Amazing! The courier (NH42) could not be more helpful. The fact that he was lifting huge long lengths of decking and wood all on his own (which I would’ve expected to have been a two man job) was... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Driver NH42 was very friendly and smiley. We live in a bungalow but it's up 10 steps. The driver was extremely helpful and brought the delivery up to the door. Most couriers will only leave large deli... Se mer
Företaget har svarat
The delivery driver, NH42 was extremely helpful and polite. Even complimenting our garden. He is a credit to City Sprint and I would gladly order from Wickes again in future. Thankyou for a very promp... Se mer
I’ve had Norman deliver for me numerous times. He’s approachable, polite and willing to drop your order wherever you ask. Could speak better about him. 10/10.
Företagsinformation
Skrivet av företaget
CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.
Kontaktuppgifter
Storbritannien
- 020 7880 1111
- citysprint.co.uk
4,9
Utmärkt
18 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Sat in all day waiting for a delivery…
Sat in all day waiting for a delivery between 1100 and 1500… according to the text they sent me.
Update; the goods arrived at 1930 after a message saying they were on their way… but still said delivery by 1500
21 juli 2026
Omdöme utan inbjudan
Svar från CitySprint
We are very sorry to learn that your delivery did not arrive as scheduled. We understand your frustration and are reviewing this matter to prevent future occurrences. We will now reach out to you privately, so we can take more details.
missing items , fake signature
driver turned up as they have contract with Wickes in Swansea, and was told to only give me half of my order as it was too heavy for van and he was to bring back to depot and re-deliver following day. Made no sense as was outside my house loaded and ready to go. Head office told him to NOT drop off, but the driver used common sense and did give me most items, a few bits missing which Wickes said would arrive following day as driver took away in error. 1 week later i get a text to say out for delivery today 5 minutes later i am told the driver managed to get 20 miles to me drop off i signed for it and took a photo of my arm. Needless to say not arrived, fake signature and someones arm in photo. Wickes have not got a clue what is going on. Wickes head office said all the couriers they use are "crap" his words not mine. says it all but they still use them!
21 juli 2026
Omdöme utan inbjudan
Svar från CitySprint
We are truly sorry to hear about the significant issues you experienced with your recent delivery, and we appreciate you bringing this to our attention. We understand your frustration with the confusing communication regarding your order and the subsequent problems with the redelivery attempt. We are actively investigating this matter to understand what went wrong and prevent similar occurrences in the future. Your feedback is invaluable as we work to improve our services and ensure a smoother experience for all our customers. We will now reach out to you privately to take more details.
Brilliant communication and helpful delivery driver
⭐⭐⭐⭐⭐
Excellent service from CitySprint from start to finish. Communication was outstanding throughout, with regular updates on my delivery. I was able to track my order in real time, see exactly where the driver was, and even how many deliveries were ahead of mine, which was really helpful.
Driver M039 went above and beyond. He was friendly, helpful, and kindly carried all of the wood around the back of my house and into the garden without any hesitation. He arrived within the allocated delivery time slot, making the whole process smooth and stress-free.
An excellent experience all round. I wouldn’t hesitate to use CitySprint again. Highly recommended!
21 juli 2026
Omdöme utan inbjudan
Svar från CitySprint
We are so pleased to hear about your excellent experience with our service. We truly appreciate your kind words regarding our communication and the real-time tracking features, as we strive to make every delivery as transparent and convenient as possible. It is wonderful to know that our driver went above and beyond, and we are glad they could make the process smooth and stress-free for you. We look forward to assisting you again in the future.
Efficient delivery service
Contacted by text with updates on delivery and a tracking link. Delivery came within timescale given. Polite, friendly and efficient service.
20 juli 2026
Omdöme utan inbjudan
Svar från CitySprint
We're happy to hear that you received timely updates and that your delivery arrived within the given timescale. It's great to know you experienced polite, friendly, and efficient service. Thank you for your positive feedback!
Amazing service
Amazing service. Very polite and friendly. Delivered exactly on time and respectful of the property. So helpful and delivered exactly where required. Went the extra mile. Thank you so much. I will be ordering again and using City Sprint again. 5 stars
20 juli 2026
Omdöme utan inbjudan
Svar från CitySprint
We're delighted to hear about your excellent experience with our service! We appreciate your kind words about our team's politeness, efficiency, and willingness to go the extra mile. Thank you for your wonderful feedback and your intention to use us again.
Perfect Delivery - Card No SC64
Very friendly and excellent service did exactly as we asked, made us laugh which is always nice and couldn’t recommend CitySprint more!
21 juli 2026
Omdöme utan inbjudan
Svar från CitySprint
We're so pleased to hear that our service was excellent and that we could make you laugh! We appreciate you sharing your positive experience and kind words.
Had a delivery today
Had a delivery today. Very reliable company driver was MO54 DUNCAN who was very polite and helpful. Kept well informed before delivering. Shop at Wickes a lot because delivering company are so good and not too expensive.
21 juli 2026
Omdöme utan inbjudan
Svar från CitySprint
We're so happy to hear about your excellent experience with our delivery service! We appreciate you sharing your positive feedback regarding the driver's politeness and helpfulness, and that you were well-informed before delivery.
Delivery from Screwfix
We received a delivery from SC64 today. Very helpful and gave some advice for our build.
21 juli 2026
Omdöme utan inbjudan
Svar från CitySprint
We're so glad to hear that you had a positive experience with your delivery and found our team member helpful with advice for your build!
