Castlegatelights Omdömen 

Quick delivery, well packed.

A technical web glitch only allowed me to order one of the two lamps I wanted, but a very helpful customer services advisor sorted it over the phone.

I usually prefer dealing with real people if possible and I’m very pleased with both lamps when they arrived.

After plenty of research decided on Castlegate due to the reviews and the very competitive prices. Lights arrived after a couple of days and very well packaged. I had to email the customer service team and immediately got an acknowledgement. Within 3 days I received a replacement shade I needed with no fuss and even better, no charge. Highly recommend.

Returned my item which I paid £6 to return on top of the goods price. Was told I would get a refund in 10-14 days from when they got it back. It’s now been 21 days and no sign of a refund. Chased via email and was told they would check with the warehouse. Chased again and still nothing and no refund…

Great price compared to other websites, no problem delivery. All good but would prefer more detailed instruction manual (not sure if to attach bits for the chandelier before or after hanging.) Would recommend to friend :)

Extremely prompt delivery. Ordered the light in the evening and received next day. All in good order and very pleased.

STILL NOT RECEIVED! I paid 11 days ago and not heard a word since! Said they would deliver in 3 to 5 working days but I have not had them or heard from them. When I phoned they said they were waiting for stock so selling items they do not have. NEVER AGAIN!

Ordered two pendant lights for our newly installed island and wanted them before Christmas. Castlegate (online) were the only company I could see that had them in stock so I ordered them. I waited for several days and then called them. Was told they only had one in stock!! This was not shown online and I was not informed. I had to then wait until the end of January for the second one, so I didn't get it for Christmas afterall. I wouldn't have used Castlegate if I had known! The customer service is shocking. One of their agents (not Jayne) was so rude and abrupt I couldn't quite believe anyone could speak to a customer in that way. Lights are nice though.

Bought several lamps from this company.
When I needed customer support for something as simple as instructions of how to reach a bulb in order to change it, the support has been slow, ineffective and my issue remains. Very slow and poor customer support.
Good prices / poor customer support

Good products easily fitted well pleased

They were very good. I phoned as there was a problem with my address and they fixed the problem very promptly and the goods arrived as promised on time.

We had a considerable number of lights for our new build but after two years the brass was flacking off . Castlegate where excelelent and have replaced all lights without quible, I cannot fault them thanks

Great service and delivery only dissappimtme

Great service. Fast delivery. Excellent value products

I initially made an order for two wall lights on 10th September. I contacted Castlegate Lights on 9th October as I had not received my order to which I got a response to say there was a delay with stock and the new expected date was 18th November. This response was professional and apologised for the delay and inconvenience and I decided to continue to wait for the order.
However, it got to 4th December. Still no items received and no communication from Castlegate Lights so I contacted them to ask for a full refund.
The response was ‘Good morning

Your order has been cancelled and refunded

Kind regards
Jayne’

No apology or acknowledgment of how long I’d been waiting for the item.

On a positive note, the refund was issued the same day.

Very disappointed with that lack of communication and also not receiving the items after waiting almost 3 months.

Items delivered on time and as requested

Good product with good aftercare just as it should be.

I ordered 2000 blue and ice white LED Christmas lights on the Monday and they were dispatched the same day. The email stated that I should receive tracking information from the courier. When u didn’t receive anything by Thursday I contacted Castlegate. The lady I spoke to (sorry I have forgotten her name) was fantastic. She said she would contact the courier and then contact me back. Within 5 minutes I had a call back with information that the parcel had been delivered to my neighbour the day after dispatch. Excellent customer service and the lights look beautiful; can’t wait to get them on my tree.

ordered at 9pm, delivered by 11am the next day