Pleased with all areas. Juan the fellow at the yard in North Highland was very helpful doing a great job of showing me inventory and explaining details of the different units. Pricing , shipping and i... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I paid $200 extra for foam protection, a good deal of which was ripped off during transport as it was not protected on an open trailer. This foam should have been wrapped in plastic to keep it from te... Se mer
Företaget har svarat
I asked for order to be canceled and the delivery company has tried to deliver it twice. We had to refuse load twice. I called cherry office and they said they would notify the delivery company to ret... Se mer
Företaget har svarat
Upfront pricing and no surprises. Delivery was on time and well done. Quality is unit is fantastic and very happy with the experience and purchase.
Företagsinformation
Skrivet av företaget
Chery Industrial stands as your premier partner for robust industrial and commercial solutions, offering an extensive range of products designed for unmatched durability and performance. Our comprehensive portfolio includes heavy-duty container shelters and versatile storage shelters, secure shipping containers, reliable gates and fences, ergonomic workbenches, innovative modular homes, and a wide selection of essential industrial equipment. We are unwavering in our commitment to providing top-tier, high-quality products that meet the rigorous demands of any worksite, ensuring long-lasting value and operational excellence. What truly sets Chery Industrial apart is our fully integrated service infrastructure, designed to provide a seamless and reliable experience from purchase to delivery. Understanding that time is a critical asset, we operate a strategic network of six warehouses across the United States. This ensures your equipment is dispatched from the closest possible location, guaranteeing fast and efficient delivery to minimize downtime and keep your projects on schedule. Our logistics prowess is further enhanced by a dedicated, US-based professional logistics team that expertly manages the entire transportation process. This team works in concert with our knowledgeable customer service specialists, who are always ready to provide expert guidance and answer any questions you may have. At Chery Industrial, we are dedicated to offering not only competitively priced products but also a comprehensive, end-to-end solution. We combine superior products with outstanding, specialized support in customer service, transportation, and logistics, making us the trusted choice for businesses that demand quality and efficiency.
OUR PROMISE TO YOU
Skrivet av företaget
- Your satisfication is our #1 goal.
- Even though we strive to provide the best service possible, there may occasionally be imperfections. If you experience any issues, please contact us at your earliest convenience. Our team will be happy to assist and make things right.
Kontaktuppgifter
65 Commercial Ave, Garden City, 11530, NY, USA
- 888-589-8148
- Service@cheryindustrial.com
- cheryindustrial.com
Holiday Sales
4,0
Bra
221 omdömen
Har besvarat 45 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
6” wood chipper.
This machine is a beast. Great produce for the price. I was contemplating multiple rentals of a 6 hydraulic chipper. Glad I did not. The only difference is this unit does not have a hydraulic feed. This chipped a 6” branch with no problem. You just have to feed it in. Controlled manner. I Rand for 5 hours with no problem.
21 april 2026
The order was slow
The order was slow, but it did arrive. I assume it came from overseas. I thought I needed this, but found it was a water issue supply instead. But, I did open the package, but did not use it. I guess I will store it somewhere in case I need it one day.
Elvis Vandyke
22 april 2026
The part I ordered was not the part I…
The part I ordered was not the part I received spoke to someone and emailed about it and nobody ever got back to me. I will be disputing the charges on my card
22 april 2026
Svar från Chery Industrial
We’re truly sorry for the wrong item you received and the lack of timely response to your messages and emails. This is absolutely not the service we want to provide, and we sincerely apologize for the inconvenience and frustration this has caused you.
Could you please kindly send us your order number and photos of the item you received? We will check the issue immediately and resolve it properly for you as soon as possible. We really hope to have the chance to make this right.
Terrible customer service
Terrible customer service. Used the online chat feature last week and it states that you will receive answers in 24 hours. Never got an answer. Hard to trust a company who won't even respond.
19 april 2026
Omdöme utan inbjudan
Svar från Chery Industrial
We sincerely apologize for the terrible experience with our customer service.
We’re very sorry your online chat went unanswered and failed to meet the 24-hour response time you were promised.
This is not the service we aim to provide, and we take full responsibility. We’re improving our chat support to ensure this doesn’t happen again.
Thank you for your honest feedback.
Excellent support.
Once I discovered a piece missing from my purchase the folks at Chery shipped it out to me right away.. even though the purchase was a year ago. I was just slow to open the container... Thanks Chery! Jon
10 april 2026
Gate was damaged
Gate was damaged, lots of scratches and gouges. Looks like a used product I was sold. Delivery wasn’t wrapped or protected, no hardware easement with the gate Was told someone from customer service was going to contact me. No one ever did.
