Just received my two mugs-one for myself and one for my son. They are even more beautiful in person than in the images. They arrived quickly, packaging was well done, and I can't wait to start our new... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
So credit where credit is due i purchased two chuugs process, discount and delivery was spot on. One was fantastic as expected and unfortunately one had slight surface damage near the handle. I reache... Se mer
My husband was initially very happy with his Chugg. U fortunately the metal insert isn’t quite aligned with the wood so that there is a wooden ‘lip’ round the metal that makes it a bit odd to use and... Se mer
Received the purchase in a timely manner. Beautifully wrapped and can see good craftsmanship but let down by the simplest of thing. Why o why when you are putting an embossed symbol into a mug you do... Se mer
Kontaktuppgifter
Unit 20-23 Withey Court, Western Industrial Estate, CF83 1BF, Caerphilly, Storbritannien
- 03452221501
- info@chuug.com
- chuug.com
4,6
Utmärkt
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 48 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från CHUUG
Hi Sam,
Thanks for sharing your feedback with us.
We’re so happy to hear that you love your Chuug and that it’s made such a great impression! Your kind words and support truly mean the world to us, thank you so much.
Kind regards,
Grace
Got bought one as a gift and after a…
Got bought one as a gift and after a few months had a very small issue with it. I got in touch with them about it and they got back that day. Sending a replacement with no issues of their newer model. Customer service was amazing. Highly recommended
11 mars 2026
Omdöme utan inbjudan
Svar från CHUUG
Hi Stewart,
Thank you so much for sharing your lovely feedback!
We’re very sorry for the initial issue with your Chuug, but we’re really glad we could sort it out quickly for you and get a replacement sent out. It means a lot to hear you were happy with our service. We truly appreciate your recommendation!
Kind regards,
Grace
This Chuug is a absolute beast
This Chuug is a absolute beast! So well made and looks awesome. When I saw it online I thought yep iv got to have one and here it is. Day one. JUST WOW factor in every way. I bought 2 one for my mate who even looks like a Viking and he told me he even has the double horn helmet lol. He's getting his tomorrow. Great gift idea. Thanks a million to the team at CHUUG. You guys ROCK! When you state that it keeps the beer cold I can definitely guarantee this is indeed a fact. Feels great to hold and behold. I will be using this every day for sure. A master piece that im proud to own.
11 mars 2026
Omdöme utan inbjudan
Svar från CHUUG
Hi Simon,
Thank you so much for your amazing feedback!
We’re so happy to hear your Chuug has that WOW factor and that you’re enjoying it so much. It’s great to know it’s also made the perfect gift for your friend! We really appreciate your support and enjoy every sip!
Kind regards,
Grace
Couldn’t be happier
Couldn’t be happier. I was buying one for my brother for his 40th. After seeing the deal for two, thought why not I’ll get one too. Then after getting them, saw how good they were. I ordered two more, for my other brother and brother in law. Very unique, well made and stunning. You can tell they take pride in what they do.
10 mars 2026
Omdöme utan inbjudan
Svar från CHUUG
Hi Steve,
Thank you so much for this amazing feedback!
We’re so happy to hear you loved them enough to order more for your family, that truly means a lot to us. It’s great to know you appreciate the quality and craftsmanship. We really appreciate your support and hope they all enjoy their Chuugs!
Kind regards,
Grace
By Odin’s beard
By Odin’s beard, these Chuug tankards are worthy of Valhalla itself!
I, a grizzled Viking warrior from the frozen fjords, raise my mighty black one with the fierce P medallion and its brother in rich wood with K—both gripped by stout, sea-woven rope handles that feel like holding the rigging of a longship in battle. The dark wood gleams like raven feathers, the lighter one warm as hearthfire oak. Stainless innards keep mead ice-cold for raids that last hours. Handcrafted with true skill, they make every swig feel like claiming victory in the great hall. Skål to Chuug—finest vessels this side of Midgard!
10 mars 2026
Omdöme utan inbjudan
I was worried at first, worth the wait
I was worried at first. Took a while to receive my order of two mugs. I did receive an email reply after firing off a couple emails of concern. I had to be patient and the wait was worth it. The two mugs I recieved are beautiful. I ordered 1 for myself and 1 for my brother n law. We have enjoyed a few beers from our mugs. Thank you, well done. Just be patient, it's worth the wait!
2 mars 2026
Omdöme utan inbjudan
Svar från CHUUG
Hi Aaron,
Thank you so much for sharing your feedback with us.
We’re so glad to hear your mugs arrived and that you and your brother-in-law are enjoying them. It means a lot to know the wait was worth it, and we truly appreciate your patience and support.
Kind regards,
Grace
High quality product
I ordered my Chuug Tuesday evening and amended my order Wednesday morning - my error, thanks for your help Martha - and the Chuug arrived Saturday. My Wife commented on the quality of the packaging and the Chuug looked good straight out of the box. I stress-tested my new Chuug whilst watching two Six Nations rugby games and it passed with flying colours. To summarise, excellent customer service and a very high quality product at a reasonable price
7 mars 2026
Omdöme utan inbjudan
Svar från CHUUG
Hi John,
Thanks for sharing your feedback with us.
