With the company 0 with the care staff excellent. Zero you are lucky that I gave you 2 stars, office staff and senior management do not communicate efficiently, this has been an ongoing issue for year... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Cera Care in South Tyneside provided wonderful care and support for my mum over several years during her illness, and especially throughout the final month of her life at home. She was always treated... Se mer
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Cera care in Ellon, Aberdeenshire looked after our mother for the last few years of her life. They were dependable and showed they could be counted on. She would look forward to seeing them every day... Se mer
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Excellent care, compassion and communication with my mother in law, her son and myself (daughter in law). The care providers know their clients personally and will if time allows sit and chat and go t... Se mer
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Företagsinformation
Skrivet av företaget
At Cera we’re proud to deliver high-quality care to tens of thousands of people across the UK everyday. We help those we care for live longer, healthier lives at home with the support of our cutting-edge technology and our amazing team of highly trained and dedicated carers. Our Family App gives care recipients and their families the chance to stay informed and involved in their loved one’s care, provide feedback and discover new services. At the same time, our AI technology enhances care by predicting and preventing risks such as falls and hospitalisations. We are committed to reliable, effective care that puts the wellbeing of those we support at the heart of everything we do.
Kontaktuppgifter
Cera; LABS Hawley Lock, 1 Water Lane, NW1 8NZ, London, Storbritannien
- 07855394279
- marketing@ceracare.co.uk
- ceracare.co.uk
4,2
Bra
692 omdömen
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Har besvarat 91 % av sina negativa omdömen
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Cera Care- Leeds Branch
My experience with the team at cera care in Leeds are great. The carers that come to my home and Jess are fantastic and helpful. They Have become more like friends to me. If I ever need to ring the office up for anything regarding any aspect of my care, they’re always there to help. All in all they are a great team and I don’t think I would ever want to change to another care company . Regards Sharon Longfellow
17 januari 2025
Omdöme utan inbjudan
Svar från Cera
Hi Sharon, thank you for taking the time to share feedback about the care you receive. It's great to hear that your care team at our Leeds branch have become like friends.
Ceracare
Ceracare, from the staff at the office to the carers have been fantastic. Any issues we have had have been dealt with promptly. The use of the app has been particularly beneficial as I can see the report of mums care when I am work knowing she is getting the best care and keeping me informed.
Wouldn’t hesitate to recommend them.
17 januari 2025
Omdöme utan inbjudan
Svar från Cera
Hi Lesley, thank you for taking the time to share feedback on your experience. It's great to hear that you would recommend Cera and feel that the app has been beneficial.
Excellent care and service feedback
Excellent daily service and genuine care for my mother. Excellent daily feedback to myself via the CeraCare app.
17 januari 2025
Omdöme utan inbjudan
Svar från Cera
Hi Russell, thank you for taking the time to share feedback on your experience. It's great to hear that your mother is receiving excellent care and you appreciate the feedback received via the app.
Cera care Grampian certainly above and beyond
Cera care Grampian have been so brilliant with Paul and my family. Paul has a brilliant set of carers that Paul has developed a good friendship with. I also feel that they are so caring regarding my needs as I took over my brothers care when my mum died, Cera care Grampian certainly helped me navigate through those very difficult circumstances Zoe at Cera care Grampian is a very good asset to the branch we have very good communication regarding covering Paul,s hours
17 januari 2025
Omdöme utan inbjudan
Svar från Cera
Hi MIss Taylor thank you for taking the time to share feedback on your experience. We're glad to hear that the team at our Grampian branch have supported you so well.
Too many changes in staff
Too many changes in staff, meaning patient needs are not known or always met, sometimes it goes beyond reading a care plan, which i don't think many do, it's about regular carers knowing the person because they see them regularly. Some carers do not wear uniform or utilise the time allotted. I believe most of them try to do a good job however I am becoming increasingly dissatisfied in the level of care provided.
17 januari 2025
Omdöme utan inbjudan
Svar från Cera
Thank you for taking the time to share your feedback. We are sorry to hear that our service has not been up to the standards we aim for. If you would like to discuss this any further, or provide additional feedback, please reach out to us at hello@ceracare.co.uk.
Great level of service!
The office staff are super helpful and engage really well with us as a family. They are always willing to resolve any issues swiftly and discuss Dads care needs. The carers are great, especially the regular ones who all know Dad well and are able to provide a good level of support. The new app is great! 😊 we like being able to see that Dad has had his medication each day which gives us peace of mind.
15 januari 2025
Omdöme utan inbjudan
Svar från Cera
Hi Melanie, thank you for taking the time to share feedback on your experience. It's good to hear the app gives you peace of mind and that your dad's carers are providing a good level of support.
Good reliable support for Mum
Regular carers are certainly excellent and deserve credit for their work. Had a few teething problems in the early months with agency workers but management have worked with us to rectify this. In the main the regular carers are very friendly supportive and committed. Special mention to Chloe who sat with Mum awaiting Ambulance after a nasty fall.
