The DPD driver apparently couldn’t find our address (though Amazon drivers have no difficulty). I have joined the DPD app with directions and photos (as they request) but today I learn my parcel is... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Lovely quality biscuits in a very attractive tin. Delivery was quick and arrived safely as it was well packaged. Bought as a gift and know it'll be greatly appreciated by someone who's a bit of a bisc... Se mer
Really nice products that arrived on time in well packed boxes that can be recycled. The tins containing the biscuits, tea etc were free of damage, these being wrapped in material that is ready for... Se mer
Företaget har svarat
Easy to use website, good choice of quality items and secure checkout. Kept informed of progress of order and delivered on time.
Företaget har svarat
Företagsinformation
- Export av mat och dryck
- också i
- Leverantör av företagsgåvor
- Leverantör av livsmedelsprodukter
- Livsmedelsproducent
- Livsmedelstillverkare
Skrivet av företaget
Cartwright & Butler is a family-owned, luxury food and beverage brand based in Yorkshire, England that's known for creating outstanding teatime luxuries. We champion British traditions and bring a spirit of luxury and occasion to today's teatime treats. We seek out the best bakers and finest confectioners to make our products to unique and exacting recipes and create luxury teatime treats. At the heart of the Cartwright & Butler brand is a tradition of family bakers that spans five generations. Gordon Arnett bought his first bakery in Hull in 1940. After the war, he invested in a charming, double-fronted shop in Beverley which he ceremoniously named 'The Cake Shop'. The business grew and the family went on to run a series of successful bakeries, finally selling the last of their production facilities to Finsbury Foods in 2008. That's when a new passion for teatime treats was born. Spotting an opportunity to bring something different to the market, the Arnett family acquired the Cartwright & Butler brand and a new era was born. Today, Cartwright & Butler sells in over 40 countries worldwide. From the shelves of premium retailers, to food halls, farm shops, and leisure destinations across the country and in duty-free shops from London to Seoul, Cartwright & Butler's range of teatime treats delights millions of customers every year.
Kontaktuppgifter
UNICORN HOUSE, BROAD LANE, HU15 2TS, GILBERDYKE BROUGH, EAST RIDING OF YORKSHIRE, Storbritannien
- 01482 213446
- care@cartwrightandbutler.co.uk
- cartwrightandbutler.co.uk
4,0
Bra
225 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 55 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Cartwright & Butler
Good afternoon,
Thank you so much for your review! We hope you enjoy!
Best wishes, C&B.
Svar från Cartwright & Butler
Good morning,
Thank you very much for your review. We hope you enjoy!
Best wishes,
C&B.
The quality of the sea salted toffees…
The quality of the sea salted toffees has considerably dropped in the recent past
30 juli 2026
Svar från Cartwright & Butler
Good afternoon,
Thank you for your review. We're sorry to hear that you are disappointed with the Sea Salted Toffees.
We appreciate you taking the time to share your comments, as customer feedback is always valuable to us.
Best wishes,
C&B.
Biscuits arrived safely.
21 juli 2026
Svar från Cartwright & Butler
Good afternoon,
Thank you very much for your review. It is great to hear the biscuits arrived safely, we hope you enjoy!
Best wishes,
C&B.
Easy to deal with and prompt delivery
19 juli 2026
Svar från Cartwright & Butler
Good morning,
Thank you very much for your review. We are so pleased to hear this!
Best wishes,
C&B.
Created my own the large hamper in the wooden box
Created my own hamper in the large wooden box. Looks brilliant. All the items look great quality. Thanks
18 juli 2026
Svar från Cartwright & Butler
Good morning,
Thank you very much for your review. We are so pleased to hear this!
Best wishes,
C&B.
Svar från Cartwright & Butler
Good morning Cheryl,
Thank you so much for your review! It is lovely to hear that you think our treats taste great.
Best wishes,
C&B
Fast delivery
7 juli 2026
Svar från Cartwright & Butler
Good afternoon,
Thank you very much for your review. We're so pleased to hear you have had a good experience!
Best wishes,
C&B.
Quick delivery of securely packed…
Quick delivery of securely packed premium dark chocolate covered pistachios
7 juli 2026
Svar från Cartwright & Butler
Good afternoon,
Thank you very much for your review. We're so pleased to hear you have had a good experience!
Best wishes,
C&B.
