The Carwash Company  Omdömen 

887
•
TrustScore 4 av 5

3,9

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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Very disappointing experience. I booked the standard package for £55 at bentall centre but was charged £59.90 without any explanation. To make matters worse, the car wasn’t cleaned properly. Areas lik... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I had a really bad experience at Buchanan galleries around 6 years ago and vowed never again. However, two babies and needs must, today I went shopping at Silverburn Glasgow and Abraham cleaned my car... Se mer

Betygsatt 5 av 5 stjärnor

Had our car detailed by Dom in Bristol (cabot circus) station and he did an amazing job on our polo ( it looks like it came out of the VW showroom). Would 100% recommend Dom for your next car clean as... Se mer

Betygsatt 5 av 5 stjärnor

I had a diamond clean on my car in the Eastgate Shopping Centre, Inverness. I was getting my car cleaned as i was planning to sell it, so needed the interior brand new. I was very pleased with the res... Se mer

Företagsinformation

  1. Biltvätt

Skrivet av företaget

We are The Carwash Company, market leaders in hand car washing and valeting. Our locations cover the length of the country, from Inverness to Southampton, and we are adding new locations all the time.


Kontaktuppgifter

3,9

Bra

TrustScore 4 av 5

887 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 97 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,9

Alla omdömen

(887)

291 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Very helpful staff

Very helpful staff, explained different services, no pressure. I opted for the Diamond service. Left the car for 3 hours which was my choice.
Came back to a very shiny car which looked fresh.
Care had been taken to clean nooks and crannies and once again young lady who served me was there to greet me.
Highly recommended. Value for money.

6 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Staff were so friendly

Staff were so friendly, courteous and professional. My car was spotless and looked like it did when I collected new. I will certainly return as a customer.

4 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Went to Bluewater and had the pleasant…

Went to Bluewater and had the pleasant experience of dealing with Marco who I believe to be the Manager - Unlike other places I’ve been to in the past, he took the time out to explain the differences between the options available and in the end I opted for the diamond package.
I can’t fault his or the teams service and accuracy to detail and will no doubt return!

2 maj 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Pre booked and pre paid - NO service

Pre booked and pre paid, only to arrive at the time of booking to be told its first come first serve and I couldn’t be seen for 2.5 hours. I wasn’t able to wait that long. My requests for a refund have gone unanswered. Do not book ahead if you use this company

4 maj 2026
Omdöme utan inbjudan
Logotyp för The Carwash Company

Svar från The Carwash Company

Good afternoon Ellen,

Thank you for your feedback, and we’re sorry to hear about your experience. We understand how frustrating this must have been, especially after pre-booking and pre-paying for your appointment.

This is not the level of service or communication we aim to provide, and we apologise for the inconvenience caused.

We can see that a refund was issued back to you yesterday at 11:17am, This can sometimes take 1-2 days to reach your account depending on your bank.

If there is anything further we can assist with, please do not hesitate to reach out to me directly at James@carwashcompany.org

Many thanks,
The Car Wash Company Head Office Team

Betygsatt 1 av 5 stjärnor

I went to their carwash in Buchanan…


I went to their carwash in Buchanan galleries in Glasgow and the wash was ok not great I pointed out areas that weren't clean and they had marked my leather seats with some spray and one of them was rude and they called someone who was in charge because I refused to pay £85 as quoted and I got a guy at the end of the phone threatening me about he has my reg and and photos of my car and says he knows where I live.
So I have now went to the police about it
Please AVOID this company at all costs.

2 maj 2026
Omdöme utan inbjudan
Logotyp för The Carwash Company

Svar från The Carwash Company

Good morning Gary,

This appears to be a duplicate review to your previous review dated 2nd May

Please get in touch with us at James@carwashcompany.org so that we can assist you further.


Many Thanks
The Car Wash Company Head Office Team

Betygsatt 1 av 5 stjärnor

Really disappointed. Poor service for the price.

In all honestly it wasn’t a great experience. I arrived and got out the car and as soon as I did the man I dealt with tried to upsell me. I paid for the platinum package and immediately he was trying to get me to spend another £20 for more work to be done.
My car wasn’t that bad, no dog hair but he spotted a dog bowl in the back and tried to get my to pay more for this. I refused as my dog is small and goes in a cage which I had removed from the car. There was no dog hair present.
The man I handed my keys over to smelt strongly of alcohol on his breath which was a red flag to me.
He said 2 hour, so when I returned after 3 hours and the car still wasn’t ready I was displeased but waited patiently.

He told me the car was ‘very dirty for a platinum package’ which confused me because surely you pay for the outcome not the starting point. The car was not soiled. All it needed was a hoover inside and yes lots of dead flies on the outside.

The car wasn’t cleaned well at all, infact it almost looked worse. The platinum package should have had tar removal included but it definately didn’t.. chunks of tar on the back of the car show this clearly. The car wasn’t cleaned well poorly washed, usually when washed you can feel the smoother paintwork but it felt like it was covered in grit.
The inside isn’t great, bits on the dashboard, the infotainment screen not wiped down, the foot pedal incredibly splint from some kind of polish and wet marks all over the leather middle seat in the back.

Not great at all. To be honest a waste of money, I had to wash the car myself today and made a much better job.

