Castlegatelights Omdömen 

My order was delivered extremely well packed,exactly as ordered and early!
Full marks to Castlegate.

The lights were robustly packed and as described. They look lovely in situ.

Great service!

Wrong item sent on initial delivery but this was sorted out promptly with a prepaid label sent to myself to return item. The correct replacement was sent out as soon as it was in stock again.

I am still without my order. I would like to tell you that yodel have said they have called at my house 3 times and now I have to go to there local depot to collect it. I live no where near there local depot. They have not called at my house 3 times. Once they have called and once left a card.

I had a problem with one of the lights I had ordered. I loved the lights and just wanted to exchange for the same light. I phoned customer care and was greeted by a professional and friendly member of the team, who talked me through the process of exchanging the light.
I was amazed how super efficient the staff member was and my problem was solved within 24 hours, new light ordered and the problem light ready for collection.
I appreciate the fact that was able to speak directly to a member of very helpful staff and wasn’t referred to a chat bot or sign posted to Q&As that never solve the issue either.
Thank you Castlegate, I’m already looking to order from your company again……

Great items, great delivery times and updates, a very easy returns policy. A good company to deal with while we were doing a loft extension and our requirements were changing as the build developed. Would definitely buy from again because of the ease of returns which we needed to a couple of times.

Great seller.
We bought two of DAR Trent Single External Light in a Black Gold Finish as porch lights for the back and front of our house. We are absolutely delighted with them.
They are a great quality item with a good weight to them. These lights are far cheaper here at Castlegate Lights than we saw for the exact same lights in John Lewis website.
We definitely recommend seller. They arrived extremely well packaged and arrived very quickly too.
I will be looking here first for my next set of lights.
Overall great buying experience.
Thank you. 😊

Our lamp showed up with its packaging absolutely destroyed. All the box was ripped, all of the polystyrene was smashed to bits.

We then thought ok its just the packaging we will get the lamp out. The build quality was absolutely shocking, looked nothing like the pictures shown on your website. My wife was very dissapointed in the product. We then thought we'd test the light NO BRITISH PLUG ON END OF LIGHT. No where on the description was this shown anywhere.

So we thought we'd send back the light for a full refund, read your refund policy and then felt quite threatened the way you have worded your refund policy. The packaging must be in perfect condition or we will charge you, we will charge you a return fee, so it wasnt even worth us sending back. Its a shame companies like yourselves treat consumers the way you do. All we wanted was a lovely light that we saw in the picture and what we got was something that was battered, didnt look anything like the picture and was'nt even for British socket outlets which means people have to go out and buy adapters.

I purchased a light from this company and it was despatched quickly however the company delivering the product let the seller down by not delivering the product on days they said they would which resulted in light being returned to depot in numerous occasions. However when I contacted Castlegatelights about the fact I had not received my delivery they acted promptly and used an alternative delivery company who delivered my light the next day and I am very pleased with the light.

Lovely light and quick delivery. All good!

Your representatives who I spoke with was helpful kind & understanding . My problem was Parcel Force however I have received the goods on 4th January thank you.

Website was easy to use. Delivery was much quicker than i expected considering it was the Christmas period

Great light, easy to install.

The light was as expected and after receiving wrong lightbulbs, they promptly refunded me for them. Thank you! Would definitely buy again.

Very quick delivery over the Christmas period...

There were no bulbs in the package. I had to buy the bulbs separately.

Ordered my table lamp only days before Christmas and the very helpful lady explained it would possibly be just after Christmas as they had to order in the shade. She did say that if they received the shade in time they would despatch it. Well, I received it on 22nd and it is absolutely beautiful. Well packaged. Fantastic customer service. I would definitely recommend.

Had a very nice lady Elaine taking my order couldn't have been nicer and delivery really quick with a very nice delivery driver. Only downside was when I tried to phone back with a query and couldn't get through to anyone!