I haven’t received my order
I haven’t received my order. Please stop using DPD as your. Courier delivery service as they disappoint quite a lot.
11 juli 2026
Svar från Cartwright & Butler
Good morning,
Thank you so much for your review, we do apologise that you have not yet received your order, please could you contact our customer service team at care@cartwrightandbutler.co.uk so we can look into this further.
Best wishes, C&B.
It's a while since I have had salted…
It's a while since I have had salted caramel fudge form Cartwright and butler but it still has the whoo taste I love it.
10 juli 2026
Svar från Cartwright & Butler
Good morning,
Thank you so much for your review, it is lovely to hear you enjoy our fudge!
Best wishes,
C&B.
Svar från Cartwright & Butler
Good morning,
Thank you so much for your review, we are so pleased to hear you find our service and product excellent!
Best wishes,
C&B.
prompt delivery v good customer service…
prompt delivery v good customer service so happy with the hampers thank you
8 juli 2026
Svar från Cartwright & Butler
Good morning Caroline,
Thank you so much for your review, we are so pleased to hear you are happy with the hampers!
Best wishes,
C&B.
I usually love these biscuits but…….
I love these biscuits but in one of my last orders I found 2 dead small midge flies inside the cardboard packaging. Luckily the actual biscuits are sealed inside plastic wrapping but it were a little off putting. Before this I would have given 5 stars as usually first class biscuits with quick delivery.
28 juni 2026
Svar från Cartwright & Butler
Good morning,
Thank you very much for your review. We sincerely apologise that you have not had a good experience on this occasion.
Please could you contact our customer service team at care@cartwrightandbutler.co.uk so we can investigate this further.
Best wishes,
C&B.
When the expensive product fails to reach even reasonable standards, dont expect any Customer Service
An expensive, premium product but one I liked as I try to wean myself off strong fresh coffee every morning (at the Doctors insistence after losing a kidney). However the latest batch (Amazon subscription) left a disgusting mess in the cup. Not at all what I want from any tea bag, let alone an expensive one.
So I wrote to them - and sent pictures at their request. The response I received back was shoddy and not within a million miles of a premium brand response. 'Refered to technical' when the simple response was obvious; apologise and replace.
But the nameless 'Care' agent was careful to point out that option isn't available to them as I bought via an amazon subscription so I had to go back via amazon.
Premium brands selling premium products, especially ones on repeat subscription, usually care about loyal customers. These clowns obviously think my part of the deal is to pay, take what they send and disappear.
The disappearing is easy. Sub cancelled. Cornish tea (Smugglers Brew in the orange box) replaces it.
2 juli 2026
Omdöme utan inbjudan
Svar från Cartwright & Butler
Good morning,
We’re sorry to hear about your experience and that the latest batch didn’t meet expectations.
We also apologise that our response didn’t feel as helpful or supportive as it should have. While Amazon subscriptions do have a specific returns process, we appreciate that this shouldn’t affect the care and clarity you receive from us.
Thank you for taking the time to share your feedback.
Best wishes,
C&B.
Svar från Cartwright & Butler
Good morning,
Thank you very much for your review, it is lovely to hear you have had an excellent experience!
Best wishes,
C&B.
Brilliant customer service and great…
Brilliant customer service and great quality product!!!
26 juni 2026
Svar från Cartwright & Butler
Good morning,
Thank you very much for your review, we appreciate the positive feedback!
Best wishes,
C&B.
These are the best shortbread biscuits…
These are the best shortbread biscuits I’ve ever had and I’m 72 years old
25 juni 2026
Svar från Cartwright & Butler
Hi Stephen,
Thank you very much for your review, it's great to hear you enjoy our shortbread biscuits!
Best wishes,
C&B.
Lovely luxurious hamper
Great quality order, exactly as I hoped for when I ordered it, recipient was very happy with it as a gift 😊
22 juni 2026
Svar från Cartwright & Butler
Good afternoon,
Thank you very much for your review. We are so pleased to hear the recipient was very happy with their gift!
Best wishes,
C&B.
Great products...jars are…
Great products...jars are brilliant..first rate packaging and delivery..good prices.
23 juni 2026
Svar från Cartwright & Butler
Good afternoon,
Thank you very much for your review. It is great to hear that you enjoy our products in jars!
Best wishes,
C&B.
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