Chill Mini Splits Omdömen 

The Good: The unit arrived very well packaged and strapped securely to a pallet with absolutely no damaged to any parts. The installation was pretty simple and straight forward. There are however several areas in the installation manual which are confusing. For example, it states that you need to install a drain plug in second drain port of the indoor unit. Could not find a plug in the parts provided, there is no plug included in the parts list. Turns out that the second drain port is located behind a plastic cover, so it is not obvious where it is if you are not familiar with the unit. After a lot of looking, I found out that the plug is factory installed.
The Bad: My only bad experience was with the optional Electrical Kit (which I purchased) it included a 60Amp disconnect, liquid tight conduit with connectors and 10Awg cable. The 10Awg cable is stranded and I could not connect it to the outdoor unit with all of the strands captured under the connection lug. Local inspector will not accept this. My system only required 12Awg so I purchased 12Awg solid conductor and used it instead of the 10Awg wire supplied. The 60Amp disconnect lugs are way over sized for the 12Awg cable so I placed the outdoor unit close enough to my power source that I did not need to use the disconnect. So, I ended up purchasing the Electrical kit for $$$ and the only think I used was $5 worth of liquid tight conduit.

Fast and efficient delivery. This is my second one but not installed as of today.

Support from Chill Mini Splits was very good. When I left a message I was promptly called back. I did have a problem with an incorrect bracket and that was remedied very quickly.
The unit was installed this week (11/4) and initial startup was uneventful. We'll see how it goes from here. However, based on support to date, I'm confident the people at Chill Mini Splits will be able to help me with any issues that come about.

The ease of connecting the charged lines. I think more info on electrical wiring but from outside to inside was easy.

Great price well packaged and delivered thanks guys!!!

So far so good. Installed in a few hours and seems to be working per specifications.

Quick customer service response and shipping.

Had trouble with clarity and pictures could ba a lot better I’m good at assembling things but for another’s could be a little more detailed

The staff was great to work with with figuring my unit size and getting the order put together that I needed

I placed my order on the 28th of September, the following morning I requested a change, I was told that the new requested unit was out of stock and could be 1 to 3 weeks for availability, weeks go by with no news, when I finally got an answer I was told 1 to 3 weeks again! at that point I askmade contact again and to change the order for an stock unit, was told that such an unit was better but cost $250.00 more, Ok I accepted the change and new cost, several days later and without notice I made contact again and ask for delivery details, the answer was " Oh, today we will make a ticket for the warehouse to send the product !!! Finally the unit arrived on the 23rd of October ! the heat wave is over !!! really bad customer service!!

We ordered a fridge that is backordered, but that wasn't communicated when purchased or noticed by Chill until the last day of expected delivery when I emailed them. It took 4 days after notification to even learn its been back ordered and we still don't have any estimates on when to expect it. Hasn't been a great experience.

Unfortunately it took several phone calls and emails to follow up as the condenser/ outside unit was not delivered along with the rest of the equipment. It took probably an extra 4 to 6 weeks to arrive which is dead last Friday calling it today.

On time and complete delivery - always appreciated!

Parts came quickly and were the right parts.

The install was very straightforward and looks great! Cools my space down perfectly!

The items were delivered in good order, but i did not realize that I needed connectors to join two line sets together, I thought there would be two mail ends on at least one of the line sets, so that I did not need to spend another $200 dollars and then wait for the unions to arrive!!

The Mr. Cool was easier to install than I expected. It is working extremely well! It is keeping the sunroom at a very comfortable 73 degrees whether it is 54 or 81 degrees outside.

I like the company, though I wasn't pleased with being charged $80 to cancel my order. The website is confusing, and I made the error of not realizing on Friday when I ordered that the system I ordered was not the Mr. Cool DYI unit. After reading the manual over the weekend, I called Monday morning to ask why the manual discussed needing to vacuum the unit. When I learned it was not a DYI, I had to cancel the order and was charged $80. I would like to re-order at a later date, but that charge was aggravating. Again, you need to mark the non-DYI with some indication in the header which afre non-DYI units. The representative was nice, and helpful hence I have marked an average three stars.

Once again-I have not installed the unit as I had gallbladder surgery and my friend’s entire household where I’m going to be installing the unit currently has the flu or Covid. I’ll let you know when installed and working.