As promised I would follow up when I received the item. I had ordered a cotton dress - what arrived was some kind of strectchy rough rubber type of material that, just my opinion, was flamable. I al... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Completely bogus! the website paints an entirely different picture of the clothing than what it actually is. Worst company I have ever dealt with. Deceitful in every way. I am out a lot of money. I w... Se mer
They would not take back their cheap clothing! Making it hard to send back. The plastic material, misleading pictures, the buttons are even printed on the fabric. They are a scam company getting thei... Se mer
Företaget har svarat
The swimsuit fits me well and gives good coverage around the stomach area. I liked the fabric because it does not feel too thin. Delivery was fast, and the package arrived in good condition. I am happ... Se mer
2,1
Dålig
514 omdömen
Ingen aktuell inbjudningshistorik
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Orders Never Arrived
I ordered three times from this company because the blouses were very attractive. I was billed three times, in a matter of about six weeks. I got notice that my packages had been delivered, but I never received anything. They took my money and delivered nothing.
3 juli 2026
Omdöme utan inbjudan
Svar från Carolmargaret Wilmington
We’re very sorry to hear about your experience. We understand how concerning it is when an order does not arrive as expected, and we take delivery and payment concerns very seriously.
We would like the opportunity to review your orders and investigate the delivery status so we can determine what happened and assist you appropriately. Please contact our customer care team at [care@carolmargaret-wilmington.com](mailto:care@carolmargaret-wilmington.com) with your order details so we can look into this for you.
Thank you for bringing this matter to our attention. We value your business and hope we can help resolve your concerns.
Buyer Beware!!
Glossy ads drew me in and the “Carol and Margaret—North Carolina” helped me assume that this was a brick and mortar store in Wilmington, NC. The three items I ordered were slow to arrive, and none were of good quality, and two absolutely did not fit although the sizes were correctly ordered. It was shoddy workmanship, matched by shoddy return requirements. The company quickly responded to my emails, but the cost of shipping back to CHINA (not North Carolina), along with all the required paperwork, made returning the items more trouble and expense that the items themselves were worth. Lesson learned—-always seek out reviews, and read all the info on the website before placing your order. The site itself is intentionally misleading. Do not order from this place.
31 juli 2026
Omdöme utan inbjudan
Svar från Carolmargaret Wilmington
Thank you for taking the time to share your detailed feedback. We sincerely apologize that your experience did not meet your expectations.
We're sorry to hear that the items did not meet your standards in terms of quality and fit, and we understand your disappointment regarding the return process. We also regret any confusion about our business location. As an **international retailer**, we work with global fulfillment partners to serve customers in many countries, and we appreciate you bringing your concerns to our attention.
Your comments are valuable and have been shared with our team as we continually work to improve our products, website transparency, and customer experience.
If there is anything further we can do to assist you or address your concerns, please don't hesitate to contact our Customer Care team at **[care@carolmargaret-wilmington.com](mailto:care@carolmargaret-wilmington.com)**. We're always happy to help.
Thank you again for your review, and we hope we may have the opportunity to provide you with a better experience in the future.
DO NOT BUY
I cannot believe I did not check the reviews before spending money on this products! Took almost a month to arrive, horrible quality, screen printed and terrible chemical smell. I am REALLY hoping I can get in touch for a refund. I was able to successfully hear back about shipping delays. Scam!!!!
30 juli 2026
Omdöme utan inbjudan
Svar från Carolmargaret Wilmington
Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations.
We're sorry to hear about the delay in receiving your order and that you were disappointed with the quality of the items. We understand how frustrating this must have been, and we appreciate you bringing these concerns to our attention.
Regarding the odor you noticed, some newly manufactured products may have a temporary smell when first unpacked due to the packaging and production process. This is normal and typically dissipates after the item has been aired out in a well-ventilated area for a short period.
Our Customer Care team is committed to assisting every customer and will be happy to review your concerns and discuss the available options with you. Please contact us at care@carolmargaret-wilmington.com, and we'll do our best to help resolve the matter as quickly as possible.
Your feedback is important to us and has been shared with our team as we continue working to improve our products and overall customer experience.
Thank you again for your review. We appreciate the opportunity to assist you and hope to restore your confidence in us.
you're dealing with a Chinese warehouse!
I ordered 2 dresses and it took about 3 weeks for them to arrive because they were shipped from the warehouse in China! The material was so cheap---amazingly cheap---and to return, I had to photograph the dresses (not sure why) and then mail them back to China where they would be inspected before I got a refund.
