City Cabs Edinburgh Ltd Omdömen 

The driver already had £4 on the meter when i got into the cab, almost what the journey i was taking usually costs in total, meaning my journey cost double what it usually does. He also missed the turn for my house so i told him an alternate route he could take which he ignored and instead decided to drop me off 5min away from my house. I took a taxi for safety and this defeated the purpose. The attitude of this taxi driver makes me unlikely to use this service again.

On the 24h of July my partner was stranded in Edinburgh because her pre booked taxi was given away to a passenger on the street. She was then told that she was classed as a no show (* After watching passengers get into her cab) - and that no cabs would be sent out to rectify City cabs taking on a customer who was not meant for that cab.

To make matters worse the interaction on the phone with city cabs was met with denial and a lack of interest which was disapointing and obnoxious. Rude customer service and being yelled at down the phone when city cabs were in the wrong is unnaceptable.

It was fortunate that the person requesting the taxi was not vulnerable as they would have been stranded on their own. City cabs is a dire firm - showing no remorse or responsability for customers( women in particular) being left in the street.

I would never use city cabs again and strongly advise anyone booking with them to reconsider. They are a disgrace.

Excellent service during Covid-19 vehicles always very clean and drivers very polite and willing to assist.well done

I traveled to Edinburgh on the 22nd March and got a taxi from Waverly Bridge informed the driver to take me to Tavelodge on Queen Street, but instead he took me down Princess St towards Leith St, turned left into York Place and then along Queen St. I had written down the information since I am deaf in my right ear and I’m a Mute cannot converse in Speech at all.
It made me frightened as I thought where the hell is this driver taking me. Since I am a native off Edinburgh the driver could have turned left from Waverly Bridge into Princess St then gone up either Hanover St or Fredrick St into Queen St a much quicker route. Would I use City Cabs ( Edinburgh ) again not likely and some of their drivers should be spotted checked or given a review on their performance from time to time. So this is the reason I am only giving a 1 star rating, if I could give a 0 Zero rating that is what they would actually get. Hi Kyle thanks for your prompt reply. The Taxi wasn't pre booked I got into the taxi upon leaving Edinburgh Waverley Station at Waverley Bridge at approx 12:10pm 12:15pm the Driver was Indian and he mumbled as I could not hear him even though my hearing aid was on and working perfectly, I have already made a Complaint through your website as their was other things I did not want mentioned on Trust Pilot. Hi Kyle thanks for your prompt reply again and yes it was a City Cab, how many Black Cabs in Edinburgh have City Cabs written on them. I know which one I traveled in and what colour and time I got into the Taxi. As remember the driver as being off Indian Decent and he mumbled could not hear a word he said and my hearing aid was working properly as I could hear the conversation off my fellow train passengers. Thank you.