Claraowen Omdömen 

Complete and absolute scam. Advertised on Facebook, with all sorts of ads. Contacted the company 3 times to find out where my stuff was. Kept lying saying they’re a small company please be patient. After 13 days dug a little deeper and found here on trustpilot scam reviews, but also all their posts on Facebook have disappeared, but page is there and when you search on Instagram, it’s gone completely. Filed a fraud report with my credit card company. Hoping to get money back.
Also, they claim to use premium UPS shipping, but don’t. You can’t actually track on their page. They give a tracking number, but it doesn’t work on UPS, USPS or anything else. It just shows a little truck with no details.

Web site lies, items are from China and not hand made, they are cheap and flimsy. Took forever to get and very disappointed. Return policy is also false

They advertise quilted bags and send you a polyester bag that is nothing near the quality they advertise in the picture when you complain they send you an email offering 10% back and no refunds as it was a discounted item there are other complaints file on BBB

Order took almost 3 weeks to arrive and when it did the quality was not at all what was advertised. Then I could not get a refund because it was on sale. A typical bait and switch

I place an order for six "baskets" - then read reviews and was panicky. The order arrived last night and the laundry/toy/blanket baskets are BEAUTIFUL. The material is really nice/strong and the colors and designs are strong and lovely. I would not hesitate to order them again or to recommend someone else's doing so. I'm grateful that another craft is continuing to be done in 2026.

I would give this business zero stars. I didn’t come close to receiving what I ordered. They are a bait and switch scam. You order nice quilted products and receive fake, cheap, foreign made products. I have lost my money because they say that “sale items “ don’t fall under the guaranteed return policy. They offered me $11.37 refund on my $113.78 order because they “felt so bad” that I didn’t like the junk they sent—which was not sent from NC as claimed.

I ordered 3 tote bags for over $100 from the Clara & Owen website. The bags aren’t quilted as advertised. Bag isn’t well made, it’s lined but isn’t supported with batting and the fabric is cheap looking. Please beware of Clara & Owen website, it is not what it represents. I am very disappointed in my purchase. In a nutshell, I believe this is a scam website.

First the laundry baskets are not what is advertised. What is advertised as beautiful quilted fabric that stands on it own is completely false they are cheap nylon fabric with a printed picture.Second they are not made in Asheville,NC. When over a month had passed I contacted them and told them I was only 45 minutes from Asheville I could pick it up at their store front and immediately got a reply that they no longer had a storefront because most of the business was online. Then when I got a tracking number it was in China. So all these are coming from China. So the complete advertisement is false. No UPS shipping, no Asheville store, product not as advertised.
Better Business Bureau, Attorney General contact which probably will mean nothing to this company since they aren’t even US based from my investigation. BUYER BEWARE!!!!!!

The product was exactly as pictured and described. And a little bigger than I expected, which is great! I have extra blankets stored in it and it sits next to the bed, which has a quilt with a beautiful sun on it. It matches very well!

I really love the designs of the baskets. I had a question about delivery status and was very pleased to receive a quick response from the company. I ordered the large laundry basket and it's a little bigger than I anticipated so will probably order the medium one :)

Total SCAM! DO NOT BUY FROM THIS COMPANY!! Every word in their ads is a blatant LIE! They are NOT a company based in North Carolina. They claim all items are handmade. If you are lucky enough to actually receive your order from them, it will be cheaply made China crap. Their refund policy is non-existent. Sale items are not included.

Site is NOT truthful.
Laundry bags DO NOT stand on their own. They collapse because there is nothing in them to stabilize and make them stand upright.
The Laundry bag DOES NOT come standing up in a box, they are folded as small as possible into a plastic bag.
NO MANUFACTURING LABELS - Doubt they are manufactured in the US.
Very thin material.
These are NOT hand crafted.

