citizenM hotels Omdömen 100

Love love love this hotel!
Staff really friendly, helped me out with ice for my broken arm and even carried it to my room as I couldn't.
Room awesome, cool decor, set out really well, bed super comfy, bathroom lighting any colour you want (including my fave, pink).

(Hated the check in on the touchscreens but got past that).
Thanks to all for a great stay. want to go back to LA just to stay here again :-) Hopefully I will do one day, it's far from Europe though

Stayed in South Beach, Miami.
This morning I went for a run. I was locked out of the room and couldn’t get in. It was done on purpose by the hotel manager. She did that because of a glitch in their system that didn’t authorize my card for incidentals. I was not told there is a problem. Instead of telling me, they just locked me out. Even then, instead of apologizing she argued with me showing 0 trust and appreciation for being a loyal guest of Citizen M since day one.

...since Marriott took over! It has been nothing short of hell! I hate it. What Citizen M had as a system for booking meeting rooms was fabulous, however since Marriott came in, you can't book online, you have a 3 - 5 day wait. Had a customer agent cough down my ear, got my name, dates and times wrong after reconfirming. I hate it, hate it, hate it! Never again

Stayed at citizenM Glasgow and had a very concerning experience. Around 3am I returned to the hotel and entered with my key card as normal. Me and my friends and I had just picked up some food and planned to briefly sit in the lobby area to eat before they left.The security guard immediately stopped me and my friends and demanded to see our key cards, while other guests were allowed to walk in and out without being questioned!

We were the only group stopped and we were also the only Black guests entering at the time, which made the situation feel discriminatory and very uncomfortable.

The situation escalated and later police were called and we were required to leave the hotel in the middle of the night despite me being a guest!!!

I have already contacted citizenM corporate and requested that they review the CCTV from that night. I hope management investigates this properly because the way this was handled was extremely distressing.

Still waiting on a refund from a cancellation I made in early December. It is now March. THREE MONTHS. The booking was fully refundable and cancelled within the allowed window.

Neither citizenM nor Marriott have bothered to respond to me about this. No email, no update, nothing. My money has essentially just vanished.

I genuinely cannot believe a company of this size thinks this is acceptable. Do not book here unless you're comfortable potentially never seeing your money again!

I arrived at the hotel at 1:30am after an incredibly long and stressful day of travel, and I was greeted by (I believe her name was Emily) who was absolutely wonderful. She was warm, smiling, calm and genuinely kind — exactly what I needed after what I’d been through at the airport. It made such a difference to be welcomed by someone who felt like a breath of fresh air.

The room was spotless and beautifully designed. I loved the tech-forward setup — it took a little getting used to, and occasionally the blinds and lights seemed to have a mind of their own, but it didn’t bother me at all.

Breakfast was delicious with a really good variety of hot and cold options — and roast potatoes at breakfast was a first for me (and a very welcome one!). Again, the staff were friendly and helpful.

One small suggestion would be the option of hot drinks in the room. After arriving very late and feeling quite cold, it would have been lovely to make a tea without heading back downstairs — although I appreciate this may simply be a French or brand standard.

My only other small criticism is that I had booked a late checkout until 2:00pm, but unfortunately the message hadn’t reached housekeeping and I was disturbed while catching up on some much-needed rest. It wasn’t a major issue, but after a disrupted travel schedule, that extra rest was important.

Overall, a genuinely lovely stay with kind staff, and I would absolutely stay again.

My experience with CitizenM London Tower of London raises serious concerns regarding guest safety and accountability.

During my stay, high-value personal jewelry disappeared from my room. I immediately informed hotel management and filed an official report with the Metropolitan Police.

Although the hotel initially expressed concern, after prolonged correspondence they concluded that no evidence was found and therefore no responsibility would be assumed. No compensation or alternative resolution was proposed.

For an international hotel chain positioning itself as modern and trustworthy, this level of disengagement after a serious incident is unacceptable.

I would strongly discourage anyone carrying valuable belongings from staying at this property.

First let me say that the person helping my husband right now is doing a great job job and he is trying very hard and he is very kind - the issue is LOUD THUMPING music - it’s 11pm - for hotel guests with jet lag - AWESOME - also this is supposed to be a sound proof hotel - really far from that. Called Marriott- got the MOST UNHAPPY, ANGRY Employee - never employee do the month I am guessing - said I WAS IN ROME and he was at a call center in Kansas - so basically I should be happy to listen to thumping music? Seriously!

1am on a Saturday night and the rooftop bar is shut. Really poor part -pre cooked pizzas but entirely heated through. Very poor indeed

A great experience ruined already by American corporate arrogance. I've been a paid member of the Citizen M loyalty scheme for a few years now and the experience of staying at one of their hotels was always brilliant. The app worked as it should, it allowed check-in and check-out and the real bonus was it allowed control of all the room facilities and lighting with the app. It was therefore a surprise to find Citizen M had been taken over by Marriott. I've never had a good experience with Marriott in any stay I have had so was concerned Citizen M would go the same way. Not to worry, they said - all the good things about Citizen M were going to stay. I therefore paid my £90 renewal on the strength of this. So what happens almost immediately? They now say they are killing the app from November and even in the meantime, it will lose most of its facilities. Everything will be now moved to the Marriott site and that is a horrible, corporate, clunky thing. They also have now said that unless Citizen M clients set up a new Marriott account and link it to the outgoing Citizen M one, then all benefits will be lost. I tried to navigate all this but it was so confusing and convoluted I made mistakes and was locked out of my account. The password reset emails never arrived (and I don't filter spam) so something is very wrong with Citizen M now. I work in tech, so can testify that this migration has been handled very badly. If Marriott want to alienate all their Citizen M customers, they're doing a great job!

