We visited today to buy my sons first ever school shoes- what a fab experience! We had booked an appointment online, Leanne at the Hemel Hempstead branch was waiting for us on arrival and guided us th... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Fast efficient service. We booked appointment online and we're seen promptly in arrival. Plenty if staff available even though it was busy. Sophie served us and was friendly and great with the kids.... Se mer
The server (Sophie) was patient with my daughter who was having her feet measured for the first time. The selection of shoes was small but she did say she’d be able to order to store if I wanted som... Se mer
Went to buy my daughter's first school shoes and Sophie was amazing. She was very knowledgeable, took her time and talked us through the thought process so we made an informed decision. If you're look... Se mer
Företagsinformation
Skrivet av företaget
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Kontaktuppgifter
C4 Riverside Centre, HP1 1BT, Hemel Hempstead, Hertfordshire, Storbritannien
- 01442233660
4,8
Utmärkt
115 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Sophie was very patient and thorough
Sophie was very patient and thorough. As a parent I feel confident that my children have well fitting shoes ready for back to school! Would recommend
24 augusti 2025
Omdöme utan inbjudan
Sophie was a massive help today
Sophie was a massive help today. Thank you
23 augusti 2025
Omdöme utan inbjudan
Sophie was very positive and she got us…
Sophie was very positive and she got us started very quickly we are now ready for back to school thank you so much!
23 augusti 2025
Omdöme utan inbjudan
Sophie was amazing
Sophie was amazing at helping us find out sons first school shoes, as mum and dad we had different ideas of what we wanted, but Sophie was able to find a happy medium and tried on many pairs with us to find the perfect fit. Thank you
22 augusti 2025
Omdöme utan inbjudan
Excellent service for the wee one’s
My almost three year old was too scared go near the shop- terrified to get her feet measured. Amna went over and beyond to accommodate and make the experience not only possible but enjoyable for her.
Really appreciated the service and we came away with a very nice pair of trainers for her birthday.
Thank you.
22 augusti 2025
Omdöme utan inbjudan
We were served by Helen today who was…
We were served by Helen today who was fantastic, she was patient and couldn't do enough to help
21 augusti 2025
Omdöme utan inbjudan
Sophie was super helpful
Sophie was super helpful and great with my son answering all his questions when getting new school shoes. Sophie is very knowledgeable! Thanks so much
20 augusti 2025
Omdöme utan inbjudan
Incredible help by Adam
This lovely young gentlemen called Adam , helped me precisely choose the perfect shoes for my grandson . He was so kind and polite and took as much time as I needed . Although his young age , he didn’t once come across immature but as fully grown adult
17 augusti 2025
Omdöme utan inbjudan
Sophie was very helpful and patient…
Sophie was very helpful and patient when measuring our daughter feet and helping to pick out the right school shoes!
17 augusti 2025
Omdöme utan inbjudan
I never write a review but I actually…
I never write a review but I actually went back into the shop to ask for the ladies name. Elena gave me the best shopping experience I’ve ever had. From walking in there was no pushy sale but she genuinely wanted to just help. I walked out with new boots and the biggest smile on my face! Thank you very much for your help. Everyone in the shop was fantastic and I’ll be using Clark’s in Hemel again
16 augusti 2025
Omdöme utan inbjudan
Amazing service from Sophie
Amazing service from Sophie. So patient, attentive and knowledgeable.
16 augusti 2025
Omdöme utan inbjudan
Excellent service when purchasing school shoes
Sue was exceptionally helpful when I was purchasing my son’s school shoes in the Hemel Hempstead Clark’s store. She was super kind and knowledgeable. Thank you Sue for your guidance.
14 augusti 2025
Omdöme utan inbjudan
Very helpful
Very helpful. The worker was very kind and patient. She made school shoe shopping a much nicer experience.
14 augusti 2025
Omdöme utan inbjudan
Travelled from Luton to Hemel to get my…
Travelled from Luton to Hemel to get my three young children some shoes. We arrived at 15.30 on Sunday, now I completely understand the store shuts at 16.00 (that’s half a hour) but to be completely refused service is unacceptable! Apparently they didn’t have time to fit shoes for my children, even though I already knew what shoes I was planning on buying. Two other customers came in during and after us and were served!? The lady was trying to be over nice about it but was clearly being fake. I get she wants to leave on time but serving other customers is a little unfair and considering they get paid to serve customers until their shift finishes. That’s over £100 I won’t be spending in that store! I won’t be returning.
10 augusti 2025
Omdöme utan inbjudan
Svar från Clarks - Hemel Hempstead
Hi Kimberley,
Thank you for taking the time to leave a review of your recent experience with our Customer Care Team and I am truly sorry that the service received did not meet the high standards we strive for.
We are keen to put this right promptly and would therefore kindly ask you to please use our contact form, via the link below, selecting escalation as your reason for contact.
https://www.clarks.com/contact-us
Thank you for highlighting your experience and please accept my sincere apologies for any disappointment caused. We look forward to hearing from you soon - Lindsay
Sophie assisted me on first school…
Sophie assisted me on first school shows for my twins! She was excellent and very happy with the service received
10 augusti 2025
Omdöme utan inbjudan
Go see Sophie
Went to buy my daughter's first school shoes and Sophie was amazing. She was very knowledgeable, took her time and talked us through the thought process so we made an informed decision. If you're looking for someone who is great with kids and parents - Sophie is your woman!
9 augusti 2025
Omdöme utan inbjudan
Fast delivery
Fast delivery, had to return as ordered the wrong type of shoe went to the store and there was no quibble.
Ordered since getting the right ones this time.
Thanks
13 juni 2025
No Stock
Went with my two grandchildren. There was only 1 pair of shoes in my 3 year olds size and absolutely no pairs at all for my 1 year. Had to buy them online, which I normally don't do. 5* for the measuring and nice member of staff. Really think you need to get enough stock in to serve your community
9 maj 2025
Svar från Clarks - Hemel Hempstead
Hi ,
Thank you for taking the time to leave a review of your recent experience in store and I am truly sorry that the service received did not meet the high standards we strive for.
I will ensure your feedback is shared with the store so that further coaching and support can be provided where necessary to avoid any future disappointment.
We are always looking for ways to improve the service we provide to our customers so thank you again for bringing this to our attention. I do hope that you will allow us the opportunity to show you that your experience is not typical of the service we offer and please accept my apologies again for the disappointment caused –
Sue is just FANTASTIC
Sue is just FANTASTIC! We got our little ones shoes measured in January and had the best service from sue then that we had to come back and get her measured again by her in clarks and buy her some new shoes. She's full of knowledge, amazing with children and is just amazing
Thank you.for providing great service , going above and beyond everytime. Appreciated.
19 maj 2025
Omdöme utan inbjudan
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