These bags are a rip-off and not as described. The bags pictured on the website have stitching outlining the patterns and look three dimensional. The bags I received have a flat, stamped design on polyester fabric. The ‘quilting’ is part of the stamped pattern but is not actual stitching. The website claims the bags are made in small batches, but these are clearly mass produced.
I had to ask for a tracking number. I got a map of Chicago with a location balloon that didn’t move in ten days. The package was shipped using Yanwen, a Chinese delivery service, not UPS as stated.
The website claims they are rated 4.8 by 11,540+ customers. However there is not a single review prior to October 2026, which is probably how long they’ve been in business. Do not buy from Clara and Owen!

This website gives false information. These bags are not hand quilted, they are printed on cheap, thin fabric. They are definitely not worth the price they are selling for.

They shipped from Texas, not NC, and the shipping label indicated from Yanwen Express Warehouse.

I just received the 2 baskets I ordered from Clara & Owen. I am extremely disappointed! This company is supposedly in NC, the shipping label under the FedEx label was from China. The baskets are not self standing, definitely are not quilted, I have done quilting myself, it’s just a pattern stamped on cheap fabric. Definitely stay away from Clara & Owen and all the other companies who seem to be selling the exact same, cheap, product

The baskets are not self standing, the lining is poorly attached. The most disappointing product I have ever ordered. Plus I was being told order was in transit but no update for 3 weeks. Would not recommend. Waiting to see if any response from customer service.

Replying to Clara Owen's response to my initial review:

1. Their response appears to be written by AI. Much like the multiple email replies I received that were almost identical.
And, interestingly, other reviewers (especially the reviewer named Cheryl) responses and experience appear to be identical to mine.

I wish I could upload a picture of these so-called “hand crafted laundry baskets” to address their claim they don’t fraudulently advertise. They are absolutely nothing like the pictures on their website. This review is coming from someone who is an experienced sewist/crafter who can tell the difference between “hand crafted” and “mass produced.” Speaking of which- if these are “hand crafted in small batches” in NC (since 2001?!) by their “small studio team” as per the bottom of their website, why do they need “multiple fulfillment partners”

Under the FAQs: “Every piece is drawn, cut, stitched and finished by hand in our Asheville Studio.” Where is this studio? Nothing comes up on Google Maps when searching for Clara & Owen.

2. Why would a “small business in Asheville NC” need to register in Delaware? NC requires businesses to be registered, why wouldn’t they register in NC? Links are not allowed in reviews, so look them up under Delaware SOS site -TijZen, LLC.

3. Why was there a label with Chinese writing under the label that was used by Yawen Express?

If it quacks like a duck…

Once my initial review was posted on TrustPilot, I received an email from Clara & Owen within 30 minutes asking me to take it down and that my order was set as "PRIORITY". I was told that 2 weeks earlier when I contacted Customer Service. Miraculously, I received my order 3 days later. Much to my disappointment, the items I ordered looked NOTHING like what was shown on the website. The fabric (polyester) was basically printed to look like it was quilted unlike what was shown on the website. Although their website claims a "full return" with "no questions asked", nothing could be further from the truth. I spent 2 days going back and forth with them stating I expected a full refund. When they refused and gave the excuse that the items were already deeply discounted, I contacted my credit card company and filed a complaint. Once Clara & Owen received that notice, they agreed to refund me 80% of my order and let me keep the items. I was tired of fighting with them and agreed to the refund but strongly encourage potential buyers NOT to do business with this company. I also suspect their "customer service" is AI.

i am waiting and waiting. No one responds to the email asking for an ETA. I will probably try to cancel. My advice, do not order. it is a scam and false advertising to say these are made in North Carolina. I will refer to the Attorney General In North Carolina for investigation.

Bags are NOT as described. Trying to return the items, and the company is not honoring their policy. They keep saying, "I'm sorry our website is confusing." These are NOT quilted items as described and pictured. These items are PRINTS of quilted baskets. One company response says below that all items are shipped from NC..... Not so because my order was shipped from California. This is a bait and switch. Spent $190 for things that aren't as described. I just want to return the items and get a refund, but the company is refusing even though it states on their own website that clearance items are eligible for full refunds. I've sent them screenshots of their own website with these exact words and their response is, "I'm sorry our website is confusing.". I've been fighting this all this week. This place is a scam.