Mijn bestelling werd snel verwerkt en verzonden. Eén van de twee V-Flats kwam helaas met transportschade binnen, maar dit is door Tessa echt keurig en professioneel opgelost. Snelle reactie, duideli... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have purchased some items on website. One was not available, but the system allowed the purchase and the payment.
Företaget har svarat
The communication was good but now non whatsoever! No Email nor phone, They didn't update my account to nothing received, still waiting on any update on delivery time. They have a whole lot of work... Se mer
Företaget har svarat
Besides having an insightful and helpful phone call with a very nice lady (staff member), I felt extremely welcome in the building to check and get enough information about the right item I was tryin... Se mer
Företagsinformation
Skrivet av företaget
As filmmakers ourselves we aim to source great products that we also enjoy using and can share the knowledge with our customers.
Kontaktuppgifter
Nederländerna
- cinegear.nl
3,6
Medel
21 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I have purchased some items on website
I have purchased some items on website. One was not available, but the system allowed the purchase and the payment.
11 april 2026
Omdöme utan inbjudan
Svar från cinegear.nl
Hi Peter,
Thank you for your review, and I’m sorry for the inconvenience caused.
We are a small, dedicated team and always try to process and ship orders as quickly as possible. In your case, all items were listed as backorder, but we managed to get the Tilta product shipped within just a few days.
Unfortunately, the SmallRig gear ring kit was discontinued by the manufacturer. As soon as we received that update, we refunded it immediately and let you know so you wouldn’t have to wait unnecessarily.
We always try our best to keep everything up to date and communicate clearly, but sometimes its also out of our hands.
If there’s anything we can still help you with or if you need an alternative, feel free to reach out, we’re always happy to assist.
Kind regards,
Tessa
I love that I can plug these AA…
I love that I can plug these AA batteries directly into a phone charger. They charge fast
7 april 2026
Omdöme utan inbjudan
Lack of service and professionalism.
The communication started off reasonably well, but has now completely disappeared. I have been waiting for my order for a month now and still haven’t received any clear update on the delivery time, it’s mostly excuses without any concrete solution or clear explanation. They are now on holiday and are telling me that the factory in China is closed for one week, haha which only adds to the delay. At this point, I want my money back.
What makes this even more concerning is that many other reviews mention the exact same issues. This is clearly not an isolated incident, but a structural lack of service and professionalism. Based on my experience and that of many others, I strongly advise against ordering from this company.
Since this concerns a high amount of money and there is still no proper resolution, I will be contacting my bank to request a chargeback to recover my funds.
27 februari 2026
Omdöme utan inbjudan
Svar från cinegear.nl
Thank you for your review.
For clarity, the original order was delivered within a few days after it was placed. Unfortunately the lens had a factory defect. As soon as this was reported, we arranged the return and organized a replacement.
The replacement took longer than expected because there was no other unit of the same lens in stock and it needed to come from the manufacturer. This coincided with the Chinese New Year period, during which the factory was temporarily closed.
Despite the delay, we have already processed a full refund for you, so the matter has been resolved.
We regret that the situation caused frustration and we always aim to handle warranty cases as quickly and transparently as possible.
Zeer fijne ervaring met Cinegear.
Mijn bestelling werd snel verwerkt en verzonden. Eén van de twee V-Flats kwam helaas met transportschade binnen, maar dit is door Tessa echt keurig en professioneel opgelost. Snelle reactie, duidelijke communicatie en direct meegedacht in een passende oplossing. Zo hoort service te zijn.
Uiteindelijk alles netjes afgehandeld en ik ben erg tevreden over hoe het is opgepakt. Hier bestel ik zonder twijfel weer. 👍
26 februari 2026
Omdöme utan inbjudan
Extremely recommend place with great supportive people and tools to get.
Besides having an insightful and helpful phone call with a very nice lady (staff member), I felt extremely welcome in the building to check and get enough information about the right item I was trying to buy. Extremely recommend place with great supportive people and tools to get.
3 februari 2026
Omdöme utan inbjudan
No communication and long delivery time.
The communication was good but now non whatsoever! No Email nor phone, They didn't update my account to nothing received, still waiting on any update on delivery time. They have a whole lot of work to do before they are functional.
Reply to: Check your Email! Should be plenty of requests, stop half assing and just read all and open all your emails. Thank you!
22 januari 2026
Omdöme utan inbjudan
Svar från cinegear.nl
Hi Renzo,
I’m sorry to hear about this. I’ve checked our records and I’m not able to find any open orders or recent contact under this name.
Can you please reach out to us directly by email or phone with your order number or some info so I can look into this for you and help resolve it as quickly as possible. I’m always happy to help once I have the right information. kind regards Tessa.
update / reply: Hi Renzo,
We can’t find any open emails under the name Renzo, and we’ve checked our inbox, spam, and trash folders.
Please reply here with your order number, or contact us directly by phone, so we can look it up and get in touch with you immediately.
Kind regards,
Tessa
The customer service here is amazing
The customer service here is amazing, I went to buy a Kinefinity camera and they helped me test it and also gave me some advice to up my game in this space. I really appreciate them for this🙏
23 januari 2026
Omdöme utan inbjudan
Ik heb heb een Charmera Kodak gehaald…
Ik heb hier laats een Charmera Kodak besteld omdat ik het met spoed nodig had voor een een vrienden trip en hun service was erg goed en ik kon de dag zelf nog de camera ophalen en ze waren heel aardig en hadden een goede service en ze konden goed helpen en hebben me goede adviezen gegeven over de camera en ik ben ze er heel dankbaar voor
23 januari 2026
Omdöme utan inbjudan
Great
Great! This was the only store with the dji mic2! Great owners also. Thnx alot
22 januari 2026
Omdöme utan inbjudan
I ordered a barndoor for my…
I ordered a barndoor for my pavotube,and it was shippped the very next day. ordering process was fast and smooth. thanks for the quick order service
13 januari 2026
Omdöme utan inbjudan
blazar lens arrived fast and i received…
blazar lens arrived fast and i received very nice support with all my techincal questions. Thanksss for being so helpful :)
15 januari 2026
Omdöme utan inbjudan
No communication and long delivery time
I placed an order on November 26th and until today (January 18th) there is no update whatsoever about my order.