Isle Of Man Courier Disaster
We had entrusted the courier service of CitySprint to deliver a package to the Isle Of Man which included signage needed for us to carry out works at a site there, for the cost of £440.00 + VAT we had assumed that the parcel would be delivered efficiently and prompt as per the information provided... this was not the case.
As per the tracking information provided, we were expecting the package to be delivered to site on 17/06/2026 allowing our engineers to travel on the ferry to the IOM to carry out works however upon arrival. No Signage. No updated tracking information. By this time, we were able to get in touch with CitySprint to try and track down our parcel who to no prevail admitted that they could not contact the courier (DHL) as these are a third-party courier.
After waiting hours on site, our engineers (who hoped to complete the job the same day and return on the evening ferry) were forced to book overnight stays on the IOM as correspondence with CitySprint had confirmed that the signage would now be delivered early AM the next day so subsequently we were required to cancel the pre-booked evening ferry (Non-refundable) with hope that the signage would appear the next morning.
Thankfully, come the 18th of June AM the signage eventually made its way to the site allowing us to carry out our works and vacate the IOM after unnecessary and avoidable time spent there. Upon this, we got in touch with CitySprint regarding the delayed delivery and compensation for the unnecessary expenses on our behalf due to their mistakes who clarified that as this was a third-party issue it was out of their control and could not issue any sort of compensation or refund.
It's disappointing that a company is willing to trust their business into a third-party courier but take no responsibility when it goes wrong. Our company has now lost money from these works due to incompetence and a lack of professionalism, it is really disappointing and we will not be using CitySprint for our courier needs anymore.
17 juni 2026
Omdöme utan inbjudan
Svar från CitySprint
We are truly sorry to learn about the significant difficulties and financial losses your company experienced with the recent delivery to the Isle of Man. We understand your frustration and disappointment regarding the delayed signage, the resulting overnight stays for your engineers, and the non-refundable ferry cancellation. We acknowledge that the service you received did not meet the expected standards for a crucial delivery of this nature, especially given the cost. We are reviewing our third-party courier partnerships and internal communication protocols to prevent similar situations from occurring in the future. Your feedback is invaluable as we continuously work to improve our services and ensure greater accountability across our delivery network. We will now also reach out to you privately to take more details.
Great service
Great service and friendly guy, took the stuff to the back garden which was a huge help (LS38)
21 juli 2026
Omdöme utan inbjudan
Svar från CitySprint
We're delighted to hear you received great service and that our team member was friendly and helpful by taking your delivery to your back garden. We appreciate your positive feedback!
The driver was really friendly and…
The driver was really friendly and helpful
18 juli 2026
Omdöme utan inbjudan
Svar från CitySprint
We're so happy the driver was friendly and helpful! We appreciate your positive feedback very much and are glad you had a great experience.
Driver (SC 64) was friendly and…
Driver (SC 64) was friendly and courteous. He turned van around so he could deliver as close as possible. Great service.
20 juli 2026
Omdöme utan inbjudan
Svar från CitySprint
We're so pleased to hear that your driver was friendly and courteous, and went the extra mile to deliver as close as possible. We appreciate your excellent feedback!
Great delivery service
Great delivery service on-time and tracked. Very courteous helpful driver.
20 juli 2026
Omdöme utan inbjudan
Svar från CitySprint
We're so glad to hear that your delivery service was on time and tracked, and that our driver was courteous and helpful! We appreciate your wonderful feedback.
Delivery driver was polite and…
Delivery driver was polite and courteous. Asked where I'd like the order left and was extremely helpful.
20 juli 2026
Omdöme utan inbjudan
Svar från CitySprint
We're so pleased to hear your delivery driver was polite, courteous, and extremely helpful. We appreciate your positive feedback!
Great delivery driver
Great delivery driver: polite, efficient and helpful. Makes a difference to the delivery experience!
20 juli 2026
Omdöme utan inbjudan
Svar från CitySprint
We're so glad to hear that our delivery driver was polite, efficient, and helpful, making a positive difference to your delivery experience! We appreciate your kind feedback.
Driver helpful and put panelling where…
Driver helpful and put panelling where asked
20 juli 2026
Omdöme utan inbjudan
Svar från CitySprint
We're so happy to hear our driver was helpful and placed your panelling exactly where you requested! We appreciate your positive feedback very much.
The driver was very helpful
The driver was very helpful and friendly. M039
20 juli 2026
Omdöme utan inbjudan
Svar från CitySprint
We are so pleased to hear that our driver was helpful and friendly. Thank you for taking the time to share your positive experience with us!
Exceptional service
Very polite delivery driver great price and delivery charge delivered nice and early and very helpful 10 out of 10
Courier number mo39
20 juli 2026
Omdöme utan inbjudan
Svar från CitySprint
We're delighted to hear that your delivery experience was so positive! It's wonderful to know that the driver was polite and helpful, and that your delivery arrived early. Thank you for your excellent feedback.
Lovely delivery driver !
Lovely chap, very helpful. Great communication, fast delivery !
20 juli 2026
Omdöme utan inbjudan
Svar från CitySprint
We're so happy to hear that our team member was helpful and provided great communication and fast delivery! We appreciate your positive feedback.
Very nice man (NH42) a great experience…
Very nice man (NH42) a great experience with a delivery, polite and helpful- thank you!
20 juli 2026
Omdöme utan inbjudan
Svar från CitySprint
We're happy to hear that you had a great experience with your delivery. We appreciate your kind words about our polite and helpful team member!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.