Charlotte's Web Jewellery Omdömen 

62
•
TrustScore 4.5 av 5

4,7

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Quality items always received from CW. The customer service I have received has always been spot on. Thank you JT

Betygsatt 5 av 5 stjärnor

What a fantastic company! A breath of fresh air! Their customer service, product quality, communication, attention to detail and care is first class. I have never known a company with such passion... Se mer

Betygsatt 5 av 5 stjärnor

I purchased the palm tree necklace for my daughter’s birthday she absolutely loved it & has not taken it off since. I would totally recommend Charlottes Web for great jewellery & top service. I love a... Se mer

Betygsatt 5 av 5 stjärnor

Written by Susan Gray. Like a fly I have been drawn into Charlotte’s Web web of jewels. I have purchased several pieces of jewellery from Charlottes Web. All pieces are hand crafted, intricate and... Se mer

Företagsinformation

  1. Smyckesbutik

Skrivet av företaget

To create everyday pieces that last a lifetime. We are not fast fashion. Far from it. We focus on heirloom pieces that you will want to wear forever. Charlotte’s Web jewellery, inspired by Hindu and Buddhist spiritual practices, provides holistic benefits to the men and women who wear it. With spinning jewellery to soothe the stresses of modern life and Chakra pieces to balance body energy centres. Your well-being is our mission. Creating sustainable, empowering, heirloom jewellery is our ultimate goal.


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

62 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,7

Alla omdömen

(62)

5 omdömen under de senaste 12 månaderna

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Betygsatt 1 av 5 stjärnor

Poor quality and terrible customer service

I ordered a customised Rajalita spinning ring via Not On The Highstreet. When it arrived I was completely disappointed. First of all because of the quality. The ring is so thin it feels tinny and fragile, I’m sure the spinning band could be pulled off entirely however I’m afraid to try incase I break it. Their photos are misleading, the gems are so much smaller than the photos. Then there’s the sizing. They warn on their product information guff that their spinning rings can be wider than normal, I took this into account when ordering the size. I decided to order my usual size on the basis I usually prefer to wear my rings very snug, so I assumed a slightly wider ring would be fine in my usual size. It arrived and glided right off my finger with no resistance at all. It did not fit my thumb, sliding right off. I contacted Charlottes Webb believing there to have been an error with the sizing, however they completed denied there could have been an error and the ring was definitely accurately sized. This was shocking. It just couldn’t have been true. They offered a size alteration service, for which I would have to pay. Again, shocking. I am now stuck with a horrible, unwearable ring. I have noticed on Not On The Highstreet these rings are one of the only products where you can not leave a review or read anyone else’s review of the ring. Which makes sense given my experience. Please avoid this company and there badly made rings.

25 mars 2021
Omdöme utan inbjudan
Logotyp för Charlotte's Web Jewellery

Svar från Charlotte's Web Jewellery

We received an email via Not On The Highstreet expressing concern that the ring was sized incorrectly. There was no mention at all about being disappointed about the quality of your ring. We quality check and check the sizes of all jewellery before it is sent out and this ring did measure correctly. After receiving this review we have tried to contact you via Not On The Highstreet to try to resolve this for you and have had no response. Not On The Highstreet send out review requests for all products via email. If there are no reviews on the product it is because none have been written.
All of our jewellery is hand made using 925 sterling silver and real gemstones. The stone sizes are listed in the product description so you can see the size they are. All photographs are taken using the actual product that we sell and we strive to show products in as many ways as we can to show accurate sizes and quality. We do recommend all customers purchase our ring sizer gauge to ensure the correct size.
We can only apologise that you feel let down by our product and service. Please get in touch so we can try to resolve this.

Kind regards
Charlotte's Web

Betygsatt 4 av 5 stjärnor

Good in the end

I ordered a custom ring that was delivered too big. After some back and forth with customer service and a few weeks' wait, eventually I got the stones put into a different size ring, which now fits great. Happy overall.

6 mars 2021
Omdöme utan inbjudan
Logotyp för Charlotte's Web Jewellery

Svar från Charlotte's Web Jewellery

Thank you so much for your feedback. I am delighted to hear that the ring fits perfectly now. It was a pleasure dealing with you and I am glad we found the right size.