The location was good and room was OK but not the usual tea making facilities

Issue I had was with the iPad control. Only good for lights, absolutely terrible for the tv. Didn’t always connect, very slow when it did and no way of finding a tv schedule
Couldn’t understand why you have it anyway
It’s just a gimmick that is not needed and a tv remote is superior, which they did provide but was programmed so that you could select channels etc so was even worse than the iPad

I accidentally left my earbuds and there is no way of having a conversation with the staff. No one answers the phone and online chat is pointless, just keeps saying no one is available

Nu 3 keer gemaild en gevraagd of er nagekeken kan worden of er geen boekingen meer openstaan van mij voor de twee hotels in Amsterdam.

Geen antwoord.

Omdat ik er niet op zit te wachten dat er op 1 november 2x een hotelboeking wordt afgeschreven op nieuw gemaild. Met de chatbot kom ik niet verder. Want ik heb geen boekingsnummer. Erg jammer. Ik was altijd zeer tevreden.

I like this hotel! If you’re really into tech you’ll truly like this place. The lobby is colorful, upbeat and high tech. Check-in area is sort of like an Apple Store. Very friendly and helpful staff. We were upgraded to an ADA room since we were told the rooms are only 150sq and we had these huge suitcases; but frankly if you’re visiting for a couple of days it’s perfect. Everything inside the room is controlled by an iPad which we found so cool and fun too. Room was spotless. Bed is super comfortable for a hotel; nice firm pillows; crisp white sheet and warm comforter. A really nice sleep; and the iPad gives you music to Focus, Dream or Ascend depending on what mood you’re in. The glass doors to the bathroom are sufficient and not a problem where other peoples’ reviews said otherwise. All points of interest are a 10 minute walk. We would stay here again for sure!

The rooms were tiny. I literally had to climb over my husband. No nightstand or place to put anything. No glasses - not even a paper cup. The shower was tiny and uncomfortable. Everything was electronic and a royal pain ! Never again!!!

Stayed in citizenM for 2-3 days in Dublin. The location is wonderful, and while it’s a lot of self service, the employees offered great customer service and made sure everything happened smoothly.

The rooms were very cold even when you turned the temperature up on the iPad (on which u control everything in the room). We also turned the aircondition on low, but there could always be felt a breeze - I think the windows may have let in some air, even though they don’t open up.

The “wall” around the bathroom was glass and slimmer than my pinky and so u can hear everything - I’d say only share a room with someone you are very comfortable with…

The tap water took about 100 years to turn hot, although we experienced no problems with the shower.

The breakfast is far too expensive, compared to what u get.

Here in Seattle and enjoying my first Citizen M experience! It’s a little too techie-as-brand but whatever. Two people esp if tall or not together for a long time would have a problem— it’s very intimate. Bathroom is right there! But for one person it is great and the location and view of this hotel are amazing! Very pleased so far.

“A Shadow and a Stench Have Fallen Upon This Place”

Four nights at CitizenM Bankside in London. Three rooms. And from the moment we crossed the threshold, it was as if we had entered Mordor by way of a train station loo.

Both rooms carried the same unwelcome signature: the persistent odor of toilet brush holders clearly on a long, unbroken tenure. The climate control, set with hope at 20°C (68), refused to yield anything below 28°C (82). The air was heavy, unmoving — more Mount Doom than London in August.

A fan was promised but, like the return of the King, never came. We were offered a room change, but the new room bore the same scent and heat, as if cursed. The iPad “controls” were little more than props in this drama, serving the role of magical talismans that, sadly, held no actual power.

At checkout, they offered one free night — a gesture that seemed almost rehearsed, perhaps given often to travelers who endure the same fate. Later, when I requested a full refund, they declined, narrowing the whole affair to “an AC issue on the last night” while politely ignoring the matter of the smell.

This place is marketed as 4-star, yet I can find no evidence of official accreditation from the AA or VisitEngland. I’ve reported the matter to both, and to Google, for review.

If you seek a night’s rest, look elsewhere. But if you wish to undertake an endurance trial worthy of the Fellowship — complete with extreme heat, odor, and empty promises — then by all means, CitizenM Bankside awaits.

Extremely helpful service /just arrived but had a very patient check in attendant : Carla at San Francisco location— who helped process my payment ( multiple attempts! ) given an unexpected and still unexplained cc snag. Really appreciated her extra efforts!!!
Rose

Ik vind het zo gek dat het aantal sterren zo laag is!Wij verbleven in Parijs-Champs Elysees en het was fantastisch.Natuurlijk is het duur en maakt het contactloze verblijf het een beetje onpersoonlijk maar áls er iets is,is er meteen iemand bereikbaar!
Wij vonden het helemaal top!Locatie perfect,kamer perfect (midden in de drukte en toch helemaal stil) én dat dakterras is echt té lekker!

I've stayed in citizenM hotels in a few cities around the world and always really enjoyed the experience but last year, they upgraded my account to the gratitude membership for free. I didn't do anything, it just happened.
Today, they tried to take $120 from my account as a renewal.
I find this incredibly sneaky. There was no warning that I would be charged unless I took action. It just feels really dishonest, especially as my initial upgrade was unsolicited. I likely won't use them again after this