Very disappointing experience. I booked the standard package for £55 at bentall centre but was charged £59.90 without any explanation. To make matters worse, the car wasn’t cleaned properly. Areas lik... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I had a really bad experience at Buchanan galleries around 6 years ago and vowed never again. However, two babies and needs must, today I went shopping at Silverburn Glasgow and Abraham cleaned my car... Se mer
Had our car detailed by Dom in Bristol (cabot circus) station and he did an amazing job on our polo ( it looks like it came out of the VW showroom). Would 100% recommend Dom for your next car clean as... Se mer
I had a diamond clean on my car in the Eastgate Shopping Centre, Inverness. I was getting my car cleaned as i was planning to sell it, so needed the interior brand new. I was very pleased with the res... Se mer
Företagsinformation
Skrivet av företaget
We are The Carwash Company, market leaders in hand car washing and valeting. Our locations cover the length of the country, from Inverness to Southampton, and we are adding new locations all the time.
Kontaktuppgifter
Storbritannien
- carwashcompany.org
3,9
Bra
887 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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HORRIBLE EXPERIENCE!
HORRIBLE EXPERIENCE!
Had my car cleaned here in bristol cabot circus a few days ago and it was horrible i paid £75.95 and i had crumbs on the floor and the windows were all smudgy and just found out that they don’t use water so that explains why the car wasn’t even cleaned properly on the outside. I am really upset with this experience. i wish i could give less stars.
30 augusti 2026
Omdöme utan inbjudan
Svar från The Carwash Company
Good morning Kelly,
Thank you for taking the time to leave us a review following your visit to our site in Cabots Circus, Bristol.
We’re sorry to hear about your experience at our Bristol Cabot Circus site. We appreciate how disappointing it must have been to collect your vehicle and still find crumbs and smudging left behind.
We’d appreciate the opportunity to look into this properly with the site team and see how we can put things right for you. Please contact us directly at James@carwashcompany.org with the details of your visit, and we will be happy to investigate this further.
Kind regards,
The Carwash Company Head Office Team
I came back I paid for my seven seater…
I came back I paid for my seven seater and hadn’t cleaned the back two seats not impressed
29 augusti 2026
Omdöme utan inbjudan
Svar från The Carwash Company
Good morning Caroline,
Thank you for taking the time to leave us feedback following your visit to one of our locations.
We’re sorry to hear that the back two seats were missed during your visit, particularly as you had paid for a service covering your seven-seater vehicle.
We’d appreciate the opportunity to look into this and see how we can put it right for you. Please contact us directly at James@carwashcompany.org with the details of your visit, and we’ll be happy to investigate this further.
Kind regards,
The Carwash Company Head Office Team
Brilliant service from George in pink…
Brilliant service from George in pink car park. Did an amazing job, good price and great service.
29 augusti 2026
Omdöme utan inbjudan
Slick process and a shiny car!
This was my first experience of the Carwash Company.
It was easy to book an appointment to get my car washed and valeted. I chose a time convenient for me and found it available.
Although I arrived early for the booking, I was welcomed and offered additional services at a discounted rate. I also had the car parking fee paid for me. That's a nice touch as I had expected to pay for parking.
The car was ready as promised and was really clean .
I would certainly use this facility again.
22 augusti 2026
Omdöme utan inbjudan
Wouldn't waste your money
Wouldn't waste your money. Paid £100 for a service at their Inverness site and the car came out as dirty as it went in. Its a new car and didnt even need that much cleaned. They also stained the plastics. Customer service are of no use, given the runaround by two agents.
9 augusti 2026
Omdöme utan inbjudan
Svar från The Carwash Company
Good afternoon Kerry,
Thank you for taking the time to leave us a review regarding your visit to our site in The Eastgate Shopping Centre, Inverness.
We’re sorry that your recent visit to us site fell so far below the standard you should have received.
We understand that the matter has now been resolved directly with you by my colleague, and as discussed, we issued a full refund for the service.
We’re sorry again for the experience you had with us and appreciate you taking the time to bring your concerns to our attention. We hope that the resolution provided goes some way towards addressing your disappointment.