I think the customer service communication was basically Chat GPT. All during this time, the business had the money I'd paid. Just a terrible experience. Don't do it. It looks like a cute southern company with nice dresses---it's not. It's a Chinese warehouse.
13 juli 2026
Omdöme utan inbjudan
Svar från Carolmargaret Wilmington
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand your frustration regarding the shipping time, the product quality, and the return process. We also apologize for any confusion about our operations. We work with global manufacturing and fulfillment partners, and certain orders may be shipped from overseas depending on product availability.
The photos requested during the return process help our team verify the condition of the items and ensure that returns are handled accurately and efficiently. We apologize if this process caused any inconvenience.
We also want to assure you that our Customer Care team consists of real representatives who are committed to assisting customers and responding to every inquiry as thoroughly as possible.
If there is anything further we can do to assist you, please don't hesitate to contact our Customer Care team at care@carolmargaret-wilmington.com. We'll be happy to review your case and work toward a satisfactory resolution.
Your feedback is greatly appreciated and has been shared with our team as we continue working to improve our products, services, and overall customer experience. Thank you again for your review.
There is no option for zero stars
There is no option for zero stars, but that's what this company deserves. I am updating the 2 previous reviews I left about the same experience, shoes that were not only made of cheap plastic but did not remotely match the description or pictures. This review is about my attempt at a refund. They agreed to a 10% refund in lieu of shipping back to China at my expense(!)--string of emails over 5 weeks ago. The amount is a nominal $14, and they are STILL "waiting for approval from their finance department." What a load of bovine excrement! I don't expect to see a penny. But I wanted to submit this update. For the love of your sanity, do not buy anything from this awful company.
28 juli 2026
Omdöme utan inbjudan
Svar från Carolmargaret Wilmington
Thank you for taking the time to share your updated feedback. We sincerely apologize that your experience has left you feeling disappointed.
We're sorry to hear that the products did not meet your expectations and that the refund process has taken longer than anticipated. We understand how frustrating delays can be, especially when you're waiting for a resolution.
As an **international retailer**, we work with global manufacturing and fulfillment partners to serve customers worldwide. While refund requests may require additional processing and approval before they can be completed, we recognize the importance of handling them as promptly as possible and apologize for any inconvenience this delay has caused.
If your refund has not yet been resolved, please contact our Customer Care team at **[care@carolmargaret-wilmington.com](mailto:care@carolmargaret-wilmington.com)** with your order details. We'll be happy to review your case, provide an update on its status, and work toward resolving the matter as quickly as possible.
Your feedback is important to us and has been shared with our team as we continue to improve our products, services, and customer experience. Thank you again for bringing your concerns to our attention, and we appreciate the opportunity to assist you.
I made every effort to verify this…
I made every effort to verify this retailer before ordering because I wanted to buy from what appeared to be a U.S.-based business. After placing my order, I discovered the dresses were being shipped from China rather than from the United States.
When the dresses arrived, none fit as expected and the quality was significantly below what I anticipated based on the website. I contacted customer service immediately and provided photographs of every item they requested.
Although the website prominently references Wilmington, North Carolina, I was informed that there is no U.S. return warehouse and that I would have to return the merchandise to an overseas address at my own expense in order to receive a full refund. The cost of international return shipping was so high that it was not a practical option.
I was also surprised that the return policy refers to returning items with their original tags, labels, and packaging, yet the dresses I received arrived without tags or labels.
After explaining my concerns, the company's proposed resolution was a 10% refund plus 50% store credit, or I could pay to ship the items overseas for a full refund.
This was my personal experience. Other customers may have different experiences, but I was disappointed with the quality of the merchandise, the difficulty of obtaining a practical refund, and the overall purchasing experience.
Based on my experience, I cannot recommend buying from this retailer. I would encourage prospective customers to carefully review the return policy and independent customer reviews before placing an order. If I had known the merchandise would be shipped from overseas and that returns required international shipping at my expense, I would not have placed my order.
27 juli 2026
Omdöme utan inbjudan
Svar från Carolmargaret Wilmington
Thank you for taking the time to share your experience. We sincerely regret that your order did not meet your expectations and apologize for the disappointment and frustration you encountered.
We understand your concerns regarding the product fit, quality, shipping origin, and return process. As an international retailer, we work with global fulfillment partners to serve customers in many regions. We recognize that this can sometimes result in shipping and return processes that differ from those of retailers operating solely within the United States, and we understand how this may have been unexpected.
