Do not buy, purchased a bag only used a hand full of times, bag is now 3 months old and the handles have started to peel. Have been in touch with customer service with photos of the handle... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I purchased a Kora Metallic-Accent Moon Bag, an Agatha Chain-Strap Shoulder Bag, and a pair of slingback kitten heels from Charles & Keith. I had a great experience with the products overall. The par... Se mer
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First time ordering items from Charles & Keith. My order was good looked just how it was advertised, but My order took far too long to arrive, 12 days in total, then there was issues from the courier... Se mer
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Amazing bag Looks great and fits everything including the laptop Purchase arrived safely and was packed nicely. Delivery was fast
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Företagsinformation
Skrivet av företaget
Discover the latest trends in women's shoes, handbags & accessories at Charles & Keith online.
Kontaktuppgifter
Storbritannien
- charleskeith.co.uk
3,3
Medel
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good overall
Happy with items and packaging. Prompt response from their customer service. The only feedback is that I’d prefer if all items were in one package as each were sent separately
11 maj 2026
Svar från CHARLES & KEITH
Dear Valued Customer,
We're delighted to hear that you were happy with your items, packaging, and the support provided by our Customer Service team.
We also appreciate your feedback regarding the separate shipments. Depending on item availability and warehouse fulfillment processes, items within the same order may occasionally be dispatched separately to help ensure they reach customers as soon as possible. That said, we understand the convenience of receiving everything in a single package and will be sure to share your feedback with the relevant team for consideration.
Thank you for taking the time to share your experience, and we hope to serve you again soon.
Best Regards,
CHARLES & KEITH Customer Service Team
“I’m really impressed with this Charles…
“I’m really impressed with this Charles & Keith bag tote bag .The material feels premium, the stitching is neat, and the overall design is classy and modern. It’s lightweight yet spacious enough to carry all my essentials. I’ve received so many compliments already. Definitely worth the purchase!”
14 maj 2026
Svar från CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Fantastic bag
Fantastic bag, have had this now for over 6 months and having used it every day for work it has no signs of wear.
22 augusti 2025
Svar från CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Svar från CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
Svar från CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
I unfortunately can't put no stars
I unfortunately can't put no stars , their customer service is appalling, I purchased a £120 e voucher, it didn't deliver so I messaged customer service, gave all my details and screenshot of proof of payment and nothing but generic replies, never ever will I shop here again
25 maj 2026
Omdöme utan inbjudan
Svar från CHARLES & KEITH
Dear Valued Customer,
We're sorry to hear about your experience and understand how frustrating this must have been, especially after providing the requested information and proof of payment.
We sincerely apologize for the inconvenience caused. We've reviewed your feedback and are currently checking on the status of your order with the relevant team. We will continue to follow up internally and provide an update as soon as more information becomes available.
Thank you for bringing this to our attention, and we appreciate your patience while we investigate this further.
Best Regards,
CHARLES & KEITH Customer Service Team
Svar från CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
I purchased a pair of glasses from…
I purchased a pair of glasses from Charles & Keith which broke at the folding point after just three wears. Three. I was devastated as I genuinely loved them.
What followed was even more disappointing. Despite providing photos and raising a formal complaint, I was told the damage was caused by “external force” — which is simply not true. The glasses snapped at a structural joint under completely normal use.
I asked multiple times for the matter to be escalated to a manager, and this was never confirmed or actioned. The response I received was a copy-paste dismissal with zero accountability.
A product that fails after three uses is not fit for purpose. I am now pursuing a chargeback through my bank. I would urge anyone considering a purchase to be aware that if something goes wrong, do not expect Charles & Keith to stand behind their products.
24 maj 2026
Omdöme utan inbjudan
Svar från CHARLES & KEITH
Dear Valued Customer,
We're sorry to hear about your experience and understand how disappointing this situation has been, particularly as you genuinely enjoyed the product.
We appreciate you taking the time to share your feedback and regret that the outcome of the assessment did not meet your expectations. We also apologize if our communication left you feeling unheard or if there was any misunderstanding regarding your request for escalation.
Please be assured that product concerns are reviewed based on the information available at the time of assessment. However, we understand your concerns and have shared your feedback with the relevant team for further review.
We sincerely regret the frustration caused and appreciate the opportunity to learn from your experience.
Best Regards,
CHARLES & KEITH Customer Service Team
Svar från CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Very disappointing experience
Very disappointing experience.
I ordered a bag on 28/4 as a birthday gift for my wife, with delivery advertised as 2–5 days. After 11 days, it still had not arrived and missed the occasion completely.
The delay was only explained after I contacted customer service myself, and no real solution or compensation was offered. Poor communication and very frustrating overall.
9 maj 2026
Omdöme utan inbjudan
Svar från CHARLES & KEITH
Thank you for your review and feedback!
We sincerely apologize for the very disappointing experience you had with your order and our delivery service. We understand that you placed your order on 28/4 as a birthday gift for your wife, and we are deeply sorry that the bag did not arrive within the advertised 2 to 5 days, causing it to miss the occasion completely.
It is particularly regrettable that the delay was only explained after you took the initiative to contact our customer service, and we apologize that no suitable solution or compensation was offered at that time. We understand your frustration with the poor communication and the impact this had on such a special celebration.
Please reach out to us again with your order number so that our team can look into this for you and work towards a resolution.
Do reach out to us at customers@charleskeith.com for assistance if you require more help.
Have a wonderful day ahead!
Honestly one of the worst customer…
Honestly one of the worst customer service experiences I’ve had.
I placed my order almost a month ago and the parcel got misdelivered by Royal Mail. I know that part is not fully CHARLES & KEITH’s fault because the parcel was marked as delivered somewhere else and basically went missing. I even checked the address, nearby accommodations, post office, everything possible and still couldn’t find it.
