The doll was a day late and also appeared smaller than 20 inches which is what I ordered. It's actually 18 inches.He also weighs less than 7 lbs 7 oz as stated in the description, He weighed 4 lbs... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
After a very friendly and smooth process, i received my doll. She is absolutely perfect! Looks just like the picture and it’s great quality. The costumer service was incredibly helpful, answering al... Se mer
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We ordered a beautiful doll for our 6 year old little girl for her birthday and she was so happy. The doll (Ruby) looked exactly like the photo which was a big relief as you never know what is... Se mer
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I’ve tried to return an item by requesting a returns label repeatedly! They promise to send one then don’t, I’ve asked three times! Their t&c state that they have a full 30 day money back guarantee an... Se mer
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Företagsinformation
Skrivet av företaget
Chimidoll is a brand dedicated to carefully handcrafted reborn dolls, with a strong focus on lifelike details and soft, comforting design. These dolls are thoughtful companionship gifts, offering gentle comfort for children while also bringing reassurance and emotional comfort to those who appreciate reborn dolls. Each Chimidoll doll is lovingly handcrafted with close attention to detail. We place great importance on clear communication, customer care, and responsive after sales support to ensure a smooth and reassuring purchasing experience. We continuously improve our products and services based on customer feedback. We warmly welcome you to the Chimidoll family and sincerely appreciate the trust and support of our customers.
Kontaktuppgifter
unit c, 9/f winning house, no.72-76 wing lok street, 999077, sheung wan, Hong Kong
- +1 (312) 687‑0423
- kaijensen@chimidoll.com
- chimidoll.com
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I was unhappy with the two dolls…
I was unhappy with the two dolls purchased, the company promised to refund however have now just stopped responding to my emails. I’m now stuck with two dolls that are of poor quality and not worth the price tag.
Update: chimi doll have NOT sent a shipping label as they said?? I could live without the dolls being silicone bodied, the main issue is with the quality of the dolls, they are cheap replicas and not worth what I paid. They did initially offer to refund one of the dolls however I did not want to keep them @chimidoll, send me the shipping label to enable the return please
15 december 2025
Omdöme utan inbjudan
Svar från Chimidoll
Hi,
We’re sorry to hear that you’re unhappy. We’d like to clarify that the dolls purchased were not silicone, which is clearly stated on our product page with full material details before purchase.
As discussed previously, we did offer a refund in line with our return policy and provided a return shipping label. Unfortunately, we did not receive any further response or a returned package from you.
We always stand by our products and are happy to assist if you’re willing to continue the return process.
Best regards,
chimidoll
Looked exactly as shown
Looked exactly as shown . Came with lovely outfit with little extras. Arrived quickly with no issues at all. Great value for money . Would definitely buy again . Delighted with purchase
10 november 2025
Svar från Chimidoll
Thank you so much for sharing your experience. We’re delighted to know everything arrived quickly and that you loved all the details. Your kind words truly encourage our small team. We would be honoured to serve you again.
my daughter purchased herself a reborn…
my daughter purchased herself a reborn with pocket money saved but was left disappointed the doll is not as full as it is in the pictures on website and the clothes are way too big the body is very thin i have purchased better from smyths
20 november 2025
Omdöme utan inbjudan
Svar från Chimidoll
Hi dear
We completely understand how you feel and we are truly sorry that the doll did not meet your expectations.
The doll you ordered is a vinyl body doll. Because there is an interactive trigger on the back, the back of the doll is designed to be a bit flatter so the trigger can fit naturally and stay integrated with the doll. This can make the doll look less full compared to the photos.
Thank you very much for your feedback. It really helps us improve our products.
Wishing you a lovely day
chimidoll
Beautiful doll
30 oktober 2025
Svar från Chimidoll
Thank you so much for your lovely feedback!
We’re so happy to hear that you love the doll.
Your support truly means a lot to us.
