Carsa - Southampton Omdömen 

Awesome service . Though part exchange value was little low .

When we initially came to view the car the show room only had two staff on, so there was a short wait before we could test drive the vehicle. We were left to drive it ourselves with no pushy salesman and encouraged to go on the motorway, however there was very little fuel in the car to allow this.

We were part exchanging and due to them offering a very low amount, we decided to leave it.

The next day, the called offering to 'sweeten' the deal, with offering more for the part exchanging, offering 12 months warranty and reducing the cost of the new car. We decided to go forward with it. Arranged an appointment for a couple of days time to collect the car.

The show room was very busy on this occasion, with staff telling others that staff had called in sick or were on a course. We were left waiting around 45 minutes before paperwork actually began to be completed.

Surprise surprise, as I expected they then suddenly could not honor the deal and revoked part of it! When I tried to discuss this, the salesman was very confrontational with myself, basically shoving paperwork in my face. To be honest, I was ready to walk out completely, but my husband is more placid than me.

I certainly would not be coming back.

As for the car. Its certainly not cleaned to my standards, so I'll have to sort this myself as there is something sweet and sticky in the central car lift bit.

Great customer service on pick up of car. Thank you! George made it straightforward & welcoming.

Spent three hours at the branch buying the car in a very long winded experience. I was told a different price then I was originally quoted, meaning I have now had to pay more than expected. After owning the car for less than two hours it died, I spent 30 minutes trying to get ahold of customer care for them to tell me the car would have to be towed. I’ve now been without the car for two days with little communication unless I question them. This has been an overall poor experience and I don’t recommend using them.

Very pleased with our new car, I was very impressed from the moment I first called Carsa. The car was exactly as described and very well prepared for sale. Upon turning up at the showroom We were well looked after and then went on our test drive alone so no pushy sales person in back of car as has happened with other dealers. We were also told to take as long as we like and also advised to take car on the motorway too which was good.
We were talked through all of our options on our return after deciding to purchase the car and we also took out the 4 year warrantee and bodywork and wheel repair service too.
The complete service we received from Carsa today has been great and we are two very happy customers.
Thank you Carsa Team

Was told finance was pre-agreed, that it was a come and test drive and drive off. No security code for Head unit so couldn’t test that. 6 hrs later finance still not approved. Painful. Car is great and a good price.

The car was really well presented , very clean inside and out
Austin deal with us very well but your appointment system is chaotic - we had a 12.30pm slit but waited around 35/40 minutes to be seen
Minimal meet and greet during that period - no coffee mugs etc

My experience was mostly awful. It should have been an exciting day but it turned to be a super stressful hassle.
My appointment was booked for 1pm, we got there for 12:30 and decided to wait. We were sat down and weren’t seen until almost 1:30. Once sat down and everything we talked about the car, filled in some paperwork and went through numbers, then we were left to sign documents etc. and inbetween dealing with us, the salesman would bounce between 2 or so other customers so we had to wait a long time if we had a question about the documents or something. We did our test drive and were happy, signed everything and then at the last minute they explained there was a problem with the tax as the vehicle was registered as a disabled vehicle by the previous owner. They then sent us to hedge end to go to a post office and send off a V62 form, and while there I had to tax the vehicle too which they said they would do for us. After all was said and done, we were there for 4.5 hours, super stressed, and not one bit excited about the new car. The salesman did all he could but I wanted to speak to the manager to express my dissatisfaction, and he wouldn’t even come out of his office to listen to it which was super disappointing because I didn’t want to moan to this 20 year old lad trying to do his job. We had dinner reservations for the evening but because of the hassle of everything we didn’t make it which we of course lost our deposit on, and all they gave us for our trouble was £10 of fuel. They made about £1600 commission on the finance, wouldn’t even fill the tank up. That’s not very customer focussed.

If I have any advice for management it would be to stick to appointments and if you can’t stick to them, don’t set them. Also if a salesman is dealing with a customer, have him deal with that customer and not 2, 3 at a time.

This was the worst car buying experience I’ve ever had, and I won’t be returning for my next car.

Had a good experience at the Southampton branch today. Process was very slick but assume the was due to self funding and having no previous finance(other customers were waiting much much longer) no fault of cards though. The car had been valeted but not to the best standard and required me to give it a further clean when home. As it was a plugin hybrid I was disappointed that it wasn’t charged for the test drive so had to do that when I got home

Austin was amazing! The nicest chap, super helpful, kind and understanding. He made a stressful day much better

Car good Courtney lovely very helpful
Do not love the all the extras re alloys /car polish etc etc

Very good very nice good service.

from the first phone call enquiring about the t-roc and finding out how much the trade in there was no hard sell I had a 4 hour drive to get to Southampton sat and talked to Rami who was very helpful and respectful no bs just did his job well done to you 👍👍👍 I don't do sales bs let's just get the deal done I'm very happy with my new car it's every thing I expected it to be thanks so much for you help a very friendly faf free experience sorry Rami if I got your name wrong the young Brazilian chap very very professional 😊

I didn’t feel you got a personal service felt the salesman was a bit arrogant they seemed to be very busy dealing with 2 customers at a time.and when I left the garage with the car an emergency light came on my dashboard but because I was there so long drove home.the light was low tyre pressure on front right tyre which should have been checked,I have put air in the front and hope that’s the end of it and not a slow puncture.I spent 28,000 pounds for car and warranty and felt the service I received was poor.certainly won’t be recommending you regards s Robertson

Good customer service

Chris was amazing from the moment we walked it up to the part we handed over the one car and took ownership of our new car.
Amazing service and highly recommended.

Vehicle was immaculate and buying process expertly handled by George Parker.

Can't rate the service and communication high enough. Chris at Southampton very polite and professional as soon as we walked in the door. Would highly recommend

I think the branch manager saved it to be honest. His demeanor and very calm attitude made me feel like I was in good hands. He settled any issues I had and made me feel at ease for this I was very happy.

Austen was fantastic. Wouldn’t have bought the car without him