Classic Cottages Omdömen 

My complaint is not with the Somerset cottage, which I left a 4 star review for, but with Classic Cottages who despite claiming to publish all reviews, good or bad, have not published it.
I criticised the owner controlling the Central Heating, and making it extremely difficult for us to boost the heating after 9:30 pm.
For this grievous sin, my review was not published. I suspect that mine was not the only one not published as there is only 1 review for this year, now in mid May.
And only 4 reviews for the whole of 2025.

So very clean,and everything you needed,near the beach and the town

We have stayed in a good number of cottages (10+) mostly in Cornwall and a couple in Devon with Classic cottages, not once have we been disappointed, our lastest stay in Falmouth was perfect as always.

We had a wonderful stay at this cottage, it was perfect for us and Nicky was extremely friendly and helpful. We had a lovely stay, did some amazing walks from the book in the cottage and enjoyed being out in the Cornish countryside. Would highly recommend.

Loved this experience, we had a lovely time away and loved every minute .

Loved the personal touches , especially the bubbly and chocolates , went down well with the mrs chilling in the tub , thankyou !

Just returned from a stay here with my children and grandchildren (plus dogs).
Didn’t want to leave.
Absolutely stunning property with everything you can think of at hand.
Location is just perfect easy walking distance of beautiful beach and lots to see in terms of holiday towns.

Last minute trip. Super place, as advertised, great location. Garden was great. Does not have all the mod-cons, but that was fine for our family of 4 plus dog. Great value.

Reply to the reply from Classic Cottages:
Gulls Roost Holiday Let, managed by Classic Cottages, was not fit to be let Contrary to what was stated in Classic Cottages response. The mould on the living room curtains and bathrooms had been there for some time. I believe Classic Cottages had to install new curtains because it was that bad. This was only after our complaint and after we had left. There was also the electrics which a switch was not sealed and broken and a hazard . The standard of the let was not up to the £2K weekly rental, cracks in the ceiling, uneven paving. Blood on the bedroom curtains, carpet was filthy, and the hoover smelled really bad when we tried to use it. Contrary to what Classic cottages stated about vinegar being used instead of carcinogenic Round up weed killer. Vinegar does not bubble when water is put on it - my daughter tried to protect our dog and his feet by putting water on the weed killer and it bubbled. Look it up for yourselves vinegar does not bubble when water is put on it. Also I never had any money refunded to me from Classic Cottages or the Owner. My Credit Card Company refunded me the full amount of the holiday, that's how bad the Credit Card Company thought the holiday was.Also since my complaint was concluded back in October 2025 with my credit card refunding me . I asked all our personal details are removed from Classic Cottages database and any other subsequent branches of the organisation under the GDPR Data Protection Act Laws 2018. Classic Cottages refused. Classic Cottages is now in breach of the Data Protection Act.General Data Protection Regulation (GDPR), the EU's strict 2018 privacy law governing personal data handling for residents. It mandates user rights (access, erasure, portability) and applies globally to any organization handling EU data. Core Rights: Individuals can request access, correction, deletion ("Right to be Forgotten"), and portability of their data.
Non-Compliance: Violations can result in significant fine.
I am waiting on The Information Commissioner's Office (ICO) which the UK’s independent regulatory body responsible for upholding data protection, privacy rights, and freedom of information to look into the case.
I would not ever book a holiday with Classic Cottages or any of their partner organisation again. I would advise people to Do your homework not accept what is said on their websites, as you can be mislead.
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Reply from Classic Cottages
Mar 3, 2026

We were sorry to hear of your disappointment, as we strive for guests to have the best experience possible and work very hard with property owners to rectify concerns immediately where possible so that guests can continue their stay with everything as it should be. We really do take any complaint seriously and are sorry that in this case, we didn’t act as quickly as we could have, though following a full inspection of the property, it was confirmed the property was fit and safe for letting, with some minor wear and tear typical of a busy season and staining to some curtains from condensation. We would again like to stress that the gardener only used a vinegar treatment on the weeds. We are sorry that our reassurances of this did not help you to feel able to use that area still, as we understand that this is an important area for guests, particularly if you have a pet with you. Whilst the owners were unable to agree with your requested reasons for a significant refund, we hoped that our gesture to refund any money that Classic Cottages would have earnt from this booking would help to show our genuine desire to do what we can to assist. We really are very sorry that your impression of Classic Cottages has not been all we would have wanted it to be. Classic Cottages

