Cells4Life Omdömen 130

Absolutely terrible experience with Cells4Life. Our child's sample was contaminated with bacteria during the collection process, which was already incredibly stressful. When we reached out to better understand the situation, the support team completely ignored us for days. When they finally responded, they showed zero empathy, delivering nothing but robotic, template-style answers. To make matters worse, they are not following proper regulatory body instructions regarding mandatory sensitivity tests for contaminated samples and asking more money to do that. For a company handling irreplaceable biological material, this lack of care, competence, and basic customer service is unacceptable. Avoid them.

Great communication and everyone very pleasant to deal with - everything about the process and cost was very clear, easy and efficient which was especially welcome as we arranged the collection very close to our due date.

Very helpful staff…

Well rounded company, good team. Haven’t had to use the stem cell and hopefully it stays that way! Would highly recommend

My granddaughter used this and we could all see the benefit she experienced compared to her other 2 pregnancies. Not only for herself but for her baby too. Highly recommended

Very helpful and responsive service

Professional team with great service. Highly recommended!

The process is well explained and simple. We felt this is an amazing product to potentially have a head-start with any health concerns to take advantage of strides in medicine with the best chance for our children.

My experience was great, I had an emergency C-section but all was done.

From the moment we arrived, everything was wonderful. The staff we interacted with were exceptional—always helpful, courteous, and highly professional.

From the very beginning, we had an outstanding experience. Everyone we interacted with was incredibly supportive, courteous, and professional.

As always the best!

Great experience would recommend

Professional Service, very smooth

We have been dealing with Cells4 life for the last 6 years. Their timeliness and customer service is simple impeccable. Very supportive and kindly spoken staff. Importantly, what they do is genuinely potentially life saving for our children. Its a worthy form of insurance and the best gift I could have set up for my children.

I am very satisfied with all the services I have received from this company up to this point, but I don't know how all the processes will continue later.. but so far I am very satisfied, correct and helpful at every moment. I give the maximum rating to the phlebostomist on the day of birth, a person who is willing to wait, calm, motivated and very communicative and tireless in her work..

Very poor customer service in a very difficult time. The phlebotomist turned up late tried to take maternal blood once and then stated he could not take blood and that he would come by our house once we had settled in and take it there.
Turns out we get a follow up email from cells4life saying we need to pay extra for the home visit now, because they are "an external partner" and that cells4life are not liable for this and it is out of their hands (which the phlebotomist obviously "forgot" to mention). So the phlebotomist did not do their job, cells4life is not acknowledging that they are responsible for the failure of their partner and they don't do anything to help with the situation apart from "apologize" which obviously costs them nothing.
The only other alternative they offer is to get your GP or a midwife to take the blood sample from the mother. So their amazing solution is to use public resources to make up for the failings of a private company.
Having to deal with this while having a newborn baby and being sleep deprived is not an ideal situation.
I would recommend staying away from this provider.

Phone calls answered straight away. Easy process from start to finish. Waiting in room next to delivery suit. Taken straight away packaged in a box and courier collects. All done within an hour. Great service from all staff.