First pair I ordered had horrible wrinkles in the leather right out of the box. I returned them and received a second pair. While comfortable, in less than 2 weeks of wearing them maybe 7 times in tot... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I’ve been buying CLAE boots and shoes for 15 years or more I have some boots which are at least 14 years old and they still hold up. The prices are balanced by the quality of the goods so I don’t mind... Se mer
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I have been purchasing Clae shoes for 10years now. I like the style of their shoes and the fact that there are no logo on it. The quality is overall good but I experienced big discrepancies, some last... Se mer
I’ve never bought a pair of shoes or boots straight off the internet without trying them on first, but I used their size recommendation based on other shoes I have and they fit perfectly! Not only tha... Se mer
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Företagsinformation
Skrivet av företaget
CLAE – Timeless Footwear, For All Walks of Life. Founded in Los Angeles in 2001, CLAE is dedicated to crafting premium footwear that seamlessly blends timeless style with modern innovation. With a focus on quality, sustainability, and understated elegance, our sneakers are designed for those who seek versatility and sophistication in their everyday wardrobe. Each pair is thoughtfully made using premium materials, innovative construction, and eco-conscious processes—ensuring durability, comfort, and a reduced environmental footprint. From classic leather silhouettes to forward-thinking sustainable designs, CLAE redefines contemporary footwear with a commitment to minimalism and refined craftsmanship. Made to last. Designed for everyday life.
Kontaktuppgifter
CLAE PO BOX 868. Solana Beach 9207, 92075, Solana Beach, USA
- support@clae.com
- clae.com
4,3
Utmärkt
621 omdömen
Har besvarat 84 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
We received a size 7 instead of a size…
We received a size 7 instead of a size 12. We had to pay $50 to return them.
4 mars 2026
Svar från CLAE
Hi Demetri, thank you for reaching out.
We have looked into your order and verified that a size 7 was selected at checkout and fulfilled accordingly. We understand that needing to exchange a size can be frustrating—especially with the high cost of international shipping—but as the order was shipped correctly based on the selection made, we are unable to cover the return postage.
We are currently reviewing our instructions and logistics to see how we can make returns and exchanges more user-friendly in the future.
- CLAE Team
Returns
Needed to return my order. Return instruction on the Clae website are misleading and also shocked to realise that a) i had to pay; and b) I also had to arrange 'recorded return' myself as opposed to generating a return label with their courier. What has happened to CX?
11 mars 2026
Omdöme utan inbjudan
Svar från CLAE
Thank you for your feedback.
We are truly sorry for the frustration our return process has caused. It’s never our intention to mislead, and we clearly missed the mark on providing a seamless experience for you. We understand that in today’s market, paying for returns and arranging your own courier feels like a step backward in Customer Experience.
We are currently reviewing our instructions and logistics to see how we can make this more user-friendly.
- CLAE Team
Return cost of 20€
Shoes are nice but did not fit well. The exchange for a bigger size was easy, nevertheless 20€ return cost for the package is not okay.
This is really surprising and to some extent dissapointing for a pair of shoes that cost 160€. Free return is the clear expectatino here from customer side.
10 mars 2026
Omdöme utan inbjudan
Svar från CLAE
Thank you for your feedback!
We’re glad to hear you're happy with the shoes and that the exchange process was smooth. We completely understand your disappointment regarding the return shipping fee.
As a small independent brand, we currently charge for returns to help offset the rising costs of logistics, though we understand this can be frustrating for premium purchases.
We are constantly reviewing our policies and truly value your input as it helps us improve.
- CLAE Team
Favorite casual whites
My 2nd pair of Claes n only because the first ones last so well. Extremely comfortable n stylish, wear them anywhere n like that they are still a little cache as not everyone has a pair!
23 februari 2026
Svar från CLAE
Thank you, Charles!
We love hearing that your second pair of Claes has officially arrived. There’s no better compliment than a returning customer!
- CLAE Team
Nice sneakers
Nice sneakers, good materials and comfortable. Fast shipping
16 februari 2026
Omdöme utan inbjudan
Svar från CLAE
Thank you for the love Fernando! 👟 So glad to hear they’re comfortable and that the shipping was on point. Enjoy your new pair!
- CLAE Team
Amazing sneakers !
Quick delivery🤙🏻
Very nice packaging and amazing sneakers nicely wrapped in their box with paper forms.
Thanks you very much !
18 februari 2026
Omdöme utan inbjudan
Svar från CLAE
Thank you so much, Flavien! 🙌
We’re thrilled to hear you loved your sneakers, the packaging, and the fast delivery.
Enjoy rocking them!
- The CLAE Team
Mes baskets sont reparties !!chez vous
Mes baskets sont reparties !!chez vous
Étant absente chrono post n a pas déposé le paquet et maintenant ???
25 februari 2026
Omdöme utan inbjudan
Svar från CLAE
Bonjour Madame,
Nous vous confirmons que votre colis a été reçu par notre entrepôt ce vendredi. Nous avons essayé de vous joindre afin de vous proposer un nouvel envoi ou un remboursement.