15 januari 2025
Omdöme utan inbjudan
Svar från Cera
Hi Paul, thank you for taking the time to share feedback on your experience. It's good to hear that your mum's regular carers are friendly and supportive.
Reliable, punctual, consistent and friendly
The carers from Cera Apex and consistently, reliable, punctual and friendly. Our dad enjoys his visits and we feel reassured he is being well cared for,
15 januari 2025
Omdöme utan inbjudan
Svar från Cera
Hi Sandra, thank you for taking the time to share your feedback. It's great to hear that your dad enjoys his visits and you feel he is being well cared for.
After a bit of a shakey start things…
After a bit of a shakey start things have turned out great. I have the same carers regularly and like the consistency. They are all aware of my needs and nothing is too much bother. All in all very satisfied with the service provided.
15 januari 2025
Omdöme utan inbjudan
Svar från Cera
Hi there, thank you for taking the time to share feedback on your experience. It's great to hear that you are satisfied with the service.
The Carer's at APEX are second to none-…
The Carer's at APEX are second to none- they are amazing. We have had the team since before xmas and they are full of the same enthusiasm then as the yare now. They are friendly, professional, can be firm when required. They are deserve a gold star
15 januari 2025
Omdöme utan inbjudan
Svar från Cera
Hi Pauline, thank you for taking the time to share your feedback. It's great to hear that our carers are amazing.
Brilliant Service
I have utised the services of Cera Care for well over a year now,both for take a break,for myself and weekly care for my Wife,who has Alzheimer's.
In every case the Carers have been superb and I regard the regular ones as personal friends.Their Superiors who I contact Telephonically are
Inevitably courteous and helpful.
Highly recommended.
Mike Robinson
14 januari 2025
Omdöme utan inbjudan
Svar från Cera
Hello Mr Robinson, thank you for taking the time to share your feedback on your experience. It's good to hear that you have received brilliant service and you would recommend Cera.
Danielle is great very informative
Danielle is great very informative. Great at his job.
14 januari 2025
Omdöme utan inbjudan
Svar från Cera
Hello Mr Kelly, thank you for taking the time to share your feedback on your experience. It's good to hear that your carer is great at his job.
The Cera app is helpful
The Cera app is great for checking in on my mother and it's great to see how well she is cared for. The carers can also leave messages however it would be REALLY HELPFUL if there was a way to reply to the messages on some occasions.
13 januari 2025
Omdöme utan inbjudan
Svar från Cera
Hi there, thanks for taking the time to share feedback on your experience with us. It's great to hear that you find the app helpful.
Very good company all carers go above…
Very good company all carers go above and beyond their profession and always keep me updated on my Mum who is 93 years old.Even the office staff and Manager try to keep the roster to the same time and carers
13 januari 2025
Omdöme utan inbjudan
Svar från Cera
Hi June, thanks for taking the time to share feedback on your experience with us. It's great to hear that our carers go above and beyond for your mum.
The section of carers we see are good…
The section of carers we see are good people
They are great with my husband
Gentle great conversation fun
13 januari 2025
Omdöme utan inbjudan
Svar från Cera
Hi Julie, thank you for taking the time to share feedback on your experience with us. It's great to hear that you are happy with your husband's carers.
This is based solely on the two periods…
This is based solely on the two periods of cover in November and December 2024
I have been satisfied Alan was cared for as requested
18 november 2024
Omdöme utan inbjudan
Svar från Cera
Hi there, thank you for taking the time to share feedback on your experience with us. It's great to hear that you have been satisfied with the care provided.
The regular carers deserve 5 stars as…
The regular carers deserve 5 stars as they are brilliant, friendly and supportive of our Mum.
There has been a few concern's with agency workers that have been addressed now.
8 januari 2025
Omdöme utan inbjudan
Svar från Cera
Hi Julie, thank you for taking the time to share feedback on your experience with us. It's great to hear that you are happy with your mum's regular carers and that your concerns were addressed.
Not doing basic tasks
Not doing basic tasks, supervisor hasn't followed up any of the things she promised, carers turned up after we cancelled. Mum's bin is overflowing, washing up has been sitting there for days, no washing done for weeks. Carers are generally lovely, but the service isn't up to scratch.
6 januari 2025
Omdöme utan inbjudan
Svar från Cera
Hi Saffy, thank you for taking the time to share your feedback. We are sorry to hear that our service has not been up to the standards we aim for. If you would like to discuss this any further, or provide additional feedback, please reach out to us at hello@ceracare.co.uk.
My mum is really happy with the care…
My mum is really happy with the care and carers that come to visit her once a day.
Especially in the challenging weather conditions we are experiencing at the moment.
This is not a job for the faint hearted.
7 januari 2025
Omdöme utan inbjudan
Svar från Cera
Hello Heather, thank you for taking the time to share feedback on your experience with us. It's great to hear that your mum is really happy with her carers.
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