Churches Fire & Security Omdömen 61

Churches took over another company hence they bcame our provider of alarm maintanance & monitoring, emergency lighting & fire extinguisher servicing. This being fo a large multi-let residential building. We have today switched to another company because Churches were appaulling. Engineers turned up unannounced. Staff would not return calls when they promised to. Correspondence was sent to the supply addrress not our office - despite requesting it was not at least 3 times. Also they are expensive and would not even reply reply regarding a quote. A large company that has "systems" but doesn't care for its service or the accountability of its staff who seem often ambivalent on the phone. The engineers who attend, to be fair, were ok but the main office not. I would stay clear - they do not deserve anyone's business.

absolute shocking service would not recommend, prices for call outs are a joke prices for parts are a joke and when you want to cancel you have to give 12 months notice. DO NOT BOTHER AT ALL GUYS.

Terrible company - encourage staff to rip people off to make their salary. Awful to employees for their own convenience. There is a reason they always have vacancies.

Second year in a row that they turned up at our office to do an emergency lighting test without an appointment. Their business methods are rather concerning. We have no contract with Churches and we have not authorised them to do the work. Avoid this company at all costs.

Do not use, they’re over inflated prices were 3 times that of others that quoted, they bought out the company that used to provide our service and these guys are shocking. 2 days and 4 emails to get them out to respond to an issue and I was still charged emergency call ou, then charged 5 times the retail price for a single detector. Getting out of service with them now since we didn’t want to get in the first place, they only inherited our business from a take over. I have emailed their support team but they haven’t responded… unsurprisingly

Agreed with Nick's review from 24th March 26. Avoid this company at all costs. You are not aware you are signing up to a 12 month notice to cancel. The customer service is dreadful, they take ages to respond and when they do respond it is insufficient. Terrible company, stay away !

Avoid this company at all costs. They had their terms and conditions when you use them so you are not aware you are signing up to a minimum period of 3 years and a 12 month notice to cancel. They are also about 50% more expensive than companies offering the same service. Terrible company, stay away !

I just wanted to take a moment to recognise Tracy Shears in the Customer Service team for her outstanding support.

Her approach and professionalism on behalf of one of the Hakim Group opticians was second to none. From start to finish, Tracy demonstrated a real understanding of our situation and delivered exceptional customer service.

It was genuinely refreshing to experience good old-fashioned customer service at its best, something that is all too rare these days. Tracy clearly takes pride in what she does, and it shows in every interaction.

She is an absolute credit to the company, and her efforts played a key role in retaining us as a customer.

Thank you again, Tracy!

Find someone else; they have no interest in domestic property and customer service

The engineers are ok but you will have to waste hours trying to get their admin and office people to organise anything. They wont return phone calls or emails. The only people who will ever contact you will be their accounts asking for money.

Since April 2025, they tried to install a new system but it is still not fully installed and still not operational after endless visits and cost overruns. Very frustrating as our church is not covered by fire and intruder alarm all this time. We see no end to this and will have to look for other options now.

When we asked them to replace a camera they charged for a service visit when no service was carried out on the other cameras. the replacement camera was not set up correctly and image quality was lower then the camera which it replaced. expected then to turn up first thing but didn't turn up till almost the afternoon.

Ryan is fantastic always there for us
Thankyou Ryan Julia

I purchased a house with alarm system maintained and monitored by Churches. It started faulting a month in, before I had even tried to use it or had a chance to call them to talk about transferring the account. They then wanted an extortionate amount of money to essentially transfer account to new name. They also left us high and dry with a faulty alarm that was triggering in the night and quoted us a weeks wait for an engineer to disconnect it - also for an extortionate amount of money - just to literally turn it off! Terrible customer service. Terrible business acumen - who wants to continue service like that at any price!?

Had a young George Shepherd come in to do our service a few weeks ago. He was very polite and knowledgeable with what he had to do. Was such a pleasure having him in, helpful as we also had a fault which we couldn’t figure out. Puts the past engineers we have had to shame aswell with how clean he worked. Very happy with his performance. Please pass over the feedback as I know good work does go unnoticed and he really deserves the credit.

Dan Jones has visited the care home I manage Westall House Horsted keynes on various occasions and has always been so friendly and polite, today he is here for a second visit this week and his professionalism with staff and his understanding of the complexities of the home is so reassuring . Dan is so kind and chatty to the residents which they love. Thank you

Cannot believe how much i was charged to reinstate an alarm system that was already present. Communication is really poor, and everything is the customers fault.

Cannot recommend less.

Huseyin was knowledgeable and helpful and very reassuring, turned up when he said he would and could not have been more accommodating.

26th March: Came on site to work on an issue, broke our AOV system. Our entire building is left wide open for 3 weeks because we can't close the ground floor smoke vent windows which are stuck open.18th April: Call to ask if they can come first thing Tuesday as it's Easter Bank Holiday and nothing is open. Tuesday 22nd: No show. Thursday 24th, today, finally showed up at 1:30pm today. (Exactly 5 hours after our concierge got his ladder out and fixed the problem in 5mins).

Scammers . Commission based engineers upselling parts you don’t need and take you for a fool.