N’hésitez pas à nous contacter par téléphone ou par email à support-eu@clae.com
pour nous indiquer votre préférence.
Merci beaucoup,
Belle journée !
L’équipe CLAE
Very comfortable and appropriate for…
Very comfortable and appropriate for many settings.
15 februari 2026
Svar från CLAE
Thank you, David! 🙌
We’re so glad you find them comfortable and versatile. Perfect for any occasion.
- The CLAE Team
Great shoes and delivery went well
Great shoes and delivery went well. The only improvement is if you switch something because of the size, the client should not pay.
2 juli 2025
Omdöme utan inbjudan
Svar från CLAE
Hi,
Thank you for your feedback!
We’re glad to hear you’re happy with your shoes and that the delivery went smoothly. Regarding size exchanges, we’re actually working on a process to make them easier and more seamless for our customers.
Thanks again for your support and input!
Love the shoes!
Love the shoes, I'm a big fan and ordered the past couple of years again and again at CLAE. All their products are top!
9 februari 2026
Omdöme utan inbjudan
Svar från CLAE
Hi Michael,
Thank you so much for your loyalty and kind words!
We’re thrilled to hear that you’ve been enjoying CLAE year after year and that our products continue to meet your expectations.
Enjoy your new pair, and thanks again for your support!
Everything is top
Everything is top. Good quality. Fast delivery. Thank you.
24 februari 2026
Omdöme utan inbjudan
Svar från CLAE
Hi George,
Thank you for your feedback!
We’re thrilled to hear that everything met your expectations from quality to fast delivery. We really appreciate your support!
Enjoy your CLAE pair!
Cela fait 15 ans que je porte des Clae…
Cela fait 15 ans que je porte des Clae au quotidien et en suis très content. Le matières, les designs et la qualité sont toujours au rendez-vous!
21 februari 2026
Omdöme utan inbjudan
Svar från CLAE
Bonjour Ronan,
Merci beaucoup pour votre fidélité !
15 ans à porter CLAE au quotidien, c’est incroyable et nous sommes ravis de savoir que nos matières, designs et la qualité continuent de vous satisfaire. Votre soutien et votre confiance nous touchent énormément.
Merci encore et profitez bien de vos CLAE !
I really enjoy my Clae shoes
I really enjoy my Clae shoes. Very confortable and élégant. I am a huge fan! michel
22 februari 2026
Omdöme utan inbjudan
Svar från CLAE
Hi Michel,
Thank you so much for your kind words!
We’re thrilled to hear you’re enjoying your CLAE shoes and that you find them both comfortable and stylish. Your support means a lot!
Enjoy your pair!
Très belles sneaker confortables.
Très belles sneaker confortables.
Pour moi c'est le top en qualité et durabilité.
Elles peuvent paraître chères, mais elles offrent en fait un bien meilleur rapport qualité/prix + durée que des sneakers classiques à ±100 €.
9 februari 2026
Omdöme utan inbjudan
Svar från CLAE
Bonjour,
Merci beaucoup pour votre retour !
Nous sommes ravis que vous trouviez vos sneakers CLAE à la fois belles, confortables et de grande qualité. Vous avez tout à fait raison : nous mettons un point d’honneur à proposer des chaussures durables, qui offrent un excellent rapport qualité/prix sur le long terme.
Merci encore pour votre confiance !
The service agent was very helpful and…
The service agent was very helpful and accommodating.
6 februari 2026
Svar från CLAE
Hi Mike,
Thank you for your feedback!
We’re glad to hear our service agent was helpful and accommodating. Providing great support is very important to us, and we’re happy it made a difference for you.
Thanks again for your support!
The shoes are very good
4 februari 2026
Svar från CLAE
Hi,
Thank you for your feedback!
We’re glad to hear you’re enjoying your shoes; it’s always great to know they’re hitting the mark on quality and comfort.
Enjoy your CLAE pair!
I wasn’t aware on ordering that you…
I wasn’t aware on ordering that you don’t do free returns.
21 januari 2026
Omdöme utan inbjudan
Svar från CLAE
Hi Madeline,
Thank you for your feedback and for sharing your experience.
We’re sorry for any confusion regarding our return policy. While we don’t currently offer free returns, we always aim to make the process as smooth and straightforward as possible. We’re actually working on implementing an even easier return process for our customers.
We appreciate your understanding and hope you’re enjoying your CLAE purchase!
Svar från CLAE
Hi Thomas,
Thank you for your feedback!
We’re glad to hear you’re happy with the fast shipping, the quality of your shoes, and the value. Your support means a lot to us!
Enjoy your CLAE pair!
Great style and comfortable shoe
Great style and comfortable shoe! Love the look and fit! Great job
27 januari 2026
Svar från CLAE
Hi Jim,
Thank you for your review!
We’re so glad you love the style, fit, and comfort of your CLAE shoes, that’s exactly what we aim for.
Enjoy your pair, and thanks again for your support!
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