Kind regards,
Charlotte's Web Team

Betygsatt 5 av 5 stjärnor

Very happy customer 😊

After thinking about buying a spinning ring for quite a while I decided to view different websites and Charlotte's Web Jewellery seemed to stand out.
I loved the Aura spinning ring straight away. I was quite confused regarding my actual ring size with it being a wider ring so emailed to ask for advise and had a swift response and very helpful. I was reassured also with reading the reviews from many previous customers that if it was the wrong size, an exchange is sorted promptly. Also seeing a lot of good reviews on the website helps with the online purchase.
The ring arrived today ( 2 days later) and wow, so pleased with it and packaged lovely.
It fits perfect and it is just gorgeous. I'm sure I will get lots of comments on this lovely piece of jewellery and will definitely be purchasing from here again. Big hints to my husband for the matching bangle for my Birthday

20 januari 2021
Omdöme utan inbjudan
Logotyp för Charlotte's Web Jewellery

Svar från Charlotte's Web Jewellery

Thank you Samantha, we understand how difficult it can be buying rings online, especially if you don't know you're size. We will do all we can to ensure a smooth process and get you the correct size. Hope you husband is listening to the hints!!

Betygsatt 5 av 5 stjärnor

Fantasic

Fantasic Ordered the Ibiza bliss ring it arrived within 48hrs and is absolutely beautiful and of really high quality

30 september 2020
Omdöme utan inbjudan
Logotyp för Charlotte's Web Jewellery

Svar från Charlotte's Web Jewellery

We are so happy to hear that you like your ring. We love it too.

Kind regards,
Charlotte's Web Team

Betygsatt 5 av 5 stjärnor

Just received the holi earrings

Just received the holi earrings. They’re beautiful. Lovely jewellery. Would definitely buy again. Fast delivery.

3 januari 2020
Omdöme utan inbjudan
Logotyp för Charlotte's Web Jewellery

Svar från Charlotte's Web Jewellery

Thank you for taking the time to leave us 5 star review! We're so pleased you're happy:)

Kind regards
Charlotte's Web Team

Betygsatt 5 av 5 stjärnor

great customer service!

I am from the Netherlands and I ordered the Secret garden bracelet and ring, but unfortunately the ring was too big. I returned it after I’d had an existing ring measured at a jeweller’s, so I knew exactly what size I needed. Now they’re sending me a new ring.

Email contact is always fast and extremely helpful and friendly!

15 augusti 2019
Omdöme utan inbjudan
Logotyp för Charlotte's Web Jewellery

Svar från Charlotte's Web Jewellery

Hi Saskia,
So happy that you have enjoyed your shopping experience with us, and that you are happy with your purchase. You have also been a pleasure to communicate with too. We do hope you'll visit us again in the future. Thanks again xx

Betygsatt 5 av 5 stjärnor

Just ordered my beautiful secret Garden…

Just ordered my beautiful secret Garden Ring when it arrived it was too big so I had to return it, the ring was back with me within 3 days what excellent customer service.
Thanks you Charlotte’s Web.

11 juli 2019
Omdöme utan inbjudan
Logotyp för Charlotte's Web Jewellery

Svar från Charlotte's Web Jewellery

We are delighted to hear that you were happy with the ring and our service. We always do our best to satisfy our customers.

Kind regards,
Charlotte's Web Team

Betygsatt 5 av 5 stjärnor

Such a fan of Charlotte’s Web Jewellery…

Such a fan of Charlotte’s Web Jewellery ❤️
I love the style that you can wear at any occasion, day or night. The quality is great and the attention to details is obvious.
My favorite piece is the spinning ring!

6 maj 2019
Omdöme utan inbjudan
Logotyp för Charlotte's Web Jewellery

Svar från Charlotte's Web Jewellery

So nice to hear your lovely 5 star review. We always make sure that our quality is outstanding.

Kind regards,
Charlotte's Web Team

Betygsatt 5 av 5 stjärnor

I love the spinning rings from…

I love the spinning rings from Charlotte's web and we are mine all the time. I recently bought a beautiful pair of chain and star earrings which I simply stunning! A very reliable company with impecable service. Bravo!

3 maj 2019
Omdöme utan inbjudan
Logotyp för Charlotte's Web Jewellery

Svar från Charlotte's Web Jewellery

That is so nice to hear. Thank you so much for your lovely review.

