Clarks - Hemel Hempstead Omdömen 115

TrustScore 5 av 5

4,8

C4 Riverside Centre, HP1 1BT Hemel Hempstead, Hertfordshire, GB


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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

We visited today to buy my sons first ever school shoes- what a fab experience! We had booked an appointment online, Leanne at the Hemel Hempstead branch was waiting for us on arrival and guided us th... Se mer

Betygsatt 5 av 5 stjärnor

Fast efficient service. We booked appointment online and we're seen promptly in arrival. Plenty if staff available even though it was busy. Sophie served us and was friendly and great with the kids.... Se mer

Betygsatt 5 av 5 stjärnor

The server (Sophie) was patient with my daughter who was having her feet measured for the first time. The selection of shoes was small but she did say she’d be able to order to store if I wanted som... Se mer

Betygsatt 5 av 5 stjärnor

Went to buy my daughter's first school shoes and Sophie was amazing. She was very knowledgeable, took her time and talked us through the thought process so we made an informed decision. If you're look... Se mer


Företagsinformation

  1. Skobutik
  2. Skoaffär
  3. Skofabrik

Skrivet av företaget

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Kontaktuppgifter

  • C4 Riverside Centre, HP1 1BT, Hemel Hempstead, Hertfordshire, Storbritannien

  • 01442233660

4,8

Utmärkt

TrustScore 5 av 5

115 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 98 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

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Betygsatt 5 av 5 stjärnor

Sophie was amazing

Sophie was amazing at helping us find out sons first school shoes, as mum and dad we had different ideas of what we wanted, but Sophie was able to find a happy medium and tried on many pairs with us to find the perfect fit. Thank you

22 augusti 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent service for the wee one’s

My almost three year old was too scared go near the shop- terrified to get her feet measured. Amna went over and beyond to accommodate and make the experience not only possible but enjoyable for her.
Really appreciated the service and we came away with a very nice pair of trainers for her birthday.
Thank you.

22 augusti 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Incredible help by Adam

This lovely young gentlemen called Adam , helped me precisely choose the perfect shoes for my grandson . He was so kind and polite and took as much time as I needed . Although his young age , he didn’t once come across immature but as fully grown adult

17 augusti 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I never write a review but I actually…

I never write a review but I actually went back into the shop to ask for the ladies name. Elena gave me the best shopping experience I’ve ever had. From walking in there was no pushy sale but she genuinely wanted to just help. I walked out with new boots and the biggest smile on my face! Thank you very much for your help. Everyone in the shop was fantastic and I’ll be using Clark’s in Hemel again

16 augusti 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Very helpful

Very helpful. The worker was very kind and patient. She made school shoe shopping a much nicer experience.

14 augusti 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Travelled from Luton to Hemel to get my…

Travelled from Luton to Hemel to get my three young children some shoes. We arrived at 15.30 on Sunday, now I completely understand the store shuts at 16.00 (that’s half a hour) but to be completely refused service is unacceptable! Apparently they didn’t have time to fit shoes for my children, even though I already knew what shoes I was planning on buying. Two other customers came in during and after us and were served!? The lady was trying to be over nice about it but was clearly being fake. I get she wants to leave on time but serving other customers is a little unfair and considering they get paid to serve customers until their shift finishes. That’s over £100 I won’t be spending in that store! I won’t be returning.

10 augusti 2025
Omdöme utan inbjudan
Logotyp för Clarks - Hemel Hempstead

Svar från Clarks - Hemel Hempstead

Hi Kimberley,

Thank you for taking the time to leave a review of your recent experience with our Customer Care Team and I am truly sorry that the service received did not meet the high standards we strive for.

We are keen to put this right promptly and would therefore kindly ask you to please use our contact form, via the link below, selecting escalation as your reason for contact.

https://www.clarks.com/contact-us

Thank you for highlighting your experience and please accept my sincere apologies for any disappointment caused. We look forward to hearing from you soon - Lindsay

Betygsatt 5 av 5 stjärnor

Go see Sophie

Went to buy my daughter's first school shoes and Sophie was amazing. She was very knowledgeable, took her time and talked us through the thought process so we made an informed decision. If you're looking for someone who is great with kids and parents - Sophie is your woman!

9 augusti 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fast delivery

Fast delivery, had to return as ordered the wrong type of shoe went to the store and there was no quibble.
Ordered since getting the right ones this time.
Thanks

13 juni 2025
Betygsatt 2 av 5 stjärnor

No Stock

Went with my two grandchildren. There was only 1 pair of shoes in my 3 year olds size and absolutely no pairs at all for my 1 year. Had to buy them online, which I normally don't do. 5* for the measuring and nice member of staff. Really think you need to get enough stock in to serve your community

9 maj 2025
Logotyp för Clarks - Hemel Hempstead

Svar från Clarks - Hemel Hempstead

Hi ,

Thank you for taking the time to leave a review of your recent experience in store and I am truly sorry that the service received did not meet the high standards we strive for.

I will ensure your feedback is shared with the store so that further coaching and support can be provided where necessary to avoid any future disappointment.

We are always looking for ways to improve the service we provide to our customers so thank you again for bringing this to our attention. I do hope that you will allow us the opportunity to show you that your experience is not typical of the service we offer and please accept my apologies again for the disappointment caused –

Betygsatt 5 av 5 stjärnor

Sue is just FANTASTIC

Sue is just FANTASTIC! We got our little ones shoes measured in January and had the best service from sue then that we had to come back and get her measured again by her in clarks and buy her some new shoes. She's full of knowledge, amazing with children and is just amazing
Thank you.for providing great service , going above and beyond everytime. Appreciated.

19 maj 2025
Omdöme utan inbjudan

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