Do not buy, purchased a bag only used a hand full of times, bag is now 3 months old and the handles have started to peel. Have been in touch with customer service with photos of the handle... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I purchased a Kora Metallic-Accent Moon Bag, an Agatha Chain-Strap Shoulder Bag, and a pair of slingback kitten heels from Charles & Keith. I had a great experience with the products overall. The par... Se mer
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First time ordering items from Charles & Keith. My order was good looked just how it was advertised, but My order took far too long to arrive, 12 days in total, then there was issues from the courier... Se mer
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Amazing bag Looks great and fits everything including the laptop Purchase arrived safely and was packed nicely. Delivery was fast
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Företagsinformation
Skrivet av företaget
Discover the latest trends in women's shoes, handbags & accessories at Charles & Keith online.
Kontaktuppgifter
Storbritannien
- charleskeith.co.uk
3,3
Medel
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
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Good customer service and response to feedback
Item was just exactly what I ordered, had some delays in delivery but I have been assured reforms will be made to delivery experience. In all I am impressed at customer service and consideration.
22 maj 2026
Svar från CHARLES & KEITH
Dear Valued Customer,
Thank you for your review and feedback!
We sincerely apologize for the disappointing experience you had with our delivery service. We understand that you wanted this item as a special birthday gift, and we are deeply sorry that the delivery resulted in it arriving 9 days after the celebration had already passed.
We understand how upsetting it is to have a gift miss its intended occasion, and we apologize for the frustration and inconvenience this delay caused you and the recipient. We take your feedback regarding shipping times seriously as we work to improve our logistics and delivery efficiency.
Do reach out to us at customers@charleskeith.com for assistance if you require more help.
Have a wonderful day ahead!
Warmest regards,
CHARLES & KEITH TEAM
Svar från CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
I bought some shoes from their website…
I bought some shoes from their website on the 23rd May thinking that they have a warehouse here in the UK. I thought delivery would be 2-5 days as I previously ordered a bag and was delivered quite fast. First of all the shoes were in Hong Kong the site stated that it typically takes 9 days for international orders. Charles and Keith has partnered with evri to make deliveries in the UK. My shoes arrived in uk on the 2nd April and has been sitting in their depot for the last 2 days. It is now 4th April and still haven’t received my shoes cancelling order at this point is just frustrating after all this time. Hoping they will deliver my shoes end of April. Evri driver just left my parcel outside my garage at the back where it’s prone to being stolen. I now have to reach out to Charles and Keith for a refund and to evri which is really stressful. Will not be biting form this brand as they choose one of the lowest delivery services in the UK
23 maj 2026
Omdöme utan inbjudan
Svar från CHARLES & KEITH
Dear Valued Customer,
Thank you for your review and feedback.
We sincerely apologize for the delay and frustration caused by the fact that you have yet to receive your order. We understand how disappointing it is to wait longer than expected for your items, and we deeply regret any inconvenience this situation has caused.
We take delivery issues very seriously and want to ensure your package reaches you safely. To allow us to check the current tracking status and urgently investigate the whereabouts of your shipment, please reach out to us with your order number.
Do reach out to us at customers@charleskeith.com for assistance if you require more help.
Have a wonderful day ahead!
Warmest regards,
CHARLES & KEITH TEAM
Svar från CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Such a good experience
Such a good experience, speedy delivery, excellent product and reasonably quick refund (I ordered 2 pairs and kept 1 pair of shoes). Highly recommended, will definitely use again.
15 maj 2026
Svar från CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Svar från CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
So comfortable 🙌🏽
19 maj 2026
Svar från CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
So cute and lovely i like it 🤗❣️
19 maj 2026
Svar från CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Very happy with my purchase
ordered a bag that was estimated to arrive within 2–5 days. After reading some Facebook reviews about long delays and delivery issues, I started to worry it wouldn't arrive in time for my holiday. I was also planning to order a pair of shoes, but decided against it because I wasn't confident they would arrive on time.