8 april 2026
Svar från Chery Industrial
We sincerely apologize for the damaged gate with scratches and gouges, missing hardware, and the lack of follow‑up you experienced.
This is far from the standard we strive to provide.
Please contact our customer service team at your earliest convenience so we can assist you and resolve this properly.
We truly value your feedback and will do our best to make this right.
Installation instructions very poor
Installation instructions very poor. We were short bolts and nuts. Also missing some brackets and smaller nuts.
31 mars 2026
Svar från Chery Industrial
We are sorry to hear you had a frustrating experience with the installation instructions and missing hardware. We sincerely apologize for the inconvenience this has caused.
Please send an email to Parts@cheryindustrial.com with your order information and details about the missing bolts, nuts, and brackets. Our team will arrange the replacement parts for you as soon as possible.
Thank you for your patience and understanding.
The instructions were the bare minimum…
The instructions were the bare minimum and the parts and part numbers did not match them.
7 april 2026
Svar från Chery Industrial
We sincerely apologize for the frustration caused by our unclear instructions and mismatched parts & part numbers. This is absolutely not the experience we want you to have. We take full responsibility and will immediately improve our instruction manuals and parts labeling to prevent this from happening again. Thank you for your honest feedback.
Took forever to ship
Took forever to ship. Then was shipped the wrong part. Asked to return and get the correct part. I was told to send pics and I would get a label to return the wrong part and they would ship the correct part. I sent the pics the next day. Still waiting on return label and for correct part to ship three days later. With no further response, despite trying to contact them. For a $144 part, this does not make me happy.
3 april 2026
Svar från Chery Industrial
We sincerely apologize for the long shipping delay, sending you the wrong part, and the unresponsive support you’ve experienced. This is completely unacceptable, and we take full responsibility. We will immediately send your return label and ship the correct part right away. We’re truly sorry for the frustration this has caused you.
Very good product works great refrigerator
Great refrigerators delivered on time and no damage very good service thank you Mildred
31 mars 2026
got what was advertised a advertised…
got what was advertised a advertised price in less days than i was initially told, will definitely be purchasing from these guys again!
6 april 2026
Incomplete ordering process
I ordered a couple parts, paid for them thru the link/app provided in email, no problem there. however a month after no delivery , I called and found out that the order was placed on hold ? or not completed. the guy ( Steve ) who I had talked to had left the company without completing the order. The girl who I talked to ( Lin ) ? completed the order but her English is lacking and difficult to understand. The part did ship quickly after that. Received it about 1 week. I did receive a useless email stating a update on shipping that contained no info ? The parts that I got worked fine though. The plow part that I had to replaced is cheap China steel and had easily tore when I had a hard hit on immovable object that I hit with plow, My fault.
3 april 2026
Svar från Chery Industrial
We sincerely apologize for the frustrating experience you had with your order. We’re very sorry about the delayed processing due to staff changes, the communication difficulties, and the unhelpful shipping update you received—this falls far short of our service standard, and we take full responsibility.
We’re glad the parts ultimately arrived quickly and functioned properly, and we appreciate your honesty regarding the plow part. Your feedback helps us improve our order management and team communication. Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.
I am at bit concerned..
I am at bit concerned... the one box was delivered and hour ago and it shows a dent in the box. We have not opened it yet, will let you know if there is damage to the contents.
3 april 2026
Svar från Chery Industrial
Thank you for letting us know about the dented box.
We’re sorry to hear the package arrived with damage and appreciate you checking the contents for us.
Please feel free to reach out anytime if the items inside are affected — we’ll be happy to assist you right away.
Great product for a good price
23 mars 2026
Great product
Great product! The canopy is in place and just what we need. The delivery was fast, instructions good and everything we needed to get it installed.
20 mars 2026
Got a GREAT DEAL on a shipping container cover!
Got a GREAT DEAL on a shipping container cover that is super quality material! Chery Industrial had EXCELLENT Communication! David was always there for me and even helped me change delivery addresses so I could handle large delivery easier! I'm looking forward to working with them again soon!
27 mars 2026
good customer service
19 mars 2026
Poorly positioned loads
Both shipments had the units positioned on the trailers such that the fork pockets were inaccessible (facing the truck cab) and one truck had a car positioned directly behind it. The units were also not placed on dunnage, so we couldn’t access them from the side. I told the logistics person how to load them prior to shipping and no instructions were followed.
24 mars 2026
Svar från Chery Industrial
We sincerely apologize for the major loading issues with both shipments.
We’re very sorry our team failed to follow your clear loading instructions, leaving fork pockets inaccessible and making the units extremely difficult to unload. This is completely unacceptable and falls well short of our standards.
We’ve shared your feedback directly with our logistics and shipping teams to ensure this never happens again.
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