Chillimashcompany Omdömen 

Order never even posted despite sending emails and requesting to speak to someone on live chat on their website. The delivery date has been and gone and still no word.

Avoid these scammers!!!! Placed an order, arrived with missing items. Emailed twice, ignored, rang 3 times and left message ignored. Avoid these scammers!!! Had to contact paypal to sort out. Don't waste your money guys!

Absolutely appalling company. Took my money quickly, sent wrong order- i received goods for customer in Bradford and I live in Dover. Emailed them several times to highlight problem and ask to rectify. No response at all, just ignored me. They have taken money yet failed to deliver goods. From other customers reports seems to be a common problem. Suggest avoid this company and go with one that you can trust . I have name and address of another customer. Probably means he has mine. Very concerned this may be GDPR issue.

Update 27th July. Company asked for pictures of incorrect items - already sent the delivery note with details - and these sent 24th July. Still nothing back from them. Have now had to remind them of their legal obligations under the Consumer Rights Act 2015 and their requirement to fix this error. Why is this such a big problem for them?

Purchased fresh chillis, received order confirmation then nothing. Website claims to dispatch within 24/48 hours which is the only reason I used them, could have gotten cheaper elsewhere. Have emailed, no response. Tried to call, no answer. Customer service is non existent, you can't get In touch with then and they don't send the product. Have started a dispute with my bank to get the money back, ridiculous. Avoid at all costs!

Absolutely shocking. Impossible to get hold of, phone number on website doesn't connect and they just ignore emails and WhatsApp. Items ordered weeks ago, says dispatched but courier hasn't got the parcel. Lying thieving company. AVOID

Got my peppers delivered today nicely packaged and the peppers taste amazing

After reading the reviews I was concerned I was dealing with a different company. I’ve ordered a few times from this company and the sauces I’ve received have been excellent, taste wise, ingredient wise and heat wise! So flavoursome and don’t taste like they’re just full of chemicals like some places I’ve ordered from. Genuinely unsure whether the bad reviews relate to an unrelated company that I’ve ordered from in the uk.

Ordered items last month and still no sign of them, have emailed numerous times but never received a single reply and can't get a refund, be wary if ordering from Chilli Mash Co-so disappointing!

We ordered & paid for a batch of chillis advertised as “in stock” on 12th November. After hearing nothing I asked for an update. I received an apologetic reply saying they were waiting for stock & expected it in at the end of the week. The following week I asked again & was told they expected them in the following week…
I have since requested a definitive answer as to when I can expect to receive them, otherwise I would like to cancel & have a refund.
Total silence ever since AVOID!!!!

I placed an order with Chilli Mash Co on 26th November and it has been stuck on “preparing order” ever since.
That alone wouldn’t be a problem if communication was good — but it isn’t.

Over several days I have:
• Emailed three times
• Left one voicemail
• Phoned (no answer, no response to voicemail)
• Received zero response to any of it

For a business customer needing reliable supply, this is simply not workable. I’ve used various chilli suppliers over the years, and delays happen — but a complete wall of silence is not acceptable.

At this point I’ve had to request either a refund or immediate fulfilment, because there’s no indication the order will ever be dispatched.

I genuinely wanted to support a UK chilli specialist, but based on this experience I can’t recommend them. If things improve I’m open to updating this review, but right now: buyer beware.