Clarks - Bedford Omdömen 354

I took my granddaughter to buy school shoes today at their Bedford store.
It was a very pleasant experience.
Our assistant Ahlam was very helpful knowledgeable and kind to her and we will definitely use this store again.

Thank you to Inaaya at the Bedford store for unbelievable customer service yesterday when I popped in to get some trainers for my twins. They were grumpy and tired and not did she show unbelievable amounts of patience that she turned their frowns upside down! We came out with two pairs of trainers and a backpack, thank you for making the experience great!

Jurgita at Clarks in Bedford was extremely helpful today. She was very efficient, helpful and welcoming. I was there to pick up a pair of shoes for my son and get his feet measured. She brought five/ six different pairs for my son to choose from and she helped us to pick up the best deal. She also kindly recycled his old shoes. I was very pleased today with my experience at the store.

Just wanted to say a big thank you to Jay at the Clarks Bedford store – he was so kind and genuinely helpful while we were buying school shoes. He took his time to make sure the fit was perfect and that they were really comfortable. Really appreciated his patience and care – made the whole process so much easier!

Daniel is currently a trainee at the Bedford Clark’s store however he handled his tasks as if he had lots of experience. He was happy and bubbly with my girls and made them feel comfortable during their time with him. He is a great member of staff would be a great addition to the team. Very pleased.

Manisha made the experience so pleasant

How are customers supposed to know when online orders arrive in store if no notification to come and collect is sent? I had no idea idea my shoes were ready to collect. I just turned up in the end and asked and lo and behold the box was there. Every other retailer on earth would let you know - I'm not a mindreader. When I raised this issue in store the staff (standing in a circle chatting) seemed dismissive and borderline rude. Not sure I'll order from here again as Clarks clearly isn't bothered about its customers. Feeling let down.

How are customers supposed to know online orders have arrived in store for collection when no notification is sent? I just went to the store in the end as I looked on the tracking and apparently it was there. Not impressed with the staff in store who seemed dismissive of my feedback. No apology or explanation offered for why I had received no communication. Reluctant to buy again as the company obviously isn't fussed about customer service. Disappointed.

Ethan at the Bedford store who was on just on his 2nd day training was absolutely superb with my 2 children (ages 6&7) He was kind and thoughtful & spoke to my kids in a really nice manner.
He was confident in what he done and had a smile that made us feel welcome.
Arjan was overseeing him & checked on his measuring skills and was also extremely kind and supportive.
The manager was also very helpful when we spoke to him. Its a lovely store with staff that look like they actually want to be there, which is truly refreshing.
Ethan will be an asset to your company and we wish him the best.

Took my Mother In Law to the Clark’s store in Bedford and we were helped by Jurgita. She was very patient and knowledgeable. Understanding what shoes were required.

Sienna at Bedford Store was very helpful. She even suggested some good combinations for me. Top notch service from the young lady.

We visited the Bedford store today to get a new pair of trainers for my two year old son. Sunit was absolutely brilliant, kept talking through the whole process of measuring and fitting the shoes to find the right pair and engaged with my son the whole time. Would highly recommend and hope that we’re lucky enough to see Sunit again the next time we need a new pair!

Very good service Ahlam measured my daughters and nephew shoes well

Jasmine was a brilliant shop assistant. She was really helpful and made sure that I found the right size shoe, and she was really patient while I made my choices. I was impressed with her professionalism, politeness, and knowledge of the products.

Very helpful service thanks to Sienna in the Bedford store

I visited the Bedford store today with my 6 year old and 3 year old and was served by Sunit. Sunit was absolutely brilliant! He was so kind, understanding and patient and knew exactly how to keep the children’s attention. He was very thorough in measuring the children’s feet and explaining to me what their sizing was and why.
We left with three pairs of shoes!
Sunit is a real credit to your company. Thank you Sunit!

Visited the Bedford store today. Picked up 2 sale bargains. Great value, great quality and Sienna provided great help

Excellent experience. Ahlam especially helpful.

Great service and great knowledge. Zara was super professional and spe t time with us whilst we chose our shoes.

Rosanna was extremely helpful, very personable and knowledgeable which made the shopping experience second to none. A great ambassador for Clarks at the Bedford Interchange branch!