Casamatto Omdömen 

⭐ Very disappointing experience with Casamatto. I ordered a non-invasive, non-pricking glucose clamp meter but received an ordinary finger-pricking glucose machine instead.
When I requested a refund, customer service offered only a 20% refund for THEIR mistake and expected me to pay return shipping.
I even paid extra for their shipping protection, yet I was still left frustrated and out of pocket.
Instead of taking responsibility, they argued with me and failed to offer a fair solution.
It’s unacceptable to receive the wrong product and then have to fight for your own money back.
I deeply regret ordering from Casamatto and would not recommend this company to anyone!

This company is a complete scam factory. They sent me the wrong merchandise then demanded I pay the return shipping to China which would cost me over $100. I emailed them continuously for a week and kept getting the same insulting stock emails offering me discounts, store credit etc. to keep the wrong items they sent. Finally just turned issue over to my bank to dispute charges. Total con artists.

Really easy

Quick and easy to order and the product looks good.

I ordered piano style coat hooks. One with 4 hooks, the other with 8 hooks. Both were beach colour but when they arrived the 8 hooks was made with a different wood and poor construction (big gaps, roughly made). The 4 hooks was well made and as advertised. I've gone ahead and ordered another 4 hooks to replace the shoddy 8 hook unit. BUT... Getting a refund has proved impossible so far.
Emails from different people looking for photos of the faulty item. I even sent a video showing exactly the faults. All a waste of time.
Casamotto advertise you can return items, so far this is a LIE.
I still have not received instructions on how to return.
UPDATE 13th OCT. 2026
Casamatto have not told me how to get my refund. I have followed the correct method under EU/Irish consumer rights. Casamatto offered a 10% refund or a 50% store credit.
BE WARNED. Go and shop where you will be treated decently when there is an issue with faulty goods.

If they finally act under EU laws and issue a refund I will update here. If they do not refund me I will complain to ECC Ireland and take this further.

Please don't use this company as the last person's review is 100% correct they send out something different to that of what you order. Then want to give you 10% or 20% discount because it comes from Asia . then tell you saves sending it back because it's £25 to return..never never again they can keep my money...

The item that was advertised,was not the item that I received. And I have tried to get a full refund, but they keep over 10% refund, for something that is totally unacceptable and there fault.and all I want is my money back. Very poor communication, very slow to respond and item very slow to arrive. If I was you I would not bother dealing with them at all. Not worth the effort.i would not touch them with a barge pole , useless don’t buy anything from them, rubbish

Liked the product price, description and photos as well as information on the product.
I've had a Fitbit for years which has been playing up since Google health took over ownership so thought time to buy a new device.
Buying was quick and simple with free fast delivery expected.
Overall I am satisfied with the whole experience and would buy again when needed.

Ordered a paw patrol lookout tower for our soon same price as the one on smyths for £89.99, photo shows a young child standing next to it - we got the small version that is £39.99 on the smyths website, not only is it terribly created, the characters are totally unlike to the real thing, it falls apart constantly? Has no instructions, broke whilst building it and is honestly the biggest scam piece I have ever purchased!
I will NEVER purchase from this company again and will always stick with what I should have always stuck with.

BUY CHEAP BUY TWICE.

what a waste of a purchase.

Outstanding service they sent it out quickly so thank you i can't wait to get them I have hearing problems so I can't wait to get the so thank you very much

First saw product in the Joe Brown small c catalogue, when I ordered a jumper from them didn’t even realise they did furniture and household accessories. Pictures were great love that sort of stuff. I can’t comment on the project as I haven’t seen and held it yet. I’m really hoping it’s Nice ,time will tell ,the item a lamp was in the sale. Good price but it was a good price I thought to start with so that’s okay.

I wanted to know the dimensions of the item, I sent a message from the website, but still haven't received a response. I decided to go ahead with my order as I wanted it for a ruby wedding gift

Update: despite there response rhis is what they offered. This is a scam site that has bots responding. They stole my money.
“ Hi Jacqueline,

We're sorry to hear that the items you received did not meet your expectations, and we appreciate the opportunity to resolve this for you.

To provide a fair resolution, we are able to offer a maximum partial refund of 50% if you choose to keep the items. This option allows you to avoid the cost and inconvenience of returning the products while still receiving compensation for your experience.

If you would prefer a full refund, the items will need to be returned to our designated warehouse for inspection. Please note that we do not provide prepaid return labels or cover return shipping costs.

Return Address:
Recipient: Cujia Trade
Address: 4th Floor, South Gate 1, Building 2, Sujia Aihua Factory, No. 1511 Jingang Avenue, Fucun Town, Jindong District, Jinhua City, Zhejiang Province, China”

Horrible.
I would strongly recommend avoiding this company. They sent me the WRONG item, and then expected me to pay over $50 to return their mistake. I contacted them repeatedly and gave them every opportunity to make it right. They refused.

To be clear: this was not buyer’s remorse, a sizing issue, or a change-of-mind return. They shipped merchandise I did not order and then tried to make me pay more than $50 to send it back.

Their customer service was so unreasonable that I ultimately had to dispute the charge with my credit card company, which refunded me.

Mistakes happen. What matters is how a company handles them. Expecting a customer to pay $50+ to correct the company’s own shipping error is unacceptable. I would never purchase from this company again.

They repeatedly increased their “offers”: “Dear,
We understand that you have declined our previous proposals, and we respect your position.
Before you proceed with an international return—which would require shipping the item back to our designated warehouse at your own expense, with an estimated return cost of €30–€50—we would like to extend one final resolution offer in good faith:
🔸 Final Offer
30% refund issued to your original payment method, and
70% store credit added to your account, with no expiration
No return required
This combined resolution is intended to provide compensation while avoiding the additional costs, delays, and inconvenience associated with an international return.”

Everything went great!

Very smooth purchase experience. Positive product reviews made the decision easy.

Very clear website and high quality product.

Quality Item Exactly What We Were Looking For And Excellent Price!

My elderly parents ordered a £109.99 floor-standing magnifying lamp to help my father read. Casa Matto instead sent an ordinary desk lamp with no magnifier.
They have repeatedly acknowledged in writing that the wrong item was supplied, then later claimed it was the correct item, then offered a replacement, then failed to provide tracking. They have also repeatedly pushed partial refunds/store credit instead of resolving the problem, and even issued an unsolicited £33 partial refund after we had explicitly rejected that option.
They also wanted us to pay to return the incorrect item to China, despite their own published policy stating that incorrect products can be returned at no cost to the customer.
After weeks of correspondence, we still have neither the product ordered nor a full refund.
Based on our experience, I would strongly advise extreme caution before buying from this company.