Chas Newens Marine Omdömen 

73
TrustScore 4.5 av 5

4,3

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

This is my first experience of dealing with Chas Newens Marine and it won’t be my last. I needed a part for my outboard and a part that was not easy to source. I contacted Chas Newens Marine as... Se mer

Betygsatt 5 av 5 stjärnor

I chanced on Chas Newens when trying to find a replacement for the failed bow roller on my boat, which I keep in the Outer Hebrides. They took enormous trouble to find the right component that would s... Se mer

Betygsatt 5 av 5 stjärnor

Excellent service. I recently bought a boat toilet from Chas Newens as they were the only people to stock the one I wanted. Toilets are heavy and fragile, one I bought from a different online suppli... Se mer

Betygsatt 1 av 5 stjärnor

Ordered 4 fenders on 11 May 23 which were stated as being in stock now 2nd June 23 still nothing sent or received. Looking on the online ordering system it seems they invite you to buy and pay for goo... Se mer

Företaget har svarat

Företagsinformation

  1. Leverantör av båttillbehör

Informationen kommer från olika externa källor

Chas Newens Marine - specialist Boat Hire on the Thames. Zodiac RIBs, Outboard Sales and Service. Also RYA Training, Boat Trailers, Brokerage.


Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

73 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 42 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,3

Alla omdömen

(73)

45 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Poor communication. No delivery.

Unfortunately, I have had a bad experience with this company. They took my money, promised delivery within a certain timeframe. 10 days later, I still haven’t received delivery. I have tried to communicate with them but they keep sending me through to an emailing system rather than telephone - then they don’t respond to their emails. Be aware that they do not offer a telephone service. I’m now worried about the legitimacy of this company. To wait 10 days for parts that were understood have been delivered within three days - and then refuse to communicate with a customer - is not acceptable.

17 mars 2026
Omdöme utan inbjudan
Logotyp för Chas Newens Marine

Svar från Chas Newens Marine

Hello James. We have now processed a full refund for your order. To clarify for other customers: you purchased a Lewmar part clearly marked as 'Back Order Only.' No 3-day delivery was promised; the site explicitly states lead times vary. Regarding communication, we received one enquiry from you on Saturday afternoon (March 14th) and have responded to your follow-up today (Thursday). We are a long-standing business and, as evidenced by your immediate refund, we do not 'take money' without providing service or a return. We wish you the best with your boat repairs.

Betygsatt 5 av 5 stjärnor

Buying from CN is an enjoyable…

Buying from CN is an enjoyable experience. The speed of delivery was outstanding and price reasonable.
I will use them again

3 mars 2026
Omdöme utan inbjudan
Logotyp för Chas Newens Marine

Svar från Chas Newens Marine

We really appreciate you taking the time to share this! It’s fantastic to hear that your experience with CN was a smooth one. Fast delivery and reasonable prices are our bread and butter, so we’re happy you noticed! See you again next time.

Betygsatt 5 av 5 stjärnor

Excellent service as always

Excellent service as always, ordered a shaft seal and it arrived the next day! Delivered to Bonnie Scotland
Stunning result

11 mars 2026
Omdöme utan inbjudan
Logotyp för Chas Newens Marine

Svar från Chas Newens Marine

Thankyou for acknowledging our service. We always try to get parts out fast but this was very fast and we appreciate your lovely comments

Betygsatt 5 av 5 stjärnor

No nonsense buying from Chas Newens Marine

This was a great purchase from Chas Newens Marine. It was easy to make the transaction online, the item arrived quickly and was well packaged and exactly as described. I would wholly recommend this company and won’t hesitate in buying from them again.

9 februari 2026
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Gorilla Extreme tape

I haven't tested the tape in wet weather yet so I don't know how effective it is. Took a long time to get delivered.

21 februari 2026
Omdöme utan inbjudan
Logotyp för Chas Newens Marine

Svar från Chas Newens Marine

Dear Peter, We are sorry to have only received a 3 star review from you based purely on delivery time. Your order was received after our cut-off time on the afternoon of the 9th, it was processed on the 10th, our new stock delivery came in late on the 12th and it was despatched on the 13th. Unfortunately our couriers will not guarantee Saturday deliveries. Considering the low carriage charge, and the fact that you did not note on the order that the goods were required urgently, or contact us about the order in the interim, we are surprised by your disappointment. Nevertheless, we hope you like the product, and should you re-order, if you need something urgently do ring or email us first to check how quickly we can get it to you, or put a note on the order, or select premium delivery at check-out and we will do our best to get it to you next day, or advise you otherwise. Kind regards Sales Team

Betygsatt 5 av 5 stjärnor

Amazing pocket size rigging tool handy…

Amazing pocket size rigging tool handy to keep with me in case I need it for rope jobs on my land or on the boat. Price from chas newens marine was a few £’s cheaper than anywhere else, delivery was very quick and staff were lovely. Would definitely use them again and fully recommend.

20 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent customer service

Excellent customer service, plus helpful advice along the way regarding the product I was purchasing, made the whole experience of dealing with Chas Newens Marine a pleasure. More than happy to recommend their services to other boatowners in the future - thank you

23 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Brilliant company to deal with

Well, what can I say? Fantastic priced item with the best customer service when I had a delivery query. Brilliant company to deal with in every aspect. Thank you.

19 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Super After-Sales Service.

Tried submitting this review but don’t think it went through. Don’t want to miss reviewing excellent after sales service. Having purchased a folding ladder for my camper from Chas Newens Marine, I noticed no brackets for hook attachments. Phoned the company and spoke to Jakki. She contacted supplier and found out not only were brackets not supposed to be included but found out advertised items were discontinued. She sourced replacement items and ordered them for me. Gave me a little discount and free postage for my trouble. Super After Sales Service.

12 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I had a fantastic experience with Chas…

I had a fantastic experience with Chas Newens Marine in Putney. I initially called to ask about delivery costs for a launching trolley, and the level of customer service that followed was genuinely above and beyond.

The manager took the time to call me back and talk through options, including suggesting collection from their site. She then went out of her way to find an even more convenient solution that significantly reduced our travel time. She made sure the arrangement worked for us, helped us load the trolley when we arrived, and even checked in by message the next day to make sure we’d got home safely.

It’s rare to find such thoughtful, proactive, and genuinely caring customer service. I wouldn’t hesitate to recommend Chas Newens Marine to anyone — a brilliant example of putting customers first.

11 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Best Price on Web

Best Price on Web, used this kit before - Neoprene if you are looking for UV resistance & not clearing oily water. It will last 3 times longer than Nitrile.

Chas Newens delivery was very quick!

10 januari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

brass bell

bought a brass bell from Chas and the service was great, quick delivery, and item is superb all at a good price, Many thanks Mark

26 januari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great service and communication

I was in urgent need of some anodes and Chas Newens pulled out all the stops to expedite the order - the speedy delivery exceeded the estimate by several days. A lot of marine stores talk the talk but they certainly walk the walk! Highly recommended.

19 januari 2026
Omdöme utan inbjudan

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