The Carwash Company  Omdömen 

887
•
TrustScore 4 av 5

3,9

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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Very disappointing experience. I booked the standard package for £55 at bentall centre but was charged £59.90 without any explanation. To make matters worse, the car wasn’t cleaned properly. Areas lik... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I had a really bad experience at Buchanan galleries around 6 years ago and vowed never again. However, two babies and needs must, today I went shopping at Silverburn Glasgow and Abraham cleaned my car... Se mer

Betygsatt 5 av 5 stjärnor

Had our car detailed by Dom in Bristol (cabot circus) station and he did an amazing job on our polo ( it looks like it came out of the VW showroom). Would 100% recommend Dom for your next car clean as... Se mer

Betygsatt 5 av 5 stjärnor

I had a diamond clean on my car in the Eastgate Shopping Centre, Inverness. I was getting my car cleaned as i was planning to sell it, so needed the interior brand new. I was very pleased with the res... Se mer

Företagsinformation

  1. Biltvätt

Skrivet av företaget

We are The Carwash Company, market leaders in hand car washing and valeting. Our locations cover the length of the country, from Inverness to Southampton, and we are adding new locations all the time.


Kontaktuppgifter

3,9

Bra

TrustScore 4 av 5

887 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 97 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,9

Alla omdömen

(887)

291 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

My car looked brand new!

I used the car wash in the Red Car Park at Meadowhall and the service was fantastic. My car looked like brand new - immaculately clean and the guy who did it was lovely, really polite, friendly and great at his job - thank you, I’ll be back again. Highly recommend!

9 september 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Braehead - unacceptable

I visited the Braehead branch on Sunday and paid for the Deluxe Car Wash. Unfortunately, the overall result was disappointing. The cleaning itself was mediocre – for example, the inside of the windscreen was left smeared.

My main concern, however, was that a member of staff connected their own phone to my car’s Bluetooth system in my absence and without my permission. Whatever they did caused my infotainment system to lock up.

I’m sure this was probably done for the convenience of the staff member to play music, but that isn’t the point. A customer’s vehicle is private property, and there is no justification for pairing a personal device without consent. As a customer, I have no way of knowing what access was gained or what personal information may have been available through that connection. That uncertainty alone makes this completely unacceptable.

Before posting this review, I emailed the company to give them the opportunity to investigate and respond. Unfortunately, I received no acknowledgement or reply, which is why I’ve decided to leave this review instead.

I hope management takes this seriously, as it raises concerns about staff training, customer service, respect for customers’ property, and data privacy.

6 september 2026
Omdöme utan inbjudan
Logotyp för The Carwash Company

Svar från The Carwash Company

Good morning Martyn,

We’re sorry to hear about your experience at our Braehead branch and we apologise that Sam had not yet replied to your email to him on 7th September, he is currently away on annual leave.

Firstly, we apologise that the Delux Car Wash did not meet the expected standard, including the inside of the windscreen being left smeared.

We also want to reassure you that our staff member cannot gain access to your personal information by connecting their phone to your car’s Bluetooth system.
However, connecting a personal device to a customer’s vehicle without permission should never have happened, regardless of the circumstances, and we apologise for this.

We take your concerns seriously and will be raising this with the branch management team to ensure our staff understand that personal devices must not be connected without permission.

One of our colleagues has now reached out to you via email following this so that we can discuss this further.

Many Thanks
The Car Wash Company Head Office Team

Betygsatt 1 av 5 stjärnor

Belfry Redhill car wash…

I have used the Belfry Redhill car wash before without any trouble but this time I was told my car had grown and was now a LARGE car and therefore cost £6 more than previously. I was told cash only despite there being a card payment option available. When I asked for a receipt they didnt know how to generate one and tried ringing their Manager for assistance but rudely declined to answer their call.

7 september 2026
Omdöme utan inbjudan
Logotyp för The Carwash Company

Svar från The Carwash Company

Good afternoon,

We’re sorry to hear about your recent experience at Belfry Redhill. We appreciate you bringing this to our attention, particularly as you have used our car wash previously without any issues.

We understand your frustration regarding the change in vehicle classification and the additional charge, as well as being told that payment had to be made in cash despite a card payment facility being available.
We also apologise that our team were unable to provide you with a receipt and, most importantly, that you felt the way your concerns were handled was rude and unhelpful.

This is not the level of service we aim to provide. We will be reviewing what happened with the team to ensure our pricing, payment options and receipt procedures are clearly understood and that customers are treated courteously at all times.

Thank you for your feedback, If you could reach out to us at James@carwashcompany.org we will be able to discuss this further with you to find a resolution.