Kind regards,
The Carwash Company Head Office Team
Really lovely team got my car looking…
Really lovely team got my car looking beautiful after an interior and exterior valet at silverburn. They completed it super quick too which was so helpful! Really nice guys too! Thank you 😄
19 augusti 2026
Omdöme utan inbjudan
Great service really happy with the…
Great service really happy with the standard of cleaning my car was a big job and they done amazing work on it !
16 augusti 2026
Omdöme utan inbjudan
Excellent quick efficient and…
Excellent quick efficient and professional service - thanks car looks amazing inside and out
16 augusti 2026
Omdöme utan inbjudan
Brilliant job done
Brilliant job done, I work in the shopping centre and dropped my car off before work then collected on my lunch break. I got the interior and exterior done and I can honestly say I don’t think I’ve ever seen my car so clean!! Absolutely fantastic job and the site manager was great too.
15 augusti 2026
Omdöme utan inbjudan
Quality job
Quality job, nice guys, would recommend compared to IMO!
15 augusti 2026
Omdöme utan inbjudan
Car looks brand you after Diamond level…
Car looks brand you after Diamond level valet. Quality as usual.
14 augusti 2026
Omdöme utan inbjudan
Great clean
No complaints in the slightest, came back after a round of shopping in Cabot circus, serious job on the exterior of the car. Shining like new and interior clean as from factory. Great job 👍🏽
14 augusti 2026
Omdöme utan inbjudan
Guy who sold the ceramic service was…
Guy who sold the ceramic service was friendly and helpful. Car looked fabulous after
12 augusti 2026
Omdöme utan inbjudan
Just rude and dodgy!
The guy was extremely rude and would not let me pay for a gold or diamond service instead insisting that we had to have the deluxe diamond as he had to wash the mats. When we queried this and asked why we couldn’t have the plain gold or diamond he said he would just vacuum it and nothing else. He then charged us for a 4x4. The car was an suv.
Sorry but he had a bad attitude and then played us. I should have walked away!
12 augusti 2026
Omdöme utan inbjudan
Svar från The Carwash Company
Hi Samantha,
thank you for sharing your experience, and we're sorry to hear you felt pressured into a package you didn't want, and that there was confusion over vehicle classification and pricing. This isn't the level of service we expect our customers to receive.
We'd like to look into this properly, so please do send us an email via Sam@Carwashcompany.org, with your visit details (location, date, and vehicle) so we can follow it up directly and assist fully to resolve this matter for you.
Thanks,
The Carwash Company Head Office Team
Valet experience
The 2 lads have valeted my car perfectly.. very clean and very professional… would highly recommend… in the red car park of Meadowhall
12 augusti 2026
Omdöme utan inbjudan
Clean and shiny like brand new
Amazing service had my car shining like a mirror like it was brand new, top lads I’d highly recommend them if you’re ever in the Cabot circus car park
11 augusti 2026
Omdöme utan inbjudan
A swift thorough service
A swift thorough service. Great convenience whilst shopping too!
8 augusti 2026
Omdöme utan inbjudan
Diamond car wash £50 service
I was just stunned at how bad my car had been cleaned.
I went for the 'Diamond sparkling interior & exterior', costing me £50 after discount.
Admittedly the car was very dirty as it hadn't been cleaned in months. But they push the pareto rule to a maximum - they do 80% of the work in 20% of the time. All the main areas were clean. However, its the corners, the edges, the areas where panels join, the areas between door and bodywork (door jams?) which are NOT cleaned. Its not the fault of the guys who cleaned it - they have to do so many cars an hour with only hand tools to hand. Its the company that milks them and the customers.
I wish I could leave photos as evidence to show just how badly it was done. I will NEVER again use them, and absolutely do NOT recommend them.
7 augusti 2026
Omdöme utan inbjudan
Svar från The Carwash Company
Good afternoon Antonio,
Thank you for taking the time to leave your review following your visit to our location at The Bentall Centre.
We are sorry to hear that the Diamond service did not meet the standard you, or we would expected, particularly given the areas you have highlighted.
We would appreciate the opportunity to look into your concerns and see how we can put this right for you. Please contact us directly at James@carwashcompany.org with the details of your visit, and we will be happy to investigate this further.
Kind regards,
The Carwash Company Head Office Team
Great service and did a really good job…
Great service and did a really good job tackling my dog hair!
7 augusti 2026
Omdöme utan inbjudan
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