If you ever need anything, we’re always here to help ❤️
What i loved about chimidoll is i got…
What i loved about chimidoll is i got exactly what I ordered a beautiful little doll for my grandaughter it was exactly as described beautiful made any little girls dream
22 oktober 2025
Svar från Chimidoll
Hi dear,
Thank you so much for your feedback. We are truly delighted to hear that we were able to bring such a wonderful experience to you. If you have any questions or need further assistance, please feel free to contact us anytime. Thank you again for your support!
Best regards,
Chimidoll
Only had a sneak peak as it is Xmas…
Only had a sneak peak as it is Xmas present. Looks good
15 oktober 2025
Svar från Chimidoll
Thank you for your feedback! We're glad you like it. We hope it brings a lot of joy and surprise to the recipient when Christmas arrives. Wishing you and your family a wonderful holiday season ahead! If you have any questions, feel free to reach out to us anytime.
Beautiful baby doll Ruby and excellent customer service
We ordered a beautiful doll for our 6 year old little girl for her birthday and she was so happy. The doll (Ruby) looked exactly like the photo which was a big relief as you never know what is going to arrive!
We had some delays due to the event typhoons but Chimidoll were fantastic, the weather was completely out of there control but we were kept informed and customer service have been amazing.
The doll is perfect for children looking for a more realistic doll and is a great size similar to a newborn baby.
Highly recommended
28 september 2025
Svar från Chimidoll
Hi there,
Thank you so much for your kind words.
We’re thrilled to know your little one loves her Ruby doll.
Thanks again for your patience during the typhoon delay, we truly appreciate it.
Hope Ruby brings lots of smiles and cuddles.
Love,
ChimiDoll
The doll looked nothing like pictures…
The doll looked nothing like pictures shown. Andy purchase definitely weren’t worth the price asked and paid for
22 september 2025
Svar från Chimidoll
Hi there,
Thank you for sharing your feedback with us.
We are sorry that the doll did not meet your expectations.
We truly want you to be happy with your order, so please email us at support@chimidoll.com
and our customer care team will do their best to help.
Warm regards,
ChimiDoll
Well delivery was good and my…
Well delivery was good and my granddaughter like it very mucho
27 augusti 2025
Svar från Chimidoll
Thank you so much for your kind feedback! 🌸 We’re delighted to hear that the delivery went smoothly and that your granddaughter loves her doll. Bringing joy to children on their special days means the world to us. 💖
Warm regards,
The Chimidoll Team
Svar från Chimidoll
Thank you so much for your feedback! 🌸 We’re happy to know everything went well and you had a good experience with us. Your support means a lot to our team. 💖
Kind regards,
The Chimidoll Team
Quality of the doll and the extra…
Quality of the doll and the extra clothes was excellent!
13 juli 2025
Svar från Chimidoll
Dear ,
Thank you so much for your kind review! We're thrilled to hear that you're happy with the quality of the reborn doll and the extra clothes. Your support means the world to us. If you have any questions or need further assistance, please don't hesitate to reach out.
Wishing you a wonderful day!
ChimiDoll
Svar från Chimidoll
Dear,
Thank you so much for your lovely review! We’re truly happy to hear that you love the doll – your support means the world to us.
If you have any questions in the future, please don’t hesitate to reach out to us.
Wishing you a wonderful day!
ChimiDoll Team
Svar från Chimidoll
Hi there,
Thank you so much for your kind words! We’re so happy to hear that you had a great delivery experience and felt well-informed throughout the process.
Your support means a lot to us, and we hope your new doll brings lots of joy and cuddles! 💖
Warm wishes,
ChimiDoll Team
The product looks nothing like the one…
The product looks nothing like the one you show on your adds is cheap looking
18 juni 2025
Svar från Chimidoll
Hi there,
We’re sorry to hear that you’re not satisfied with your doll. At ChimiDoll, we take great care in the quality and design of our products, and we want every customer to be happy with their experience.
Please feel free to reach out to our support team with your order details — we’d love to better understand your concerns and help resolve this for you.
