Purchased items too big and one item not a good colour. Changed to smaller size and also changed one item to different colour. All this took a while, but sorted to my satisfaction so far.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I should have read the reviews (which I normally do!) before I made the purchase! Do not buy from this company the product I received was very poor. The pictures advertising the cardigan was of a... Se mer
I ordered 2 jackets, they arrived very late and in a rolled up ball so came out looking horrible. The quality is very poor, the seams poorly sown and dont drop right. When i emailed stating i wanted... Se mer
I bought 2 pairs of sandals, which were very poor quality. The velcro on the straps was a white, meaning if you didn't do the sandals up at their tightest fit, white showed prominently against the san... Se mer
1,9
Dålig
28 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 4 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Do not shop at Clara London
Do not shop at Clara London. The description on there website is not the true reflection of the clothing. The clothing is cheap poor quality.
I’ve messaged them for a refund and they don’t reply. They want you to ship overseas. To prevent you returning, as those fees are expensive. Avoid buying from Clara London. It’s not a bargain it’s poor quality and poor customer service.
28 augusti 2026
Omdöme utan inbjudan
Avoid at all costs
Firstly the name Clara London is misleading they are international and delivery took 14 days.
Secondly the dress I ordered is not the same and the quality is shein quality. It is incorrect.
Thirdly they are being extremely difficult with returning it. I have requested their return instructions several times and they keep offering a percentage cash back instead.
Raise a dispute with your bank if you are having the same issues with a refund/return. Their own return policy states they will provide a label to return if the item is incorrect. They absolutely will not do this and they won’t explain why either, just a generic response about paying yourself.
A bunch of Absolute tramps!!
18 september 2026
Omdöme utan inbjudan
100% Scripted Scam
I bought 2 Men’s XXL Vintage Zip Jackets from 'Clara London', and the day after I decided to do a search for reviews on this 'shop' where I read how other people had experienced the exact scam that I was about to suffer, but it was unfortunately too late to cancel the order.
The items took about 2 weeks to arrive and when they did they were made of extremely poor quality material and completed to a very poor standard, and would be lucky if they were a medium size, and the only indication that they were supposedly XXL was that they had literally simply had an 'XXL' label sewn in that was so badly done that it looked like a 10 year had done the sewing (which unfortunately might have been the case for all I know!).
I requested a full refund but instead was offered the choice of either accepting a 25% refund and 'keep' the jackets or return the jackets to their main overseas warehouse (i.e. China no doubt) and that I would be responsible for paying the international return shipping fee and was 'warned' how items might get delayed or 'damaged during transit' and how 'international returns can be costly', all of which is part of the 'scripted scam to force you to accept the 25%.
Clara London is just a total scam and needs closed down. If you don't believe me look at the other 1 star reviews (i.e. the real reviews from other people like me). The 5 star reviews are total BS and obviously written by their associates and can be ignored. Anyone that has bought anything from this scam outfit are going to have been disappointed! Also, Google 'Which review bogus boutiques Clara London scam' to see for yourself what a bunch of crooks they really are!
I am just going to have to take this as an expensive life lesson which is to 'look at reviews before you buy'. I hope this has been helpful!
11 september 2026
Omdöme utan inbjudan
Paid for my purchase and have never…
Paid for my purchase and have never received it. Asked for a refund, but not received this either.
They are a scam company DO NOT purchase anything from them
4 september 2026
Omdöme utan inbjudan
Scam
Goods purchased on 28th August not received for a bee design laundry basket...do not buy its a scam, it won't let me enter the date purchased on here so I have put it into my review.Just adding to this as its all complete bullshit...now we have a failed delivery attempt despite a ring doorbell and clear sign on our door saying where to leave parcels.Don't let yourself be conned by this company, rules made up as they go along, all they want is your money never any intention to give any goods.Stay well clear.
14 september 2026
Omdöme utan inbjudan
Cheap synthetic sandals falsely advertised as leather.
I bought orthopaedic sandals online advertised as made of leather, reduced from £90 to £45. The photo looked good, but what arrived 10 days later were cheap and lightweight,
made from poor quality synthetic materials. When I asked to return them, I was told to send them back to China at my expense. Clara London is committing fraud. Beware!
15 augusti 2026
Omdöme utan inbjudan
Poor quality difficult to return
I bought 2 pairs of sandals, which were very poor quality. The velcro on the straps was a white, meaning if you didn't do the sandals up at their tightest fit, white showed prominently against the sandal colour. I requested a return for refund, knowing I would have to pay the postage, but was only then told they had to be returned to China. I went for a 25% refund without returning. I have worn one pair of sandals for only a matter of days, and some of the trim is already coming off.
12 augusti 2026
Omdöme utan inbjudan
Avoid
These reviews and names are obviously fake - Why do you allow this Trustpilot ??
Used this company - Clothes look nothing like the pictures on the site and are really poor quality
Have sent 2 emails for return and refund but no reply
Trading Standards should be made aware of this scam company
Avoid Avoid Avoid
26 augusti 2026
Omdöme utan inbjudan
Svar från Claralondon
Hi, thank you for taking the time to share this — we're sorry to hear about your experience and we take this seriously.
On the reviews: Clara London doesn't create or purchase fake reviews, and we understand that from the outside a mix of ratings can look suspicious — that's a fair thing to question, and we'd encourage anyone to judge us on how we resolve cases like yours.
On your order: we're sorry the item didn't match your expectations on quality, and even more sorry that your emails haven't been answered — that's not the level of service we aim for and we want to put it right. Could you send us your order number and the email address you contacted us from, either here or directly to Info@Claralondon.com, so we can locate your case and arrange a return and refund as quickly as possible?
We appreciate your patience and will make sure this gets resolved.
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