Thankfully, my bag arrived in less than five days and I'm very happy with it. Looking back, I wish I'd ordered the shoes as well! 😊
28 maj 2026
Omdöme utan inbjudan
Svar från CHARLES & KEITH
Dear Valued Customer,
Thank you for sharing your experience with us. We completely understand your concerns after coming across those reviews, and we're sorry to hear they caused some uncertainty about your order.
We're delighted to know that your bag arrived within the estimated timeframe and that you're happy with your purchase. Thank you for giving us the opportunity to serve you, and we hope you'll consider us again for your next order. We truly appreciate your support!
Best Regards,
CHARLES & KEITH Customer Service Team
Nice heels and very comfortable to walk…
Nice heels and very comfortable to walk in. Package was so beautiful as well. Great job
19 maj 2026
Svar från CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Svar från CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Quick delivery and such a lovely bag
Quick delivery and such a lovely bag! Super pleased, comfortably fits a 14” MacBook Pro
18 maj 2026
Svar från CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Superb shoes, sublime service
The shoes from this company are just superb! Quality materials used throughout and they are just gorgeous. Will be ordering many more times! Customer service also excellent, all in all I can’t fault them.
18 maj 2026
Svar från CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
The best heels i have ever laid my eyes…
The best heels i have ever laid my eyes on
Very comfortably because its lace, the stap is a bit loose but that’s because I have narrow feet
17 maj 2026
Svar från CHARLES & KEITH
Dear Valued Customer,
Thank you for your lovely feedback! We're delighted to hear that you love the heels and find them comfortable to wear. We also appreciate you sharing your experience with the fit, and we're sure your insights will be helpful to other customers considering this style.
Best Regards,
CHARLES & KEITH Customer Service Team
Terrible customer service
Terrible customer service, offered no solution. I placed 1 order which came in 2 parcels, decided to return a few and couldn’t fit all into 1 box. But the return policy only provided 1 return label. I contacted customer service as to what I could do and all they said was either buy an extra label or packaged it up with my own box (which I don’t have). I find it ridiculous to make your customer responsible when the retailer couldn’t provide a box big enough for the items in the order to return.
29 maj 2026
Omdöme utan inbjudan
Svar från CHARLES & KEITH
Dear Valued Customer,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand the frustration caused when returning multiple items from the same order.
We are actively reviewing ways to improve the overall return experience for our customers. Your feedback has been shared with the relevant team and will be taken into consideration as we evaluate potential enhancements.
Best Regards,
CHARLES & KEITH Customer Service Team
Svar från CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Poor far east shipping experience
Wish I had looked on this page before ordering. The bags are shipped direct from the far east so you get a Temu style delivery experience. My bag took 10 days to arrive and was too late to be used for the wedding I’d bought it for. The website should make clearer that all shipping is overseas shipment and that wait times would be long. The description of the material as ‘Calf PU’ also seems to be trying to conceal the fact that it’s just cheap plastic. The bag didn’t have a dust bag or any fancy packaging that would justify the price tag. Overall you’re buying a fast fashion, low quality bag direct from china but with a higher price point. Not worth it IMO
29 maj 2026
Omdöme utan inbjudan
Svar från CHARLES & KEITH
Dear Valued Customer,
We're sorry to hear that your order did not arrive in time for your event and understand how disappointing that must have been.
We appreciate you taking the time to share your feedback regarding delivery expectations, product materials, packaging, and overall product presentation. We're sorry to learn that the product and experience did not meet your expectations.
Your comments have been shared with the relevant teams for review, as we are always looking for ways to improve our products, services, and customer experience. Thank you for bringing these concerns to our attention and for sharing your experience with us.
Best Regards,
CHARLES & KEITH Customer Service Team
Svar från CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Love it
Love it, my new everyday bag. Only thing is I wish I bought the XL version now, I'll probably buy it in a a different colour 🙂
7 september 2025
Svar från CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Have been looking for a pair of shoes…
Have been looking for a pair of shoes of this design for a long time,beautiful.!!!
15 maj 2026
Svar från CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.