adds a modern touch to my living room . Now I have ordered my bedroom light
Would recommend to others.
Great quality lights
The lights are great quality and easy to fit. I’m really pleased with how they look. Would happily buy from here again.
The adjustable height is a great…
The adjustable height is a great feature that clearhalo have gor this chandelier. With multiple extension rods, I customized the height from 37to96 inches, perfect for my dining table. The flexible canopy was also helpful for my sloped ceiling.
I have made sure I spoke to customer service before placing my order and the team was very helpful and made sure all the customization note were sent to the factory
I am very happy with my purchase I definitely recommend Clearhalo
Incredible online customer service
Messaged about one of the lights I purchased a number of years ago being dimmable. I got an immediate reply and assistance with the switches, and how to keep the current integrity of the fixture. Was willing to help me put in a new order with customization! Incredible customer service
Really lovely item
I ordered a bench from Clearhalo which I liked because it was very different to anything I'd ever seen before. It did take a while to arrive but it arrived in absolute perfect condition and looks fabulous in our new kitchen.
Ordered a side table
Ordered a side table, which was exactly what I was looking for, I have some unique specifications for this side table & very few items would have worked AND also were stylish.
The long shipping times are real, my item took 6 weeks & the last 4 weeks or so, there were no tracking updates.
But my table finally arrived & it’s exactly as depicted. I love it.
I did email customer service when there were no shipping updates for a few weeks & they replied promptly with an accurate update.
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