Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
2,6
4 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Absolutely dreadful customer service. The company that owns Catesby is Patrick Shoes Limited Unit 8-9, Eldon Way, Crick, Northamptonshire, NN6 7SL · 01327 703841
They offer a new customer discount they don't honour They do not answer emails. They do not call back when they say they will having telephoned them. One of the shoes received is substandard/faulty so will have to return.
I bought the Ashby Womens Leather Waterproof Long Country Boots for dog walking and they were sold as 'premium' and 'robust' boots. After one month the leather started to stretch and by three months it was impossible to walk in them. I returned them as directed by the supplier and the tracking number confirmed that they had been received. I messaged several times but got no response - two months later and I have heard nothing. Rubbish boots and terrible service.
Ordered a pair of shoes direct from their website. The product was dispatched, allegedly. I had a tracking number. Royal Mail constantly said the were awaiting the package. After the delivery date had passed I contacted the customer service email to ask where the product was. I got no response. I then received notice of refund! I contacted them again, no reply. No explanation, no contact and no shoes received. Not sure they are legitimate. I would not order from them again.
I ordered a pair of shoes from Catesby England in January as a gift. When the parcel arrived the box was damaged and the shoes inside were clearly not new – they had obviously been worn before and were already marked and damaged. It looked like a returned pair had simply been sent straight back out.
I tried contacting customer services repeatedly by email and via the live chat on their website. The live chat never had an operator available and my emails went unanswered for weeks.
Eventually I managed to track down the company owner and email him directly, which finally prompted a response from someone at the company. An exchange was arranged, but unfortunately the replacement pair that arrived was also damaged and the overall quality was extremely poor.
Since then I’ve tried again to contact customer services via email, live chat and even the owner directly, but once again I’ve received no response at all.
From my experience, the brand does not live up to the “premium” image they promote. Based on the quality of the product and the complete lack of customer service, I would strongly advise others to shop elsewhere.
I've since seen the warehouse they trade from and they clearly aren't the long standing premium brand they are claiming to be. I have now raised a charge back and luckily won't be out of pocket but take my advice and avoid Catesby Shoes.
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