Over the years I booked several cottages with this company. Their information and photos are usually very adequate and reliable so no surprises upon arrival. Furthermore I experienced several times that when there are issues that need to be addressed they respond quickly, friendly and with understanding (even in weekends or evenings) and do all they can to help and solve the problem. I really appreciate their service and this is my preferred booking agency

Booking through Classic Cottages was simple, the website informative, and the staff extremely knowledgeable about their properties, which made the whole experience seamless from start to finish.

From the moment we arrived, Chapel Cottage felt warm, cosy, and incredibly welcoming. The front view is absolutely breathtaking and truly memorable. The cottage was spotlessly clean, and the fixtures and fittings were beautiful and clearly very well cared for, just the standard we appreciate in our own home. Every detail had been thoughtfully arranged, making our stay effortless and completely enjoyable.

Professional, friendly service from the team at Classic Cottages and a delightful stay in Cornwall

We have been using Classic Cottages for years and have always had excellent places to stay. The photos on the website and the descriptions are spot on and the quality of accommodation is fantastic.

Turned up for new year to a freezing cold cottage and with no wood or coal supplied for the burner.

We couldn't adjust the heating as it was being controlled by the owner over 200 miles away who for 18 hrs a day set the heating at 7 degrees.

It took repeated calls & texts to the local support and 24hr support numbers before 5 days later we got control of the heating.

In addition the description of the cottage (Penmorfa) couldn't have been further from accurate.

after returning home I complained to Classic cottages and was basically called a liar and was told there was fuel for the fire and the heating was sorted on the 3nd day.

the worst service from a holiday cottage company

We have just had our 4th consecutive Christmas and New Year break with Classic Cottages.
We have stayed in 3 different properties and every 1 of them was lovely. We had no complaints about any of them.
We are so happy with Classic Cottages properties that we have already booked one for Christmas 2026

Great company. The website is easy to navigate.
The place we stayed was perfect exactly like the description on the website.
All communication about the stay was easy and quick and detailed.
Would definitely use them again.

Excellent communication and clear instructions making booking and getting to property straight forward. Towyn Cottage in Abereiddy is exceptional.

Many thanks to the Joneses for such a thoughtful and generous welcome pack. Towyn Cottage is beautifully presented and clearly cared for, with high-quality furnishings, tasteful accessories, and a kitchen which is exceptionally well equipped, by making it a comfortable and practical home from home. Location perfect for local hikes especially to Portgain and star gazing. A treat to be so close to the sea. Thanks for giving us a great Xmas and the sun was out every day!

Stayed at a property through Classic Cottages, which was chosen on the strength of reviews on their website, and their claim that they publish all guest reviews, good or bad. The stay was generally pleasant, but there were a few negative points, which I was surprised weren't mentioned in the reviews, or were glossed over.

After our stay, I wrote a detailed review, mostly positive, but providing more detail around the negative points that might put some people off. I'm certain that I didn't breach any of their guidelines (it wasn't rude, inaccurate, or anonymous). However two months after I submitted the review, they have yet to publish it. I can't be certain that it's because of the critical content in it, but that is my strong suspicion.

Sadly this means that I will be a lot less trusting of their property reviews in the future, and less inclined to book through them.

Classic Cottages deliver an outstanding holiday experience from start to finish. Their service is exceptional, efficient, friendly, and always responsive. Every detail of the booking process was handled smoothly, making the entire experience stress-free.

The cottages themselves are delightful: beautifully maintained, thoughtfully furnished, and set in stunning locations. It’s clear that Classic Cottages take great pride in the properties they represent and the experience they provide to guests.

We’ve been thoroughly impressed and wouldn’t hesitate to book with them again. Highly recommended.

Have used this company to book 2 holidays now and both have been superb houses in great locations and true to their descriptions. Good value and great communications.

Iva Cottage is perfectly located in Fowey, a couple of minutes walk to the highest quality eateries, pubs, a perfect bakery and the beach.

This 'home-from-home' address has a contemporary bright interior with all the modern facilities you need away from home.

Looking forward to our next visit in 2026.