I bought online the watch, and it should be delivered in 3-5 days.( I needed it as a gift) After 5 days I called them because I didn’t see the shipping information, and was told sorry but we still pro... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
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Företagsinformation
Informationen kommer från olika externa källor
Casio Computer Co., Ltd.
Kontaktuppgifter
Mount Pleasant Avenue 570, 07801, Dover, Tyskland
- casio.com
Dear Casio,
Dear Casio,
I am writing to bring to your attention a concerning issue I recently faced with your watch repair service. I have been a loyal customer of your brand for many years, and I have always been impressed with the quality of your products. However, my recent experience with your watch repair service has left me feeling frustrated and disappointed.
I recently sent my Casio WSD F20 for a routine software repair as it was not connecting to my phone. I realized that the watch software was old as it wasnt used for over a year and the phone software has been updated and it never connects. Only to be shocked when I received an estimate for the repair cost. The cost of the repair was significantly higher than the cost of the watch itself, its 3 times the cost. I understand that repairs can sometimes be costly, but I feel that this estimate is unreasonable and not in line with the value of the watch, as I seen many complaints online forums about the software issue connecting to phone.
As a consumer, I expect that the repair cost for a product should be reasonable and in proportion to the cost of the product itself. The high repair cost has left me feeling like I would have been better off purchasing a new watch, which is not a desirable outcome for a loyal customer like myself.
I would appreciate the opportunity to discuss this issue further with a representative of your company. I believe that there must be a solution that is fair and reasonable for both parties, and I am confident that we can resolve this matter to my satisfaction.
Thank you for taking the time to read my letter. I look forward to hearing from you soon.
Sincerely,
Harry
Reply from Casio asking me to contact Japanese company. This is highly unacceptable:
Feb 10, 2023, 16:15 EST
Dear Harry,
Thank you for contacting Casio America. We are deeply sorry for the negative experience you have encountered at the service center in your area which caused you to reach out to Casio America. Unfortunately Casio America does not have any authority over or responsibility of the repair center that provided the repair as we are both subsidiaries of Casio Computer Company in Japan. If you wish to pursue this matter further please contact either the repair center again or Casio Computer Company at casio.jp
Thank you for choosing Casio America.
13 december 2022
Omdöme utan inbjudan
Casio USA does not honor it's return…
Casio USA does not honor it's return policy. DO NOT BUY. I requested cancellation of a G Shock hours after I ordered it online. Was told that it was already shipped and I should refuse delivery. I did and a week later the same watch was sent back to me in a different package.
I can not get a reply to my multiple emails. They just don't seem to care after the sale. DO NO BUY. The 30 day return window is running out. DO NOT BUY FROM CASIO USA.
7 januari 2022
Omdöme utan inbjudan
Horrible support
I was talking to Casio about an issue I had with their product then they just hung up on me
22 december 2021
Omdöme utan inbjudan
Asks for help locating a particular…
Asks for help locating a particular bracelet for my watch. As of now, week(s) later. No response. My start rating goes down as time goes by.
19 december 2020
Omdöme utan inbjudan
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