Thank you for sharing your thoughts with us.
Warm regards,
ChimiDoll Team
Toby doll
My grand daughter loves her new doll Toby. Very well made. Looks and feels like a real baby.
13 maj 2025
Svar från Chimidoll
Thank you so much for your lovely feedback! 😊
We’re so happy to hear that your granddaughter loves Toby! It means the world to us to know that our doll brought such joy. Thank you for recognizing the craftsmanship and attention to detail—it truly inspires us to keep creating each baby with care and love. If you ever need anything or have any questions, please feel free to reach out to us anytime. 💖
Wishing you a beautiful day,
ChimiDoll
Packaging was well done but very slow…
Packaging was well done but very slow at arrival and was just left on my doorstep with no knock on my door
30 april 2025
Svar från Chimidoll
Dear,
We sincerely apologize for the delay. Due to international customs policies and recent trade issues, the clearance process has become much slower than before. We truly understand the inconvenience this may have caused and deeply appreciate your understanding and trust in us.
If you have any questions or need assistance in the future, please feel free to contact me at kaijensen@chimidoll.com.
With warmest regards,
ChimiDoll
Lovely doll
Lovely doll. We ordered one with sound and missed out but it was quickly rectified. My grand daughter loves her doll!
31 mars 2025
Svar från Chimidoll
Thank you so much for your feedback!
We’re incredibly happy to hear that your granddaughter loves her doll — it truly means the world to us! 💖 If you ever need anything else, we’re always here to help.
ChimiDoll.
The dolls are adorable
The dolls are adorable, the shipping is the problem, really slow
11 december 2024
Svar från Chimidoll
Dear
Thank you for sharing your valuable feedback! We're so glad to hear that you love the dolls. We sincerely apologize for the shipping delay.
Due to the increased volume of orders and holiday-related logistics in the fourth quarter, shipping times were unfortunately longer than usual. We completely understand how frustrating this can be, and we truly appreciate your patience as we navigated these delays.
Please know that we’ve been in constant communication with our shipping partners, urging them to expedite deliveries as much as possible. We are grateful for your understanding and continued support throughout this process.
If you have any further questions or need assistance, please don’t hesitate to reach out. We are here to help!
Thank you once again for your trust, and we hope you and your new doll have a wonderful time together.
Warm regards,
ChimiDoll
Very helpful ordered 2 dolls sent…
Very helpful ordered 2 dolls sent messages as was worried they didn't come in time every message responded to very quickly thankyou great customer service would order again
7 december 2024
Svar från Chimidoll
Thank you so much for your kind review! We’re thrilled to hear that you were satisfied with our customer service and that we could address your concerns promptly. Ensuring our customers have a smooth and positive experience is our top priority. 😊
We look forward to serving you again in the future. If you ever need assistance or have any questions, feel free to reach out anytime!
Best regards,
ChimiDoll
It did not arrive on time
It did not arrive on time. It was to be my daughter’s Christmas gift. She is 7. I still haven’t got it yet so I can’t even tell if we like it yet or not. She does know she has a gift coming late but this was all she ask for. Tracking isn’t even legit it seems bc it won’t tell me where it is. Also no one got back to us on that part 😞
10 december 2024
Svar från Chimidoll
Dear Customer,
First of all, thank you for your feedback, and we sincerely apologize for the delay in your order. Due to the high volume of shipments during the fourth quarter, delivery delays have occurred, and we completely understand your disappointment.
We are actively working with the logistics company to address this issue and prevent similar situations in the future. We will also ensure better communication and timely updates for our customers. Rest assured, we are doing our best to confirm the current location of your package and resolve this issue as soon as possible.
We sincerely apologize for the inconvenience this has caused, and we appreciate your patience and understanding. If you have any further questions, please feel free to contact us at kaijensen@chimidoll.com. We are here to assist you.
Wishing you and your family a joyful holiday season!
chimidoll
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