The doll was a day late and also appeared smaller than 20 inches which is what I ordered. It's actually 18 inches.He also weighs less than 7 lbs 7 oz as stated in the description, He weighed 4 lbs... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
After a very friendly and smooth process, i received my doll. She is absolutely perfect! Looks just like the picture and it’s great quality. The costumer service was incredibly helpful, answering al... Se mer
Företaget har svarat
We ordered a beautiful doll for our 6 year old little girl for her birthday and she was so happy. The doll (Ruby) looked exactly like the photo which was a big relief as you never know what is... Se mer
Företaget har svarat
I’ve tried to return an item by requesting a returns label repeatedly! They promise to send one then don’t, I’ve asked three times! Their t&c state that they have a full 30 day money back guarantee an... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Chimidoll is a brand dedicated to carefully handcrafted reborn dolls, with a strong focus on lifelike details and soft, comforting design. These dolls are thoughtful companionship gifts, offering gentle comfort for children while also bringing reassurance and emotional comfort to those who appreciate reborn dolls. Each Chimidoll doll is lovingly handcrafted with close attention to detail. We place great importance on clear communication, customer care, and responsive after sales support to ensure a smooth and reassuring purchasing experience. We continuously improve our products and services based on customer feedback. We warmly welcome you to the Chimidoll family and sincerely appreciate the trust and support of our customers.
Kontaktuppgifter
unit c, 9/f winning house, no.72-76 wing lok street, 999077, sheung wan, Hong Kong
- +1 (312) 687‑0423
- kaijensen@chimidoll.com
- chimidoll.com
4,0
Bra
47 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Chimidoll
Dear Customer,
Thank you so much for your wonderful review! We’re so happy to hear that your doll arrived on time and that you find it beautiful. Your satisfaction means the world to us, and we’re grateful for your support.
If you have any questions or need assistance in the future, don’t hesitate to reach out. Enjoy your new doll, and we hope it brings endless joy!
Warm regards,
ChimiDoll Team
Took longer than expected and bought as…
Took longer than expected and bought as a present but u can see inside the box and don’t want to open the box either so not sure if it’s what was expected
5 december 2024
Svar från Chimidoll
Dear Customer,
Thank you for your feedback, and we sincerely apologize for any inconvenience caused. Due to the high volume of shipments during the fourth quarter, the delivery time for parcels may have been delayed. We understand the importance of your purchase as a gift, and we specially packaged your order to ensure it’s ready to delight. We hope it brings the surprise and joy you intended.
If you have any concerns or questions about the product, please feel free to reach out to us. We’re here to assist you and ensure you are completely satisfied.
Thank you for your patience and understanding. We hope you and the recipient enjoy this gift!
Warm regards,
ChimiDoll Customer Support Team
Never received my order
I understand that it is the busy season and it’s not the company’s fault. They tried to send the package twice before letting me know they’d issue a refund. Both times my order was deemed too big for shipping, and when I emailed the company for help they responded pretty quickly. They were very helpful and understanding.
25 november 2024
Svar från Chimidoll
Dear ,
Thank you for your understanding and support of our work. Your feedback is very valuable to us. We are also very sorry that the courier refused to ship the package in the fourth quarter due to the large size of the package. We are well aware of the inconvenience this has caused you and have done our best to help resolve the problem.
We are very grateful for your patience and understanding. As we communicated in the email yesterday, we have decided to refund you the full amount of your order.
If you have any needs or need further assistance in the future, please feel free to contact us at kaijensen@chimidoll.com and we will serve you wholeheartedly.
Thank you again for your support and look forward to providing you with better service in the future!
Best wishes,
ChimiDoll
I have not received my package as yet…
I have not received my package as yet and it is a
xmas gift for a child. When will I receive it
25 november 2024
Svar från Chimidoll
Dear Pamela Freeman,
Thank you for your feedback. We are truly sorry that your shopping experience did not meet your expectations.
While processing your order, we noticed that the country listed on your shipping address was Austria, whereas it should have been Australia. Our shipping partner flagged this issue during the delivery process, and we attempted to contact you multiple times via email and SMS without receiving a response. Please note that certain email services, such as Microsoft's Hotmail or Lookout, may categorize our messages as spam.
To help resolve this issue, please review the shipping address provided in your order confirmation email and verify if it matches the correct information. For further assistance, kindly reach out to us at kaijensen@chimidoll.com, and we will promptly assist you in correcting the address and ensuring your order is processed successfully.
We sincerely apologize for any inconvenience caused and appreciate your understanding. We look forward to serving you better in the future. If you have any questions or need further assistance, please don’t hesitate to contact us.
Wishing you all the best,
ChimiDoll
Good Quality at a Great Price
This doll was very cute and good quality. It came with the clothes it was pictured in, which was awesome! I have gotten 2 other realistic babies for my daughter and this one was my favorite. The packaging was awesome! Already wrapped for Christmas with a cute card to go with it. It even came with a nook and bottle. So much more with this baby and at a great price!
17 november 2024
Svar från Chimidoll
Thank you for your kind review!
We are delighted that you and your daughter love the doll. We are always committed to providing high-quality products and services, and it truly makes us happy to see your satisfaction. We're glad that the packaging and the additional accessories surprised you. If you have any questions or need further assistance, please feel free to contact us anytime.
Once again, thank you for your support.
Wishing you and your family all the best!
ChimiDoll.
I bought a gorgeous baby from them they…
I bought a gorgeous baby from them they are d so helpful go out of there way to help in any way the can then I bought a other two babies this time I asked for hair the color the style I got excited waiting they came quickly both were just as I had asked for and much more I can't recommend this company highly enough if you are thinking about buying one do so you I can promise won't be disappointed
16 juli 2024
Svar från Chimidoll
Dear
Thank you so much for your lovely review and for choosing Chimidoll! 🌟 We're thrilled to hear that you love your gorgeous baby dolls and that our team could assist you so well. We take great pride in ensuring our customers are happy and satisfied with their purchases.
It’s wonderful to know that your latest babies arrived quickly and met your expectations. Your continued support and kind words mean the world to us.
If you ever have any more questions or need further assistance, please don’t hesitate to reach out. Enjoy your beautiful dolls!
Warmest regards,
The Chimidoll Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.