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Casablanca Express Omdömen 873

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TrustScore 1.5 av 5

1,4

Resebyrå
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

When my friend got the call she expected there to be a catch, usually timeshare or vacation club presentation, which there was. The good thing is the rep explained that to her up front. We have bought... Se mer

Betygsatt 1 av 5 stjärnor

Promotional offers are really just a scam. I chose Hawaii for a two night getaway with the intention of adding a few days to it. First, you really only get one day there as my flight there was a reall... Se mer

Betygsatt 1 av 5 stjärnor

We paid Casablanca Express Travel a $992 deposit for a confirmed Caribbean cruise on Jan 18, 2026. After weeks of ignored calls, our agent finally told us our cabin had been given away and the cruis... Se mer

Betygsatt 1 av 5 stjärnor

If you feel like wasting your time in their presentation, getting your deposit taken in a bait and switch (told you would be staying in one location and and finding out its a half hour away) then plea... Se mer

Företagsinformation

  1. Resebyrå

Informationen kommer från olika externa källor

Casablanca Express has been helping millions of travelers make lasting memories for nearly 40 years. Our combination of quality service, travel value and exciting destinations has made our Los Angeles based travel agency a leader in the travel industry. Casablanca Express is the preferred travel agency for companies that require fulfillment services for a variety of travel packages. Casablanca Express humbly began in 1980 starting providing mid-week trips to Las Vegas, Lake Tahoe and Reno. Casablanca Express is proud to say we now provide travel services to 100,000 passengers annually. Casablanca Express travels to a variety of destinations including Orlando, Las Vegas, Hawaii, San Francisco, Catalina, Lake Tahoe, San Diego, Mexico and many more. Casablanca Express is partnered with several major airlines, hotels and cruise lines. We are renowned for our commitment to customer satisfaction. Casablanca Express specializes in blending world class customer service, experience and incredible travel value. These core company elements have made us a trusted travel partner in the industry for nearly 40 years.

Kontaktuppgifter

1,4

Mycket dålig

TrustScore 1.5 av 5

873 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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Betygsatt 5 av 5 stjärnor

Highly Recommend

I had three certificates to process this morning. Linda was my customer support specialist and she did an amazing job assisting me. I was a bit confused with the process, dates, and calendar - but she smoothed it all out with patience and genuine care. I truly appreciate the time that she took to help me arrange my travel dates. I don't know if you can request a specific agent when you call, but if so - I HIGHLY RECOMMEND LINDA.

7 februari 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Michelle in customer service

Michelle in customer service was a great help to me today in getting my signed confirmation letter submitted. She was very responsive, returning my call promptly and being very thorough in providing answers to my questions.

5 februari 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Thank you

Thank you, Michelle for your understanding and flexibility to allow us to change our travel dates.

5 februari 2020
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Casablanca express has terrible…

Casablanca express has terrible customer service. I would not recommend using them even if it is a gift. It is not worth it. The whole process y long and inconvenient, and then you are reminded that they are the ones paying. Who wants a gift like that.

When you try to question certain process to understand, the representatives are rude and will not even let you finish your questions before they cut you off. They seem to have a, "well this is how it is, if you like it great id you don't too bad" attitude.

I was gifted a trip last year and did all the back and forths through mail. I called early last year to see if I could make my trip a full trip and was told I would get a call about 60 day prior to my trip. I called later on in the year and was told I would get a call mid January. I have not been called by the travel agent, when we called again we were told calla are done 4 to 6 weeks prior to the trip, usually 4 weeks.

I wanted to know why the timeframe had changed but the representatives get attitude and become rude. I spoke to manager Julio Valderamas, who later claimed to be the director and he was very condescending on the phone. He did not answer my question, told me they were the ones paying for the trip and decide to undo an adjustment another representative had done to our trip. I can't help feel like he was retaliating based on our conversation. When I asked to speak to his supervisor he denied having one saying he was the director, there was no one above him. There several things he contradicted himself during the conversation and the whole experience is too much of a headache. It is definitely not worth the gift.

I would not recommend doing business with casa blanca express.

29 januari 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Just booked my reservation with…

Just booked my reservation with representative Nicole. She was Amazing!! Excellent Customer Service. She was very patient and answered all my questions. She was very friendly and helpful.

28 januari 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Besides my holding for a live…

Besides my holding for a live representative to assist me . My customer service experience with angie was excellent. She was able to assist with getting a hold of the person assigned to my account

23 januari 2020
Omdöme utan inbjudan

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