Cells4Life Omdömen 130

I underwent a C-section, during which the umbilical cord snapped from the placenta. The phlebotomist only collected a small viable amount of cord blood, resulting in a failed sample.

The phlebotomist demonstrated unprofessional conduct and failed to follow basic hygiene protocols, leading me to believe their work in retrieving the blood would as well be substandard. After communication with Cells4Life, it appears the phlebotomist’s company proposed corrective actions to address performance gaps, further highlighting the phlebotomist's incompetence for this task. Although I received a refund for the phlebotomist’s service, my complaint remains unanswered.

Cells4Life conducted an investigation into the phlebotomist’s actions and verbally agreed to waive their fee, but they never provided this in writing nor responded to any further communications. To this day, I still don’t know what happened to my blood sample—was it stored or disposed of without my consent? Additionally, after reading the Cells4Life instruction letter to doctors, I noticed it was incomplete, lacking the protocol for cord detachment/tear. I raised a complaint with them, but again, there was no response.

Collecting and storing blood cells is an irreversible process, and the lack of accountability and response from both parties is deeply concerning.

This was the second time we have used the service and yet again it has been excellent.
Very prompt and helpful and making the process easy at point of collection.

Fantastic service throughout. Cant complain. Very competitive pricing too which surprised me! I paid for stem cell collection with cells plus, they extracted 22 out of about 70 which im told is not bad. Got my certificate pretty fast too.

I am very pleased with the service. All the process was easy and customer service very helpful.

All went well with the follow up and collecting the sample and processing it, however during our initial discussion we were told there will be no interaction between the mom and the phlebotomist and we were surprised that after birth he needed to collect blood from the mother and access the delivery room which we were not been made aware off and it came as a surprise as this was not discuss with us previously.

The company issued collection kit very quickly after signing initial agreement. Customer service was good. I received a lot of information explaining types of treatments stem cells could be used for. The collection of the sample was efficient. Phlebotomist arrived to the hospital at short notice and on time. The samples were collected on the day and picked up by the courier couple of hours after. The quality of the blood sample was good which made it viable for storage, so we managed to achieve the result we wanted. The package was not cheap but the quality of the service was excellent so we think that these costs are justified.

Excellent customer service. Very fast response time. You’re never stuck in a queue on the phone.
The whole process was well explained and the phlebotomist on the day was professional and very supportive. We have peace of mind that our cells are stored safely should we need them.

Absolutely shocking service.
We agreed and booked in a VIP service for the twins.
We had the twins last week, we received yesterday a email from them they received and stored a cord blood and cord tissue. We signed up for something else.
They didn't send the right phlebotomist.
This was the life chance for us and we missed it.

To the and they give me further discount just to make me happy...

This is the second time I have used cells for life. The first time was excellent (this was 3 years ago) how recently when I used them it was not as easy and positive. I had my phlebotomist be uncontactable, they had not contacted me since the initial intro (which itself was very brief) I then had to call up and Explain the situation. To them be told that my phlebotomist had moved away and I would be with assigned a new Phlebotomist. I was constantly having to call up to chase actions that I was promised

Good experience. Collected the cord blood at time and received the final certificate with in a 3 weeks.

The staff were really nice and helpful. They responded rapidly.

amazing service currier and phlebotomist were amazing easy to do

The information team, and phlebotomists were very attentive to our needs. Non intrusive to the birth and the courier was very swift

A professional service with systems in place to make sure the cells we provided were collected, packaged and delivered in the best possible manner

I’m so grateful to have the opportunity to collect my stem cells with a support of a professional and dedicated team as Cells4Life. I don’t know what future will bring but least I got an option to help my baby in case one of the cruel disease decid to disturb our life.
Thank you Cells4 Life!

Me and my husband signed up a while back now to find out more information about the service for our expectant baby which is a very sensitive time for us both and we both stupidly gave out our private numbers to this SCAMMING COLD CALLING COMPANY. We have both been receiving very frequent, irritating and constant calls from them with a person constantly haranguing us, they really don't know when to stop annoying expectant mothers! I asked one of them to remove my number but I am still receiving multiple calls a week me being on TPS makes this illegal. BEWARE! Also to add onto this the prices are ridiculous in there thousands also you are unable to cancel the 25 year contract with large yearly fee's. Not worth the hassle just a money making scheme for vulnerable expectant mothers...

I have read many comments before choosing Cells4Life and some people rated them very poorly. In our case, we are very happy with the service. I am aware every experience is different so I will tell ours.

We contacted the company very late (2 days before due date) and the sales rep Verity was very quick answering our questions and offered us a better price than the website. She got everything arranged in 2 days (we did not have time to wait for the collection kit so it came with the phlebotomist).

I have read some comments about hidden charges or long term commitments. In our case, at no point she tried to persuade me to buy extra services or commit to a 25 years contract. She simply gave the prices in case we decided to purchase some additional services (we did some) but she did not push us at all.

Overall the experience with Verity (both by phone and email) was great. 5 stars for her!

The labour was much quicker than expected. The phlebotomist Rakhee arrived on time for collection with the kit (as agreed). She was very professional and respectful of our privacy. 5 stars for her too.

The courier came around 2 hours after I called them and came to the same floor inside the hospital. I did not have to go out to the street or meet them anywhere far. All great with them too.

We are new parents and we were very concerned that the collection would be too much for the day of the birth (taking care of phone calls, phlebotomist, courier, etc.) but everything was really smooth.

The hospital was in central London. Maybe in more remote areas the experience is different, but in our case it was great end-to-end.

I would recommend this company. We are very happy with our choice and we would use their services again.

We chose Cells for life because we thought it's the best service and cost from the market. They were very proactive in communicating all details, available all the time and responding quickly to my emails. I received the stem cell collection pack super quick, I had a follow up call to explain all again after that, and abother one closer to my due date. The collection went smoothly and stress free in a time where both me and my husband were already stressed by our new baby arrival. I am very grateful for that! There's also a payment plan available to make it easier.
So thank you, Cells4Life! It was a pleasure to deal with you and while I hope I never get to use your services, I know I am in good hands!
I will recommend you to everyone I know!

Great, friendly helpful service

Do your research, cells4life are most likely to survive any risks to the industry over smartcells etc. we also found that they weren’t as “pushy” as the other options.