What’s really frustrating is the way this whole thing has been handled after that.
I made complaints with both Royal Mail and CHARLES & KEITH almost 3 weeks ago and I still haven’t received any clear answer about what’s actually happening. No proper updates, barely any replies to emails, and every message is just “the investigation is ongoing” over and over again.
Meanwhile I bought the bag using 3 payments and now my next payment is about to go through for a product I never even received.
I’ve been the one constantly chasing updates, contacting Royal Mail myself, sending proof, confirming addresses, following up again and again, and honestly I’m exhausted at this point.
The parcel going missing may not entirely be your fault, but making a customer wait weeks without proper communication or clarity is definitely not okay.
Really disappointed because this was my first purchase with CHARLES & KEITH and it completely ruined the experience for me.
10 april 2026
Omdöme utan inbjudan
Svar från CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry to hear about your experience and understand how frustrating and exhausting this situation has been, especially with the prolonged investigation and lack of clarity throughout the process.
While the delivery issue was being reviewed with the courier, we understand that the overall experience and communication did not meet expectations, particularly for your first purchase with us. Please be assured that your case has been attended to by our team, and the refund process has already been arranged accordingly.
We sincerely apologise once again for the inconvenience caused and truly appreciate your patience throughout this process.
Best Regards,
CHARLES & KEITH Customer Service Team
All the best love all
25 maj 2025
Svar från CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
no flexibility
the quality seems OK and the designs are nice, but they lack flexibility. I asked for a partial reimbursement of the return costs (around 30€) and they refused.
1 maj 2026
Omdöme utan inbjudan
Svar från CHARLES & KEITH
Dear Valued Customer,
We appreciate you taking the time to share your feedback with us. We’re glad to hear you liked the design and quality of the item, though we’re sorry to learn that the return experience did not meet your expectations.
We understand your disappointment regarding the return shipping costs and the request for partial reimbursement. Your feedback has been shared with the relevant teams as we continue reviewing ways to improve the overall returns experience and provide better support for our customers.
We truly appreciate your feedback and understanding.
Best Regards,
CHARLES & KEITH Customer Service Team
Dubito che l’ordine arriverà …
Ho ordinato una borsa il 3 aprile, era un regalo per compleanno di 30 anni di un’amica raccogliendo i soldi di tutti (che è stato il 15 aprile e ovviamente la mia amica è rimasta senza regalo!) , sul sito diceva 5/6 giorni lavorativi, siamo al 26 aprile e non ci sono aggiornamenti, il loro customer service è inesistente e risponde per messaggi pre-compilati, comincio a pensare sia un AI, e il Tracking è fermo al 17 aprile. Temo proprio che questa borsa non arriverà mai e in qualche modo dovrò rimetterci i soldi di tutti per farle almeno un minimo regalo… esperienza peggiore mai avuta con gli acquisti online
3 april 2026
Omdöme utan inbjudan
Svar från CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry to hear about your experience, and we understand how disappointing this must be, especially as the order was meant to be a gift for a special occasion.
A delay beyond the communicated timeframe, along with the lack of clear tracking updates, is not the experience we aim to provide. We also understand how frustrating it is when the support received feels unhelpful or impersonal.
We are currently checking on your shipment with the courier and are awaiting their update. Our team will continue to keep you informed via email as soon as we have more information.
We truly appreciate your patience while we work to resolve this for you.
Best Regards,
CHARLES & KEITH Customer Service Team
As usual great quality!
14 juli 2025
Svar från CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
They Lost My Order
Ordered a handbag for my wife and we waited for two weeks only to be told that the package got lost. Now I have to wait 7-14 days for a refund and my one-time discount code is gone. Charles and Keith is a garbage business who treats their customers poorly!!
1 april 2026
Omdöme utan inbjudan
Svar från CHARLES & KEITH
Dear Valued Customer,
We’re very sorry to hear about your experience and understand your frustration. Please rest assured that we’re looking into this and will follow up with you via email as soon as possible. Thank you for your patience.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
I placed an order on the 29th and it's…
I placed an order on the 29th and it's no where to be found.
The tracking history says 'in transit'
I have contacted the team but there has been no response. Really frustrated with the situation!
29 november 2025
Svar från CHARLES & KEITH
Dear Valued Customer,
We’re really sorry to hear about your experience and understand how frustrating this must be.
We’re currently unable to locate any email correspondence from you, but we’d definitely like to look into this for you. Could you please reach out to us at customers@charleskeith.com with your order details so we can check on the status of your shipment and assist you further?
Thank you for your patience. We’ll do our best to help resolve this for you.
Best Regards,
CHARLES & KEITH Customer Service Team
Nice but not practical for me
Nice but not practical for me , I wish the bag had more structure .
2 juli 2025
Svar från CHARLES & KEITH
Dear Valued Customer,
Thank you for sharing your feedback with us. We’re glad to hear you liked the design, though we’re sorry to learn that the structure of the bag did not meet your expectations.
We appreciate your comments and will be sure to share them with our product team as we continue to improve our designs and functionality. Your feedback is valuable to us, and we thank you for taking the time to share your experience.
Best Regards,
CHARLES & KEITH Customer Service Team
Absolutely love these trainers
Absolutely love these trainers, so comfortable and unusual design.
6 november 2025
Svar från CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
I have nothing bad to say about C&K
I have nothing bad to say about C&K. i’ve ordered from the website at least 5 times. I bought shoes and bags for myself and other people and they were impressed by the quality so was I. I understand their late delivery was coming from Hong Kong because that’s where their main office is and I had no problems with that. Will order again and again!
11 april 2026
Omdöme utan inbjudan
Svar från CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Detta är Trustpilot
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Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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