Cera Omdömen 

Most important thing is that mum is happy with the care she receives carer's are always polite and kind to mum. Also if I have needed to ring with any worries or queries the staff have been friendly and helpful nothing is to much trouble.

The feedback from your carers is invaluable via the app, places my mind at rest understanding how my dad is day and night. Thx

On the whole, a very good experience. The carers are excellent, lovely people and they really care. It would be good if they could be given travel time, because I fail to understand why it seems acceptable to expect them to use their own time to travel between clients. It would also be useful if the times of the visits were a little more apposite to the actual appointment, eg a breakfast call can be any time between 8.45 and 10.45. But as I said, the actual care is excellent and a very high standard.

Once again I can’t praise Cera Care highly enough and want to Thank Zoe and team of carers, especially Murray, for such a seamless transition for my father after his recent hospital stay, so professional and caring I don’t know what i would do without them always 10/10 PERFECTION. If there was an award for best carers Cera Care would win everytime.

I would like to give Jodie Spendlove Office Manager Worthing branch 5/5 stars ⭐️⭐️⭐️⭐️⭐️
Jodie is a very high quality Manager
Very good support.
Very clear communications.
She is the sort of person if you..
See it say it sort it !!! Done and dusted.

Carers have been helpful and caring looking after our mum

I have been working for Apex Prime Care Brighton branch for nearly three years now and I am very happy that I got the chance to be part of this brilliant team!!! The people in the office are just amazing in all aspects of their role! The support we are receiving from Paula, Shakira and Kim are beyond measurable!!! They are also willing to always go an extra mile to support and help all our service users! I will be always grateful to work in this fabuluos company and with this amazing colleagues!!!

Cera Grampian have been excellent all round, in caring for my mum. The carers go above and beyond the call of duty in their warmness, professionalism and communication. Whilst the office have handled any queries or requests really well, helping best they can when required.

Caracare is very reliable, always listen to what the client needs, responds quickly and office staff / management has regular check ins. It is very well run. We have benefitted from Ceracare for many years.

Sam is so helpful and all the carers from Cera care so kind, thoughtful, and professional with Steve my son, giving him a better quality of life , can’t praise Cjay enough for all his help

I have had care from Cera carers for over two years. They visit four times a day to assist with personal care.
They even go that extra mile when called in an emergency. They have come very quickly and hoped to sort out
the problem with respect and dignity.
They reassured my husband.
Showing compassion, kindness and understanding are very important in giving care.

Ceracare (Ellon Branch, Grampian) began providing morning care for my mum who is almost 90 over a year ago. My husband and I share a house with my mum and we have provided all her care since 2023. The morning care, therefore, that Ceracare provide every day is really important to us and to my mum. The girls that come are just lovely, they take time with mum and chat to her the whole while they are here. I get some good chats with them too and we have formed good relationships with them all. As well as the care for mum, Ceracare also provide 3 hours respite care every Saturday so that me and my husband can spend some time out of the house together seeing grandchildren and other family members.
Sometimes the morning times can be a bit erratic but we understand how difficult it can be to provide this sort of care. If there ever is any real problem, I can phone the office in Ellon and they will sort things out.
For us it is a great service with really great people 😊

We hit the jackpot managing to organise care from CERA CARE GRAMPIAN for family member the introduction process was so straightforward no awkward questions to answer just the usual info was required and what times care was required for her everything was agreed in a short time the carers started the following day & each & everyone who has been providing care has gone above & beyond with their very caring attitude towards the client nothing is to much bother to any of them but this company from managers to carers are so good at making the client feel at ease when entering the property & they interact with her while doing their work always ask if there's anything else needed before they leave we are really lucky to have found this superb company keep up the great work CERA CARE (Simply the Best)

Cera Care Cardiff North, particularly Helen Prosser and her team of care workers, provided exceptional care for my mother as her Alzheimer's disease progressed. They were incredibly attentive, understanding, and supportive, listening to both my mother and me with genuine compassion. Thanks to their dedication, my mother was able to remain in her own home and maintain her independence for much longer than would have otherwise been possible.

The updates on their app were extremely helpful, giving me peace of mind by keeping me informed about my mother's well-being after every visit. I wouldn’t hesitate to recommend Cera Care to anyone in need of extra support to maintain their independence.

I would recommend Cera care to anyone, they have gone above and beyond to help my dad, they are not perfect but I have found they deal with any issues promptly and are good communicators. Thank you Cera Care for helping my dad stay at home.

I receive great regular carers from CeraCare. They all know me and my needs well. I believe continuity of care is very important. I can always contact the office or out of hours if any situations arise. The whole team are like an extended family and always treat me with upmost respect.

Being able to check which carer is coming and who has been to care for Mum is amazing, especially when I am on holiday. So reassuring, the carers in general are excellent at Cefn Glas and look after my Mum brilliantly. I can relax knowing she is cared for.

My regular carers are definitely a 5 star. Very happy with care. I've been with this company for at least 8 years.

I have to give praise to a carer called Craig who supports my son he had an epileptic seizure whilst in public and he was an absolute star who stayed with us throughout his stay in A&E and beyond. A true carer who cares.

Communication problems leading to carer shouting at client. Never stick to time slot stated on the schedule on their app which impacts on medication as they are back within 4 hours. Othet times they are over a hour late. Not notified when there are genuine reasons for delay. Door keft open all night and even in the day door not closed. Other issues around medication not bring administered properly. Carers that don't care, there are a few that do but not enough.
The list goes on but you get the idea.