Very disappointing experience. I booked the standard package for £55 at bentall centre but was charged £59.90 without any explanation. To make matters worse, the car wasn’t cleaned properly. Areas lik... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Very disappointing experience. I booked the standard package for £55 at bentall centre but was charged £59.90 without any explanation. To make matters worse, the car wasn’t cleaned properly. Areas lik... Se mer
Företaget har svarat
I had a really bad experience at Buchanan galleries around 6 years ago and vowed never again. However, two babies and needs must, today I went shopping at Silverburn Glasgow and Abraham cleaned my car... Se mer
Had our car detailed by Dom in Bristol (cabot circus) station and he did an amazing job on our polo ( it looks like it came out of the VW showroom). Would 100% recommend Dom for your next car clean as... Se mer
I had a diamond clean on my car in the Eastgate Shopping Centre, Inverness. I was getting my car cleaned as i was planning to sell it, so needed the interior brand new. I was very pleased with the res... Se mer
We are The Carwash Company, market leaders in hand car washing and valeting. Our locations cover the length of the country, from Inverness to Southampton, and we are adding new locations all the time.
Storbritannien
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 97 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Niki is a very good worker, he is professional in his work and also very kind. I am very satisfied with his work. He clean my car very good in Bluewater green parking
Very helpful staff, explained different services, no pressure. I opted for the Diamond service. Left the car for 3 hours which was my choice.
Came back to a very shiny car which looked fresh.
Care had been taken to clean nooks and crannies and once again young lady who served me was there to greet me.
Highly recommended. Value for money.
Staff were so friendly, courteous and professional. My car was spotless and looked like it did when I collected new. I will certainly return as a customer.
Fabulous job!! My cat was sparkling after the clean. The staff are amazing 🤩
Went to Bluewater and had the pleasant experience of dealing with Marco who I believe to be the Manager - Unlike other places I’ve been to in the past, he took the time out to explain the differences between the options available and in the end I opted for the diamond package.
I can’t fault his or the teams service and accuracy to detail and will no doubt return!
I took the platinum package . Great value for money. Staff were brilliant . Highly recommend the Carwash Company
Pre booked and pre paid, only to arrive at the time of booking to be told its first come first serve and I couldn’t be seen for 2.5 hours. I wasn’t able to wait that long. My requests for a refund have gone unanswered. Do not book ahead if you use this company

Svar från The Carwash Company
I visited Howard Centre Welwyn and got my van got my van cleaned on the diamond package. The staff were extremely friendly and very thorough. Top service. I will use this company for all my company vehicles
Steve
I went to their carwash in Buchanan galleries in Glasgow and the wash was ok not great I pointed out areas that weren't clean and they had marked my leather seats with some spray and one of them was rude and they called someone who was in charge because I refused to pay £85 as quoted and I got a guy at the end of the phone threatening me about he has my reg and and photos of my car and says he knows where I live.
So I have now went to the police about it
Please AVOID this company at all costs.

Svar från The Carwash Company
In all honestly it wasn’t a great experience. I arrived and got out the car and as soon as I did the man I dealt with tried to upsell me. I paid for the platinum package and immediately he was trying to get me to spend another £20 for more work to be done.
My car wasn’t that bad, no dog hair but he spotted a dog bowl in the back and tried to get my to pay more for this. I refused as my dog is small and goes in a cage which I had removed from the car. There was no dog hair present.
The man I handed my keys over to smelt strongly of alcohol on his breath which was a red flag to me.
He said 2 hour, so when I returned after 3 hours and the car still wasn’t ready I was displeased but waited patiently.
He told me the car was ‘very dirty for a platinum package’ which confused me because surely you pay for the outcome not the starting point. The car was not soiled. All it needed was a hoover inside and yes lots of dead flies on the outside.
The car wasn’t cleaned well at all, infact it almost looked worse. The platinum package should have had tar removal included but it definately didn’t.. chunks of tar on the back of the car show this clearly. The car wasn’t cleaned well poorly washed, usually when washed you can feel the smoother paintwork but it felt like it was covered in grit.
The inside isn’t great, bits on the dashboard, the infotainment screen not wiped down, the foot pedal incredibly splint from some kind of polish and wet marks all over the leather middle seat in the back.
Not great at all. To be honest a waste of money, I had to wash the car myself today and made a much better job.
Really disappointed and won’t be back.

Svar från The Carwash Company
Malkeet was very professional, friendly and extremely thorough. He cleaned our call well, in a timely manner and above all with a smile on his face. Very happy and will come back again - I believe they are perhaps the better franchise out of the local ones
Really friendly staff ant super happy with job they done.
Fully recommend them I went for the deluxe option.
Compared to some car wash companies I’ve used before which always left me disappointed I will be using the car wash company again for sure
Great service and kind staff.
Always happy to be back

Svar från The Carwash Company
Went for the ceramic deluxe at St David’s Shopping Centre in Cardiff and have to say what an amazing job Emil and his team did on my car. At 10 years old it now looks as good as new, inside and out.
Could not recommend highly enough, I will definitely be back.

Svar från The Carwash Company
Had my car washed at Bluewater in Kent multiple times now. I must say they do a fantastic job down there. Car always comes out looking good as new.
I always go for the Diamond Package and it’s worth every penny.
Cannot fault them 👏🏻

Svar från The Carwash Company
Unbelievable service at The Howard Centre Welwyn
I got the ceramic delux and was over the moon with how the car returned for the price. 5 star for the wash and the customer service from the team there. Very happy customers

Svar från The Carwash Company
I went for the Deluxe package at St.Davids in Cardiff.
My Jag looks as good as the day I bought it,I was very impressed.
Many thanks to Emil and the boys.
Great job from start to finish. Arrived and was greeted by Minko. friendly and listened to what I wanted and I had the diamond package ! What a stunning look it left on the outside and inside of the car !
I will be back ! One happy customer

Svar från The Carwash Company
5 star
Chose the diamond package at Howard centre at Welwyn and car looks brand new
Thanks very much to Minko

Svar från The Carwash Company
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