The website says that the order should be delivered around 10 days after purchase. What is the excuse here?
26 november 2025
Omdöme utan inbjudan
Svar från cinegear.nl
Thank you for your review. The Kodak Charmera keychain camera is a high demand product with very limited availability, hence the extra info in the product page regarding long wait.
Multiple email updates were also sent regarding the expected delivery. Your order is now scheduled to be fulfilled this week.
If you prefer not to wait, we are happy to cancel and refund your order. I will contact you by email to discuss your preference.
Good service
Good service, nice selection of products. Products arrived quickly
7 januari 2026
Omdöme utan inbjudan
Avoid at all costs
I placed my order on November 28th. After almost a month, it was shipped on December 24th. I still haven't received the products because, according to UPS tracking, the package hasn't left the Netherlands. The store hasn't responded to my messages regarding the shipment status or filing a complaint with UPS (which the UPS branch in Poland recommended). I will contact the distributor of the brand (PMI Gear) I ordered and the Dutch consumer protection authority.
28 november 2025
Omdöme utan inbjudan
Svar från cinegear.nl
Update - Your order has since been confirmed delivered.
Hi Wojciech,
Thank you for your feedback.
Your order was shipped on December 24th, just before the Christmas holidays. Unfortunately, due to the holiday period and heavy end-of-year volume, the shipment appears to be delayed while in transit with UPS and has not yet moved beyond the Netherlands.
We are currently following this up directly with UPS to locate the parcel and will proceed with a claim on your behalf. We will contact you by email to discuss the next steps and resolve this as quickly as possible.
We understand delays like this are frustrating and appreciate your patience while we work with the carrier to sort this out.
Kind regards,
Cinegear Amsterdam
Super Beratung + Abeicklung.
Super Beratung + Abeicklung.
Alles super, gerne wiede.
30 december 2025
Omdöme utan inbjudan
Perfect fast delivery
I purchased the Zoom LiveTrak L-20R mixer-recorder, and the delivery was impressively fast. Their phone support was prompt and very helpful as well. Overall, a great experience.
3 december 2025
Omdöme utan inbjudan
⚠️ They took my money, no communication, no delivery.
I ordered a product through cinegear.nl in July 2025. I noticed later on that there is a message on checkout only that says "Orders will be processed after 20th". I sent an email asking which 20th? of July? - no response. Later on I wrote multiple emails and called many times both Cinegear.nl and their other company westerparkstudio.nl - No answer, no email responses and nobody picks up their phones. Later, on 20th of August I went to the checkout page and this time it was saying "Orders will be processed after 25th".. not 20th as previously stated. What on earth is going on? Now it is past 25th and still nobody answers the phones or emails. ⚠️Did I just get scammed? Is the only option left (since there is NO communication from their side) to go in person to their address and look for my product or money back?
26 augusti 2025
Omdöme utan inbjudan
Svar från cinegear.nl
Hi G,
I’m sorry for the frustration you’ve had with your order and our lack of communication over the summer period. We were closed for our summer break, and during that time our webshop displayed a notice at checkout about orders being processed only after reopening. I understand this was confusing and I apologise if the wording caused uncertainty.
If your order was for a product listed as backorder, then we depend on the manufacturer’s and supply chain’s availability, which can sometimes extend the delivery time. Otherwise, your order has either already been processed or is currently being processed.
In any case, please rest assured that you have not been scammed, we are a small, independent company, and your order or refund will be handled properly. We will make sure to follow up with you to confirm the status and next steps.
Thank you for your patience, and our apologies again for the lack of communication during the summer closure.
Kind regards,
Christina
i ordered some Fuji materials and after…
i ordered some Fuji materials and after 10 days it isn't shipped. They are on holiday i found out...
Not very nice to warn upfront, now i had to order them somwhere else so i paid twice now...
12 augusti 2025
Omdöme utan inbjudan
Svar från cinegear.nl
Hi Marco, Thank you for your message. I’m sorry to hear about the inconvenience. At checkout, as well as on our website and Google listing, it was clearly stated that we are closed for our holiday break and that orders would only be shipped after our return. Unfortunately, it seems you may have missed this notice when placing your order.
Since your order was placed during our holiday period, it could not be shipped immediately. To avoid further inconvenience, I have already processed a full refund for your payment.
I understand it was frustrating to discover this afterwards, and I’m sorry for the trouble it caused. We’ll always do our best to make our holiday closures as visible as possible.
very professional company
Sorry it was my mistake, you are not the right company. But you responded very fast. That's very professional.
Good product but after-sales service leaves a lot to be desired
We have been trying for two months to get information on equipment sent for repair and it has been impossible to get any information.
3 april 2025
Omdöme utan inbjudan
Svar från cinegear.nl
Hi Michel, you may have us confused with another company as we have no sales or RMA's or any information with your name. We also have no products for repair that remained with us for over two months.
Best maybe you can phone the company where you sent your equipment for repair, I'm sure they will be able to help you.
Hi Michel, thank you for adjusting your review, I hope you can work it out with the company where you have your products for repair.
Kind regards Tessa
Bought DJI OSMO pocket 3 creator combo.
Bought DJI OSMO pocket 3 creator combo.
Came within a week.
27 november 2024
Omdöme utan inbjudan
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