My daughter was proving difficult to find a shoe that was comfortable with her having long but thin feet. Emma was fantastic and told us what style of shoe would fit her better and didn't stop until s... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Clarks Northampton took time to help me find the right shoes for my son. Poppy was very helpful and patient and we really appreciated the attention she took to finding the best shoes
Just wanted to say how incredible customer service we have received at Northampton Clarks from Emma . She is a true professional, very knowledgeable and caring . She knew more what we needed than me m... Se mer
Took my Mother in for new shoes and slippers. Grace demonstrated empathy and dementia awareness as well as understanding the importance of well fitting shoes for someone with diabetes. And most import... Se mer
Företagsinformation
Skrivet av företaget
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Kontaktuppgifter
40 Abington Street, NN1 2AP, Northampton, Northamptonshire, Storbritannien
- 1604636591
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Clarks Northampton took time to help me…
Clarks Northampton took time to help me find the right shoes for my son. Poppy was very helpful and patient and we really appreciated the attention she took to finding the best shoes
My daughter was proving difficult to…
My daughter was proving difficult to find a shoe that was comfortable with her having long but thin feet. Emma was fantastic and told us what style of shoe would fit her better and didn't stop until she was completely happy and the shoes felt comfy. Brilliant service!
Brilliant
Brilliant in measured, Grace gave good advice and support, Billy has his first shoes 👍
Just wanted to say how incredible…
Just wanted to say how incredible customer service we have received at Northampton Clarks from Emma . She is a true professional, very knowledgeable and caring . She knew more what we needed than me myself. We actually ended up buying a cheaper option of shoes for my son but they were better fit in terms of measurements etc. There is no way I could do it myself for my son. I wish every shop had such a professional! I will be definitely coming back . Thank you so much .
Dementia Acceptance
Took my Mother in for new shoes and slippers. Grace demonstrated empathy and dementia awareness as well as understanding the importance of well fitting shoes for someone with diabetes. And most importantly, my Mum thoroughly enjoyed her shoe shopping trip.
Kally & Katie were AMAZING
Kally was AMAZING, we had been to the Oxford circus store in London and the Milton Keynes store trying to get the correct shoes fitted for our daughter. But unfortunately the customer service at both of the above stores wasn't up to the usual "Clarks" standards. When we visited the Northampton store we were treated to Kally's exceptional customer service skills. She started by reassuring us that "she has got you". And she wasn't wrong, perfectly fitted shoes, happy daughter and father. Whilst we were at the Northampton shop a very aggressive customer was shouting at the store manager "Katie" and I was concerned for everyone's safety, so I strategically stood next to the till. I did this to reassure Katie but she handled the situation in a true "Clarks" professional way. Thank you Kally & Katie for being the best Clarks employees you are a credit to the Clarks organisation.
Grace helped us at store 5506…
Grace helped us at store 5506 Northampton. She was amazing because she understood my son’s needs and was patient and friendly. She took the time to get my son’s school shoes fit just right with trying different widths, with and without insoles. She was calm and chatted nicely with my son. My son says it was the best shoe shop visit ever.
My partner was assisted by Grace today…
My partner was assisted by Grace today with choosing our daughter some new school shoes. He could not praise Grace enough for her helpfulness.
First shoes!
Great experience getting my daughter’s first pair of shoes. Tasnia was extremely helpful and very patient with my little girl.
Great sales staff
Great sales staff. Grace is Neurodivergent trained. They have sessions for sensory needs. Great experience.
Hardly any wait time in the Northampton…
Hardly any wait time in the Northampton town branch and Sophie was brilliant! Really attentive and listened to what my child wanted. Thank you!
Ellie super service and very…
Ellie super service and very professional
A great experience.
I went in today, with my 3 children, to complete the dreaded school shoe shop! After a minutes wait, we were met by Sam who listened carefully to our needs, measured all three kids and found us shoes very quickly. He didn’t try to upsell any products that I told him I wouldn’t be purchasing and he wasn’t pushy in his sales manner. Thank you Sam for your help today. Much appreciated.
Great service
Katie was great, quick and efficient on a busy day buying school shoes.
Another great experience at Clark’s…
Another great experience at Clark’s Northampton, Great customer service from Katie, friendly, kind, quick and easy.
Ruby at the Northampton town centre…
Ruby at the Northampton town centre shop was great. She measured my child and was patient and kind taking time to get the right fit despite it being very busy. Great job Ruby.
Hassle free school shoe shopping!
We had booked an appointment online. This worked well and my daughter's feet were measured promptly. Courtney was very helpful and found a choice of widths for my daughter to try and checked the fit well.
Thanks to Katie for quick assistance…
Thanks to Katie for quick assistance and great service.
Great Service
They only had two people seeing customers but they were both great. We were served by Grace who couldn't have done more and was so good with the kids!! Really good customer service and advice offered too!
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