Cheerdots Omdömen 

Svar från Cheerdots

17 juli 2026

We’re very sorry to hear about your experience. We understand that the repeated delivery delays, followed by problems with the product after you finally received it, have been extremely frustrating and disappointing.

The issues you described with the volume controls, scrolling, and touchpad are not the experience we want our customers to have. We would like to review your case and determine what went wrong.

Please contact our crowdfunding support team at [cheertok@hotmail.com](mailto:cheertok@hotmail.com) with your backer or order number, the devices and operating systems you tested, and, if possible, a short video showing the issues. Our team will investigate and follow up with an appropriate solution.

We sincerely apologize again for the inconvenience and frustration this has caused.

Svar från Cheerdots

17 juli 2026

We’re sorry that CheerPlay has left you with this impression, especially after the extended delivery delays.

We would, however, like to clarify that CheerPlay combines two different types of interaction: functional controls for connected devices, and tactile fidget elements designed primarily to provide mechanical feedback. Some of the pressable, rotatable, or sliding elements are intentionally non-electronic and are not intended to trigger device functions.

That said, the advertised control functions—such as scrolling, touchpad control, and media controls—should work properly on supported devices. If these functions are not working as expected, please contact our crowdfunding support team at [cheertok@hotmail.com](mailto:cheertok@hotmail.com) with your backer number, device and operating-system details, and, if possible, a short video of the issue. We will review the case and provide further assistance.

Svar från Cheerdots

17 juli 2026

We understand your frustration. You backed the campaign in October 2025, have experienced repeated delays and long gaps in communication, and still have not received your reward or a clear shipping update. We’re sorry—this is not the experience we should have provided.

We also acknowledge that the distinction between the electronic controls and the tactile fidget elements should have been communicated more clearly during the campaign.

Please contact our crowdfunding support team at [cheertok@hotmail.com](mailto:cheertok@hotmail.com) with your backer number and the email address used for your pledge. We will check the specific status of your shipment and provide a direct update on your case.

Svar från Cheerdots

2 juli 2026

Hi,

We're truly sorry that we've let you down, and we completely understand why you feel this way.

The delay has been much longer than anyone expected, and we recognize that our communication hasn't always met the standard our backers deserve. We sincerely apologize for the frustration and uncertainty this has caused.

We've recently shared a detailed Kickstarter update outlining our remaining fulfillment plan. The remaining orders are currently being shipped in two final batches over the next several days. As each batch reaches our fulfillment partner, tracking numbers will be sent out as soon as they're generated and activated. Please note that carrier tracking may take 24–48 hours to become active after the label is created.

Our goal is to complete shipment of all remaining eligible orders within July. If an order requires additional verification, such as an address update or other shipping information, we'll contact the backer directly.

We understand that trust can't be rebuilt with words alone. The only way forward is to continue shipping orders and sharing clear, transparent progress as fulfillment continues. That's exactly what we're committed to doing.

Thank you for your patience, and for holding us accountable. We truly appreciate your support, and we're working hard to get every remaining order delivered as quickly as possible.

— The CheerDots Team

Svar från Cheerdots

26 juni 2026

Hi,

We’re very sorry for the lack of communication and the frustration this has caused.

We’d like to look into your refund request again as a priority, but we’re unable to identify the case from this review alone. Could you please share the email address used for your order, your order/backer number, or resend your previous refund request to us?

Once we find your case, we will review the history and get back to you with a clear update.

Thank you.

Svar från Cheerdots

12 juni 2026

Hi Stefan,

We are truly sorry that your earlier message was not followed up in time. We understand how frustrating this must have been, especially when you were trying to set up your CheerTok with Samsung DeX.

We have now reached out to you directly so we can help troubleshoot the air mouse function, shortcut setup, and pointer size issue step by step.

Thank you for bringing this to our attention, and again, we apologize for the delayed response.

Best regards,
Cheerdots Support

Svar från Cheerdots

22 maj 2026

Dear backer,

You are right to be frustrated, and we are sincerely sorry for the long delay. Our previous updates created shipping expectations that were not fully met, and we take responsibility for the confusion and loss of trust this caused.

To clarify the current fulfillment status: CheerPlay pledges without the metal upgrade have already been shipped or handed over to fulfillment, although tracking emails or backend updates may not have appeared for every backer yet. Pledges with the metal upgrade are in a later fulfillment batch because the metal components require additional assembly and quality checks before shipment.

We understand that this does not change the fact that the delay has already been far too long. We will also review our internal communication process and confirm each fulfillment milestone more carefully before sharing timelines publicly, so we can avoid creating expectations that we cannot fully meet.

Again, we are sorry for the delay and the loss of trust this has caused. Thank you for backing CheerPlay.

Svar från Cheerdots

22 maj 2026

Dear backer,

You are right to be upset. Earlier shipping timelines were shared, but the actual fulfillment progress did not meet those expectations. We are sincerely sorry for the long delay and for the lack of clear communication during this period.

To clarify: CheerPlay pledges without the metal upgrade have already been shipped or handed over to fulfillment, although tracking emails or backend updates may not have appeared for every backer yet. Pledges with the metal upgrade are in a later batch because the metal components require additional assembly and quality checks before shipment.