Kind regards,
Charlotte's Web Team

Betygsatt 5 av 5 stjärnor

LOVE Charlotte's Web jewellery

LOVE Charlotte's Web jewellery. It is so unique (I like to stand out from the crowd) and oozes quality. The attention to detail is amazing, even down to the lovely packaging. More please!

2 maj 2019
Omdöme utan inbjudan
Logotyp för Charlotte's Web Jewellery

Svar från Charlotte's Web Jewellery

Thank you for the positive feedback. We know how important is quality and attention to details.

Kind regards,
Charlotte's Web Team

Betygsatt 5 av 5 stjärnor

Stunning jewellery

Stunning jewellery just like the pictures and always get loads of compliments! So easy to order and delivery amazing. Love these pieces, timeless and beautiful. Highly recommend for either a present or treat for yourself. Love Charlottes Web thanks for making such gorgeous things makes me and my friends smile every time!

1 maj 2019
Omdöme utan inbjudan
Logotyp för Charlotte's Web Jewellery

Svar från Charlotte's Web Jewellery

Thank you for your review, we are over the moon to hear that you receive loads of compliments on your jewellery.

Kind regards,
Charlotte's Web Team

Betygsatt 5 av 5 stjärnor

Beautifully made, original jewellery with a real WOW factor.

I love Charlotte's Web. I have a number of pieces now from the collection. I think the quality is excellent, it's beautifully made, very original and extremely well priced for what it is. In particular I am obsessed with the spinning rings, and the ones with natural stones are real show stoppers. I 'suggested' my husband buy me a beautiful matching earring and necklace set for Christmas..with high quality turquoise stones grouped together in a circle. I have had so many compliments about them every time I go out. If you are looking for a gift or to treat yourself, Charlotte's Web jewellery is perfect!

1 maj 2019
Omdöme utan inbjudan
Logotyp för Charlotte's Web Jewellery

Svar från Charlotte's Web Jewellery

Thank you so much for this lovely and informative review!
We really appreciate you taking time out of your day to write such kind words.

Best wishes,
Charlotte's Web Team

Betygsatt 5 av 5 stjärnor

Definitely one of my favourite shop!!!

Definitely one of my favourite shop!!!
I absolutely love Charlotte's Web Jewellery and ever since I discovered the brand I keep adding new items to my personal collection :)))
I always get compliments when I wear my jewellery.
So far I have rings earrings and necklaces and I am currently saving for a one of the silver bangle.
Not to mention that the parcels always arrive quickly and that the customer service is spot on!

1 maj 2019
Omdöme utan inbjudan
Logotyp för Charlotte's Web Jewellery

Svar från Charlotte's Web Jewellery

Thank you very much for fantastic review!
We are honoured that you have such a wide collection of our jewellery - thank you so much for your loyal custom.

Kind regards,
Charlotte's Web Team

Betygsatt 5 av 5 stjärnor

Absolutely beautiful made silver…

Absolutely beautiful made silver jewellery. I have purchased a few times from Charlottes Web, earrings for my Mum and for myself, spinning ring for myself and spinning for my hubby. Everyone is happy. Great service, prompt delivery and very helpful with the ring sizing. Would most definitely recommend.

1 maj 2019
Omdöme utan inbjudan
Logotyp för Charlotte's Web Jewellery

Svar från Charlotte's Web Jewellery

We are so pleased to hear your lovely review. We are glad your family liked their jewellery.

Kind regards,
Charlotte's Web Team

Betygsatt 5 av 5 stjärnor

Love love love my necklace so much so…

Love love love my necklace so much so that I bought 2 more for friends presents.

Thavkyou for all your help at your recent pop up when I was being indecisive!

1 maj 2019
Omdöme utan inbjudan
Logotyp för Charlotte's Web Jewellery

Svar från Charlotte's Web Jewellery

Thank you for the positive feedback. We are always happy to help.

Kind regards,
Charlotte's Web Team

Betygsatt 5 av 5 stjärnor

My girlfriend loves Charlottes Webs'…

My girlfriend loves Charlottes Webs' Spinning Rings and I always like to get her a gift every now and then so is the perfect store for me. I find their service exceptional and have never had any problems with deliveries or my orders thus far. Keep up the good work!

