Pleased with all areas. Juan the fellow at the yard in North Highland was very helpful doing a great job of showing me inventory and explaining details of the different units. Pricing , shipping and i... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I paid $200 extra for foam protection, a good deal of which was ripped off during transport as it was not protected on an open trailer. This foam should have been wrapped in plastic to keep it from te... Se mer
Företaget har svarat
I asked for order to be canceled and the delivery company has tried to deliver it twice. We had to refuse load twice. I called cherry office and they said they would notify the delivery company to ret... Se mer
Företaget har svarat
Upfront pricing and no surprises. Delivery was on time and well done. Quality is unit is fantastic and very happy with the experience and purchase.
Företagsinformation
Skrivet av företaget
Chery Industrial stands as your premier partner for robust industrial and commercial solutions, offering an extensive range of products designed for unmatched durability and performance. Our comprehensive portfolio includes heavy-duty container shelters and versatile storage shelters, secure shipping containers, reliable gates and fences, ergonomic workbenches, innovative modular homes, and a wide selection of essential industrial equipment. We are unwavering in our commitment to providing top-tier, high-quality products that meet the rigorous demands of any worksite, ensuring long-lasting value and operational excellence. What truly sets Chery Industrial apart is our fully integrated service infrastructure, designed to provide a seamless and reliable experience from purchase to delivery. Understanding that time is a critical asset, we operate a strategic network of six warehouses across the United States. This ensures your equipment is dispatched from the closest possible location, guaranteeing fast and efficient delivery to minimize downtime and keep your projects on schedule. Our logistics prowess is further enhanced by a dedicated, US-based professional logistics team that expertly manages the entire transportation process. This team works in concert with our knowledgeable customer service specialists, who are always ready to provide expert guidance and answer any questions you may have. At Chery Industrial, we are dedicated to offering not only competitively priced products but also a comprehensive, end-to-end solution. We combine superior products with outstanding, specialized support in customer service, transportation, and logistics, making us the trusted choice for businesses that demand quality and efficiency.
OUR PROMISE TO YOU
Skrivet av företaget
- Your satisfication is our #1 goal.
- Even though we strive to provide the best service possible, there may occasionally be imperfections. If you experience any issues, please contact us at your earliest convenience. Our team will be happy to assist and make things right.
Kontaktuppgifter
65 Commercial Ave, Garden City, 11530, NY, USA
- 888-589-8148
- Service@cheryindustrial.com
- cheryindustrial.com
Holiday Sales
4,0
Bra
221 omdömen
Har besvarat 45 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Upfront pricing and no surprises
Upfront pricing and no surprises. Delivery was on time and well done. Quality is unit is fantastic and very happy with the experience and purchase.
28 april 2026
Trencher arrived as described
Trencher arrived as described. Price was amazing. Highly recommend Chery Industrial!
5 maj 2026
It is NOT 5 to 7 business day for…
It is NOT 5 to 7 business day for delivery its closer to 30 days. Also if there is a holiday they close the whole week not just that day. So Add that to your 30 days one week for every 1 day of holiday. Im Mexican and I NEVER heard of a company take a week off for 5 de Mayo. WTH! 🤦🏽♂️
24 april 2026
Omdöme utan inbjudan
Svar från Chery Industrial
I’m deeply sorry for the extremely long delivery time and the frustration caused by the extended holiday delays. I completely understand why you’re upset about the delivery taking longer than expected. Your order has just been shipped out. Really appreciate your patience and understanding and apologize to you again.
I asked for order to be canceled and…
I asked for order to be canceled and the delivery company has tried to deliver it twice. We had to refuse load twice. I called cherry office and they said they would notify the delivery company to return it weeks ago but that hasn’t happened. Billy
24 april 2026
Svar från Chery Industrial
We are truly sorry for the terrible delivery experience and all the hassle this has caused you.
We normally resolve order issues within 1–2 business days. Unfortunately, your order was already in transit when you requested cancellation, which made the return arrangement more complicated.
We have followed up with our office to handle this matter, and we are sincerely sorry for the poor follow-up and the great inconvenience this has brought you.
Delivered with care.
22 april 2026
I paid $200 extra for foam protection
I paid $200 extra for foam protection, a good deal of which was ripped off during transport as it was not protected on an open trailer. This foam should have been wrapped in plastic to keep it from tearing off , or at least, required the hotshot driver to cover it with a tarp.
28 april 2026
Svar från Chery Industrial
I’m truly sorry to hear the foam protection was badly ripped during transit, and I completely understand your frustration.
This is absolutely not the experience we want you to have. We totally agree with you: the foam should have been wrapped in plastic or covered with a tarp by the driver to avoid tearing. We will seriously follow up with the logistics team and the shipping driver to fix this issue for future orders.
Please accept our sincere apology for the inconvenience and disappointment caused.
Hoses are crap and it hits my quick…
Hoses are crap and it hits my quick coupler on bobcat t190
27 april 2026
Svar från Chery Industrial
I’m sorry to hear you’re having issues with the hoses hitting your Bobcat T190 quick coupler. Could you share more details so we can help resolve this for you?
Pleased with all areas
Pleased with all areas. Juan the fellow at the yard in North Highland was very helpful doing a great job of showing me inventory and explaining details of the different units. Pricing , shipping and info very timely. Fits our need perfectly would recommend others consider these units.
27 april 2026
Chipper is a great machine but had I…
Chipper is a great machine but had I known it would be such a hassle to receive replacement parts for it I never would have purchased it
17 april 2026
Svar från Chery Industrial
We apologize for the trouble with replacement parts. We’re working to improve this process, and we’d be happy to help you get the parts you need quickly.
chery is easy to work with.
24 april 2026
Staff was incredibly helpful and…
Staff was incredibly helpful and answered all our questions. Have many Chery products and none of them have ever let us down!
24 april 2026
Not a good experience
Not a good experience, and not good at communication
30 april 2026
Omdöme utan inbjudan
Svar från Chery Industrial
I’m sorry for the bad experience you’ve had. Please let me know the details of what went wrong, and I’ll resolve this for you immediately. We are committed to improving our after-sales service, and we take your feedback seriously.
Drove 2 hrs to Maryland location and…
Drove 2 hrs to Maryland location and waited 1 hr in parking lot to load up order.
23 april 2026
Svar från Chery Industrial
We’re very sorry to hear about the long wait time you experienced at Maryland location. This is not the level of service we aim to provide, and we apologize for the inconvenience of your 2-hour drive followed by an additional hour of waiting. We’re reviewing our processes to improve our pickup experience for all customers, and we’ll be in touch directly to make this right.
Quality Control
Quality Control - The unit was dirty inside with spiders and webs. The door handle is rusty and the door has no sweep or seal to keep weather or bugs and ants out. Plumbing on side is open no caps to keep out bugs and critters till its plumbed. The Window does not come with the pull down screen this is an additional $130.00 and if you don't get, you can't open window without bugs coming in. The Unit is expensive and should have been cleaned, have a sealed door, caps for all plumbing on side and come with the pull down screen for the window. Delivery 4/18/2026
18 april 2026
Svar från Chery Industrial
We’re very sorry for the quality issues you’ve experienced with your unit. Your feedback on cleanliness, seals, plumbing caps, and the missing window screen is being taken seriously, and we’re already reviewing our processes to improve.
Customer service was great
22 april 2026
Outdoor restroom exceeded my…
Outdoor restroom exceeded my expectations. Details and craftsmanship excellent. My only nitpick is the door has no weather striping seal, door chain stopper, or adjustable door closer. Other than that 5 stars.
21 april 2026
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