We acknowledge that our communication should not have become unclear while backers were still waiting. We will review our internal communication process and confirm fulfillment milestones more carefully before sharing timelines publicly.

Again, we are sorry for the delay, the lack of updates, and the loss of trust this has caused. Thank you for backing CheerPlay.

Svar från Cheerdots

22 maj 2026

Dear customer,

We are sorry that your return/refund request has not received a clear response. That is not the level of support we should provide.

Based on the information available in this review, we have not been able to identify the related email thread or order record. To avoid discussing personal order details publicly, please resend your request through our official support channel with your order number and the email address used for the purchase. Our team will review the return/refund request according to the applicable order status and return policy.

Again, we apologize for the delayed communication and the inconvenience this has caused.

Svar från Cheerdots

22 maj 2026

Liebe Kundin, lieber Kunde,

es tut uns sehr leid, dass Sie so lange auf Ihre Lieferung warten mussten und dass frühere Zusagen nicht wie erwartet eingehalten wurden. Wir verstehen, dass dies zu grosser Enttäuschung und einem Vertrauensverlust geführt hat.

Wir möchten klarstellen, dass sich einige Lieferungen bereits im Versand oder in der Abwicklung befinden, während bestimmte Bestellungen aufgrund zusätzlicher Komponenten, Montage- oder Qualitätsprüfungen länger dauern können. Das ändert jedoch nichts daran, dass die Wartezeit zu lang war und unsere Kommunikation klarer und verlässlicher hätte sein müssen.

Wir werden unsere internen Abläufe und die Kommunikation zu Lieferterminen sorgfältiger prüfen, bevor wir weitere Zeitpläne öffentlich nennen. So möchten wir vermeiden, Erwartungen zu schaffen, die wir nicht vollständig erfüllen können.

Nochmals entschuldigen wir uns aufrichtig für die Verzögerung, die unzureichende Kommunikation und den dadurch entstandenen Vertrauensverlust.

Svar från Cheerdots

Uppdaterad 9 juni 2026

Hi Hafiz,

We’re sorry to hear that your package was returned and that the delivery process was frustrating.

After checking the case, the package appears to have been returned because the required EZWay customs clearance / recipient verification was not completed in time. This customs step is required before local delivery can proceed.

We have contacted you by email and would be happy to continue assisting with the next steps, including checking whether reshipment is possible once the verification status and delivery details are confirmed.

Best regards,
Cheerdots Support Team

Svar från Cheerdots

22 maj 2026

Dear backer,

You are right to be angry about the delay and the lack of clear communication. The CheerPlay campaign is significantly behind the timeline we shared earlier, and our previous updates created expectations that were not met. We sincerely apologize for that and take responsibility for the loss of trust this has caused.

The project has not been abandoned. Some pledges have already been shipped or handed over to fulfillment, while pledges involving the metal upgrade are in a later batch because the metal components require additional assembly and quality checks before shipment. We understand that this does not change the fact that the delay has been far too long.

We also acknowledge that our communication should have been more consistent and more precise while backers were waiting. We will review our internal process and confirm fulfillment milestones more carefully before sharing timelines publicly, so we do not create expectations that we cannot fully meet.

Again, we are sorry for the delay, the missed expectations, and the poor communication. Thank you for backing CheerPlay.

Svar från Cheerdots

22 maj 2026

Dear backer,

You are right to be angry about the delay and the lack of clear communication. The CheerPlay campaign is significantly behind the timeline we shared earlier, and our previous updates created expectations that were not met. We sincerely apologize for that and take responsibility for the loss of trust this has caused.

The project has not been abandoned. Some pledges have already been shipped or handed over to fulfillment, while pledges involving the metal upgrade are in a later batch because the metal components require additional assembly and quality checks before shipment. We understand that this does not change the fact that the delay has been far too long.

We also acknowledge that our communication should have been more consistent and more precise while backers were waiting. We will review our internal process and confirm fulfillment milestones more carefully before sharing timelines publicly, so we do not create expectations that we cannot fully meet.

Again, we are sorry for the delay, the missed expectations, and the poor communication. Thank you for backing CheerPlay.

Svar från Cheerdots

22 maj 2026

Dear backer,

You are right to be angry about the delay and the lack of clear communication. The CheerPlay campaign is significantly behind the timeline we shared earlier, and our previous updates created expectations that were not met. We sincerely apologize for that and take responsibility for the loss of trust this has caused.

The project has not been abandoned. Some pledges have already been shipped or handed over to fulfillment, while pledges involving the metal upgrade are in a later batch because the metal components require additional assembly and quality checks before shipment. We understand that this does not change the fact that the delay has been far too long.

We also acknowledge that our communication should have been more consistent and more precise while backers were waiting. We will review our internal process and confirm fulfillment milestones more carefully before sharing timelines publicly, so we do not create expectations that we cannot fully meet.

Again, we are sorry for the delay, the missed expectations, and the poor communication. Thank you for backing CheerPlay.