We hope to hear from you soon


Many Thanks
The Car Wash Company Head Office Team

Betygsatt 5 av 5 stjärnor

Ivan at the Palace car park did a 10/10…

Ivan at the Palace car park did a 10/10 job. I’ve got one of those matt black coloured cars so no wax etc. The car now looks like new. Great service, great price. Also the location is perfect as car park was rammed today so a win win. I’ll be back.

6 september 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Super friendly

Super friendly. Efficient and I was pleased with the car wash.
This was at the palace car wash in harlequin.

6 september 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

Excellent car wash service!
I had my car cleaned at the Car Wash in the Red Car Park at Meadowhall, and I’m very happy with the result. Gabbier did an excellent job — he was friendly, professional, and paid great attention to detail. My car looked spotless and like new when he finished.

Thank you, Gabbier for the great service! I would definitely recommend him and will be coming back again. 🚗✨

5 september 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Professionalism

First time using this car wash and I’m genuinely impressed. I went for a full interior clean and the car honestly looks and feels like new again.

The guys were very professional, friendly and clearly took their time to do the job properly. Everything was cleaned to a really high standard and the attention to detail was excellent.

Extremely satisfied with the result and definitely worth the money. I’ll be coming back again and would happily recommend them to anyone looking for a proper, professional car clean. 5 stars from me! ⭐⭐⭐⭐⭐

2 september 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I recently visited the Car Wash in…

I recently visited the Car Wash in Bristol Cabot circus earlier last week Saturday for their platinum wash, on my Dacia but unfortunately, my experience was far from satisfactory. I was very disappointed with the quality of the exterior clean there was still visible dust left on the mirrors

The interior fared even worse. The cup holder was clearly missed and hadn't been cleaned at all, making it obvious it was overlooked. Furthermore, my car sustained damage to the interior during the wash

To add to the frustration, the owner initially tried to charge me more, claiming it wasn't the "right wash" for the job, only to eventually concede and provide the platinum service

Given the poor exterior finish, the missed interior details, the damage to my car, and the initial upselling attempt, I cannot recommend Car Wash Bristol. I will be back for a chat regarding the damage. Save your money and look elsewhere. THE PHOTOS WILL COME OUT TOO!!!

29 augusti 2026
Omdöme utan inbjudan
Logotyp för The Carwash Company

Svar från The Carwash Company

Good morning,

Thank you for taking the time to leave us your feedback following your visit to our site in Cabots Circus, Bristol.

We’re sorry to hear about your experience with us. We appreciate how disappointing it must have been to collect your vehicle after paying for a Platinum service and still find dust left on the mirrors, areas of the interior such as the cup holder missed, and concerns regarding some areas of concern on the interior of your vehicle.

We also acknowledge your concerns regarding the initial conversation about which service was appropriate for your vehicle. Customers should feel comfortable choosing the service they require without feeling pressured into additional services.

Please contact us directly with the details of your visit at James@carwashcompany.org and we will be happy to look into this further.


Kind regards,
The Carwash Company Head Office Team

Betygsatt 1 av 5 stjärnor

Paid online £39 arrived and the guy was…

Paid online £39 arrived and the guy was adamant I was paying an extra £50 to get outside waxed as the inside of my car was clean( it was dirty) all he wanted was to clean the outside which was obviously a bigger charge. Told him I don’t need a wax and he then said £10 extra for me to give you a good clean. Came back and car was barely touched inside is still dirty, windows are filthy. Absolute rip offs if you don’t spend extra then they don’t clean your car properly

31 augusti 2026
Omdöme utan inbjudan
Logotyp för The Carwash Company

Svar från The Carwash Company

Good morning Gemma,

Thank you for taking the time to leave us your feedback following your visit to one of our locations

We’re sorry to hear about your experience and the concerns you have raised regarding both the service you received and the interaction with our team member.

We’d appreciate the opportunity to look into this properly with the on site team and yourself to understand what happened during your visit. Please contact us directly at James@carwashcompany.org with the details of your visit, and we will be happy to investigate this further and work towards a resolution.


Kind regards,
The Carwash Company Head Office Team

Betygsatt 5 av 5 stjärnor

Another excellent experience

Another excellent experience. We wanted the car thoroughly cleaned inside and out in order to sell it and the guys did an amazing job. It has been completely transformed from a very grubby old car used mostly for dog walking and taking stuff to the dump into a sparkling nearly new condition.

31 augusti 2026
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

First experience using The Carwash Company

This was the first time I have used The Carwash Company and I booked for 09.30 on a Bank Holiday, so I was the only customer as far as I could see!
I left the car with them for an hour and when I came back it had been really well cleaned, inside and out, and I will definitely use them again.

31 augusti 2026
Omdöme utan inbjudan

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