We’re really glad to hear your Chuug arrived quickly and that you’re happy with the quality and service from Martha. It means a lot to know it’s been put to the test and passed with flying colours! We truly appreciate your support.
Kind regards,
Grace
Excellent service and fantastic…
Excellent service and fantastic quality.
I am ordering 2 more for my son-in-laws for Christmas.
2 mars 2026
Omdöme utan inbjudan
Svar från CHUUG
Hi Dennis,
Thanks for sharing your feedback with us.
We’re so happy to hear that you loved the quality of your Chuug and had a great experience with us! Your kind words and support truly mean a lot to our team.
We’re so excited to craft more for your sons-in-law soon!
Kind regards,
Grace
This mug is absolutely amazing
This mug is absolutely amazing. Gorgeous! I love this thing!
7 mars 2026
Omdöme utan inbjudan
Svar från CHUUG
Hi Justin,
Thanks for sharing feedback with us.
We’re so happy to hear that you love the quality of your mug. Your kind words and support truly mean so much to us.
Kind regards,
Grace
Beautifully crafted tankard
Beautifully crafted tankard. Absolutely love it. If you live in the states be patient it will get to you lol. The wait is worth it.
28 februari 2026
Omdöme utan inbjudan
Svar från CHUUG
Hi Pete,
Thanks for sharing feedback with us.
We’re so happy to hear that you love the quality of your tankard. Your understanding and patience throughout the process, especially being based in the US, truly means so much to us. We really appreciate your support!
Kind regards,
Grace
Awesome looks and good quality.
This thing is beautiful and well crafted. I was a little hesitant to spend this much on a mug, but it was just too nice to pass up. I don’t regret it at all. I highly recommend this mug for any man or manly woman.
6 mars 2026
Omdöme utan inbjudan
Svar från CHUUG
Hi Majord,
Thanks for sharing your feedback with us.
We’re so happy to hear that you loved your Chuug and that it exceeded your expectations! It truly means a lot to us. Your support and recommendation are incredibly appreciated.
Kind regards,
Grace
Great mugs but buyer beware
I ordered twice from them. I bought two, then I decided to buy 4 more to get the whole set. I wanted a set of 6 matching mugs, but I got two that were new and 4 that were old stock. When I called them out on it, they gave me some money back. I appreciated that, but I would rather have had 6 mugs that matched.
6 augusti 2025
Omdöme utan inbjudan
So glad I ordered them
I saw your ads on line and decided to get 3 for my sons and myself. When we got them I was so impressed I orderd 2 more. I'm waiting for them now. Now thinking about it I will probably order 1 more soon so I can have extras when friends come over. These mug are classic and very,very, cool. Well made and dripping with class.
27 februari 2026
Omdöme utan inbjudan
Svar från CHUUG
Hi Rick,
Thanks for sharing your feedback with us.
We’re so happy to hear that you and your sons are enjoying your Chuugs! Your kind words and support truly mean a lot to us. We’re really excited to make another one for you very soon
Kind regards,
Grace
Arrived as seen on Instagram
Arrived as seen on Instagram
Time to Chuug
5 mars 2026
Omdöme utan inbjudan
Svar från CHUUG
Hi Customer,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Love Them!
Purchased two of the tankards and very happy with them!
Not sure I'll use them for coffee but perfect for the odd beer or two😉
3 mars 2026
Omdöme utan inbjudan
Svar från CHUUG
Hi Mr Mark,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Fantastic customer support and really…
Fantastic customer support and really go the extra mile, fast response to comms and a great product. keep up the good work, it really makes a difference!
3 mars 2026
Omdöme utan inbjudan
Svar från CHUUG
Hi Jon,
Thanks for sharing your feedback with us.
We’re really happy to hear you’ve had a great experience with our team and product. Your support and kind words means a lot to us; it really makes our day!
Kind regards,
Grace
I love the Chuug mug
I love the Chuug mug. I actually bought 2 for myself and a third mug for my brother. Great gift idea!
2 mars 2026
Omdöme utan inbjudan
Svar från CHUUG
Hi Ross,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
I ordered 2 of these
I ordered 2 of these. The craftmanship is what I was hoping for. The only thing I wish were different is for the rope handles to be notably stiffer, that would provide a more solid 'feel' when the mug is full of beverage.
2 mars 2026
Omdöme utan inbjudan
Svar från CHUUG
Hi Mark,
Thanks for sharing your feedback with us.
We’re so happy to hear that you loved the quality of your Chuugs, and we’re truly sorry to hear that the handles are notably stiffer, as they shouldn’t be.
Would you mind getting in touch with us at info@chuug.com? We’ll be more than happy to look into this and provide the best possible resolution for you.
We look forward hearing from you soon.
Kind regards,
Grace
A great product
A great product. Looks great and does the job. Excellent service. Loved the additional email about how to look after the Chuug.
2 mars 2026
Omdöme utan inbjudan
Svar från CHUUG
Hi Justin,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
My brother loved the birthday gift and…
My brother loved the birthday gift and was thourghly surprised by the craftsmanship.
22 februari 2026
Omdöme utan inbjudan
Svar från CHUUG
Hi Joe,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Detta är Trustpilot
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