1 maj 2019
Omdöme utan inbjudan
Logotyp för Charlotte's Web Jewellery

Svar från Charlotte's Web Jewellery

Dear Tom,
Thank you very much! Really kind of you to take the time to review us.

Kind regards,
Charlotte's Web Team

Betygsatt 5 av 5 stjärnor

Fantastic!

Fantastic Customer service, quick delivery and my Mam loved the necklace. Very happy! :-)

8 april 2019
Omdöme utan inbjudan
Logotyp för Charlotte's Web Jewellery

Svar från Charlotte's Web Jewellery

Hi there,

Thanks so much for taking the time to leave us your comments; we really appreciate it!

We're so pleased to hear that your mum loved her necklace :)

Best wishes,
The Charlotte's Web Team

Betygsatt 5 av 5 stjärnor

I absolutely love Charlotte's Web…

I absolutely love Charlotte's Web Jewellery!
The jewellery is so unique and ethically made in India which makes it really special. I bought a sapphire ring the other day as it's my birthstone and I love it, it's so delicate and fits with my other rings perfectly.
The ladies who run the company are also really lovely and happy to respond to any questions really quickly.

11 mars 2019
Omdöme utan inbjudan
Logotyp för Charlotte's Web Jewellery

Svar från Charlotte's Web Jewellery

We are so delighted to hear that. Thank you for taking the time to leave us your feedback.

Kind regards,
Charlotte's Web Team

Betygsatt 2 av 5 stjärnor

Check how rings are sized!!!

Ordered a bespoke spinner ring in a size measured by a jeweller. It took 8 weeks to arrive as it was handmade, which is understandable. When this arrived it didn't fit and was far too big. After numerous discussions with the staff it became apparent that the way the rings are sized here differs from that of a regular jeweller, which i feel should be mentioned on Etsy. They did agree to exchange this but it would take a number of weeks to get another one made. The turnaround time for this was totally unacceptable! There was no priority given even though it was clearly a mistake by Charlottes Web. I repeatedly had to chase and was told that they had no control over the time frame... i am actually out of pocket as i had to pay for the original to be returned. The ring is beautiful but due to the time taken and poor customer service i rate them a 2

18 februari 2019
Omdöme utan inbjudan
Logotyp för Charlotte's Web Jewellery

Svar från Charlotte's Web Jewellery

Hi Gary,

Thanks so much for taking the time to .leave us your thoughts and feedback on your recent order. We're very sorry to hear that you've had some issues with sizing and delivery.

We can completely understand that the wait to get your ring remade must have been very frustrating and we're very grateful for your patience during this time.

To explain the turnaround time, to get your replacement made; our customised rings are all meticulously handmade from scratch, by a small number of cottage industry craftsmen in Jaipur. As you can imagine, in the lead up to Christmas, at the time your replacement was arranged, we have an enormous amount of customised jewellery to get made.

Our craftsmen work extremely hard at this time of year, to get everything made in good time, to the absolute highest standard. It's also important to note that we don't use any large machinery or factories to mass produce these rings, so it does take time to get our rings beautifully made. We then need to wait for the latest orders all to be finished, checked, packaged and posted together; for several reasons, we cannot get individual rings posted from India so they're regularly posted as batches.

With all this in mind, we hope you can appreciate that we worked very hard to get your custom ring completely remade from scratch, free of charge at our busiest time of year, as quickly as we were able. We're pleased to hear that you're happy with the ring you've received and we're very glad that we were able to get this resolved for you.

If you have any questions, please don't hesitate to get in touch and thanks again for your feedback.

Best wishes,
The Charlotte's Web Team

Betygsatt 5 av 5 stjärnor

I've bought 2 beautiful items from here…

I've bought 2 beautiful items from here so far and now onto my third. Perfect gifts, excellent customer service and really high quality products. I would not be without my aura spinning ring. All my family members are now fans too!
Thank you!

25 april 2018
Omdöme utan inbjudan
Logotyp för Charlotte's Web Jewellery

Svar från Charlotte's Web Jewellery

Hi Collene,

Thanks so much for taking the time to leave us your lovely feedback; it's really appreciated! So pleased to hear that you're happy with your Aura Magic Spinning ring :)

Very best wishes,
Erin, Charlotte's Web

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