Really disappointed and won’t be back.

4 maj 2026
Omdöme utan inbjudan
Logotyp för The Carwash Company

Svar från The Carwash Company

Good afternoon Toria,

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and disappointed that we did not meet the standards you expected from us.

What you’ve described regarding the service, communication, cleanliness of the vehicle, and your concerns about a member of staff are all matters we take very seriously. This is certainly not the level of service we aim to provide, and we understand your frustration and disappointment.

We would really appreciate the opportunity to investigate this further and discuss your visit with you directly. Please could you contact us at James@carwashcompany.org with your so we can look into this and work towards resolving the matter.

Many thanks,
The Car Wash Company Head Office Team

Betygsatt 5 av 5 stjärnor

Malkeet was very professional

Malkeet was very professional, friendly and extremely thorough. He cleaned our call well, in a timely manner and above all with a smile on his face. Very happy and will come back again - I believe they are perhaps the better franchise out of the local ones

5 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great car wash service

Really friendly staff ant super happy with job they done.
Fully recommend them I went for the deluxe option.
Compared to some car wash companies I’ve used before which always left me disappointed I will be using the car wash company again for sure

5 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great service and kind staff.

Great service and kind staff.

Always happy to be back

5 maj 2026
Omdöme utan inbjudan
Logotyp för The Carwash Company

Svar från The Carwash Company

Good morningJohn,

Thank you for taking the time to leave us a review following your visit to one of our locations

We are happy to hear that the team on site looked after you and your vehicle and we hope to see you again soon!

Many Thanks
The Car Wash Company Head Office Team

Betygsatt 5 av 5 stjärnor

Fantastic experience at St David’s Shopping Centre

Went for the ceramic deluxe at St David’s Shopping Centre in Cardiff and have to say what an amazing job Emil and his team did on my car. At 10 years old it now looks as good as new, inside and out.

Could not recommend highly enough, I will definitely be back.

29 april 2026
Omdöme utan inbjudan
Logotyp för The Carwash Company

Svar från The Carwash Company

Good morning Steve,

Thank you for taking the time to leave your review!

We're thrilled to hear how happy you are with the Ceramic Deluxe service and that your car is looking as good as new again.

Emil and the team will be delighted to know their hard work made a difference. We really appreciate your recommendation and look forward to welcoming you back again soon!

Many Thanks
The Car Wash Company Head Office Team

Betygsatt 5 av 5 stjärnor

Bluewater in Kent

Had my car washed at Bluewater in Kent multiple times now. I must say they do a fantastic job down there. Car always comes out looking good as new.
I always go for the Diamond Package and it’s worth every penny.

Cannot fault them 👏🏻

2 maj 2026
Omdöme utan inbjudan
Logotyp för The Carwash Company

Svar från The Carwash Company

Good morning Jamie,

Thank you for your continued support and for taking the time to share your experience

We're delighted to hear that you're consistently happy with the results

It means a lot to know your car leaves looking as good as new every time. We look forward to seeing you again soon


Many Thanks
The Car Wash Company Head Office Team

Betygsatt 5 av 5 stjärnor

Unbelievable service at The Howard…

Unbelievable service at The Howard Centre Welwyn
I got the ceramic delux and was over the moon with how the car returned for the price. 5 star for the wash and the customer service from the team there. Very happy customers

3 maj 2026
Omdöme utan inbjudan
Logotyp för The Carwash Company

Svar från The Carwash Company

Good afternoon Dale,

Thank you for such an amazing review! We're thrilled to hear you were over the moon with the Ceramic Deluxe and that your car came back looking its best. Our team at The Howard Centre will be happy to hear your kind words.

We really appreciate your support and look forward to welcoming you back again soon


Many thanks
The Car Wash Company Head Office Team

Betygsatt 5 av 5 stjärnor

My car looks sparkling new!

I went for the Deluxe package at St.Davids in Cardiff.

My Jag looks as good as the day I bought it,I was very impressed.

Many thanks to Emil and the boys.

2 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great job from start to finish at Howard centre welwyn

Great job from start to finish. Arrived and was greeted by Minko. friendly and listened to what I wanted and I had the diamond package ! What a stunning look it left on the outside and inside of the car !

I will be back ! One happy customer

2 maj 2026
Omdöme utan inbjudan
Logotyp för The Carwash Company

Svar från The Carwash Company

Good morning Scott,

Thank you for such a fantastic review, We're pleased to hear you had a great experience from start to finish and that Minko looked after you so well.

It’s brilliant to know you were happy with the Diamond package and the results on both the interior and exterior. Your feedback means a lot to the team.

We look forward to welcoming you back again soon


Many Thanks
The Car Wash Company Head Office Team

Betygsatt 5 av 5 stjärnor

5 star

5 star

Chose the diamond package at Howard centre at Welwyn and car looks brand new

Thanks very much to Minko

3 maj 2026
Omdöme utan inbjudan
Logotyp för The Carwash Company

Svar från The Carwash Company

Good morning Ian,

Thank you for your great feedback! We're delighted to hear you chose the Diamond package and that your car is looking brand new. We'll be sure to pass your kind thanks on to Minko as well.

We really appreciate your support and look forward to seeing you again!

Many Thanks
The Car Wash Company Head Office Team

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