Customer feedback like yours is invaluable, as it helps us identify areas where we can improve both our products and our service.
Our team would appreciate the opportunity to review your case again and work toward a resolution that is fair and satisfactory. Please contact us directly at care@carolmargaret-wilmington.com with your order number so we can personally assist you and explore any available options.
We are committed to providing a positive shopping experience and continuously improving our transparency and customer support. We appreciate your feedback and hope to have the opportunity to restore your confidence in our brand.
No returns
We tried to return cheap polyester dress that did not fit but it was impossible.
Easy returns on web page is a LIE!!.
Return address is a fake address in China. Web page is run by scammers in Amsterdam and has nothing to do with Carolina...
8 maj 2026
Omdöme utan inbjudan
Svar från Carolmargaret Wilmington
Thank you for sharing your feedback. We are sorry to learn that your shopping experience did not meet your expectations and regret the frustration you experienced with the return process.
We understand your concerns regarding the product, sizing, and returns. As an international retailer, we work with global fulfillment and logistics partners to serve customers in multiple countries. Because of this, returns may be processed through international return facilities rather than a U.S. warehouse. We recognize that this may not have been what you expected, and we appreciate your feedback as we continue working to improve the clarity of our shipping and return information.
We also take comments about product quality and customer experience seriously. Our goal is always to provide products that meet our customers' expectations and to resolve concerns fairly whenever possible.
We would appreciate the opportunity to review your order and assist you further. Please contact our Customer Care team at care@carolmargaret-wilmington.com with your order number so we can investigate your case and explore the best available resolution.
Thank you again for your feedback. We value every customer's experience and remain committed to improving our service and transparency.
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY! Bait and switch. The dress I received bore little resemblance to the one advertised. It specifically stated the material was 100% cotton but it was polyester. Besides the lie about the material, the dress was cheap ugly and was NOT the same as advertised.
Same with the sweater. Plush cashmere blend was advertised and the sweater received did not have any cashmere and was not plush. Very deceptive. Shipping took a long time too.
I filed a complaint requesting free return shipping but was told the products were as advertised (despite submitted pictures of the item description on their website and different fabric content on the items).
I then filed a complaint with my credit card company (with photo proof) and was not charged.
1 juni 2026
Omdöme utan inbjudan
Svar från Carolmargaret Wilmington
Thank you for taking the time to share your feedback. We are sorry to hear that your order did not meet your expectations and regret that your experience left you feeling disappointed.
We take concerns regarding product descriptions, materials, quality, and shipping seriously. Our goal is to present our products as accurately as possible, and we continuously review customer feedback to help improve both our product listings and overall shopping experience.
We are also sorry to learn that you were dissatisfied with the return process. We strive to work with every customer to find a fair resolution whenever concerns arise, and we regret that we were unable to reach an outcome that met your expectations.
We would welcome the opportunity to review your case again. Please contact our Customer Care team at care@carolmargaret-wilmington.com with your order number so we can investigate your concerns further and determine whether any additional assistance can be provided.
We appreciate your feedback, as it helps us identify opportunities to improve our products, communication, and customer service.
Worse than one star
Worse than one star, totally misleading company that ships garbage from China and makes it impossible to return!!
Beware shoppers do not engage with this company.
Item purchased May 25, did not arrive until June 13th. I reached out to seller regarding quality of product and my dissatisfaction only to find the headache and hassle to return the items not worth it!! They are now in the garbage.Interesting my CC company reached out to me regarding this transaction as they have a history of this company not even shipping the goods. They were protecting me in the event of a fraudulent transaction.
25 maj 2026
Omdöme utan inbjudan
Svar från Carolmargaret Wilmington
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations and regret the disappointment you described.
We understand your concerns regarding delivery time, product quality, and the return process. As an international retailer, we work with global fulfillment and logistics partners to serve customers in many regions, and delivery times may vary depending on the destination and shipping provider. We recognize how frustrating it can be when an order does not arrive as expected or when the items received do not meet your expectations. Feedback like yours is important to us and helps us identify areas where we can improve.
We are sorry that we were unable to reach a resolution that left you satisfied. Our Customer Care team is committed to assisting customers with order concerns and reviewing each case individually to determine the best available solution.
If you are willing to give us another opportunity to assist, please contact us at care@carolmargaret-wilmington.com with your order number. We would be happy to review your case again and address any outstanding concerns.
We appreciate your feedback and remain committed to improving our products, communication, and overall customer experience.
If I could rate this company
If I could rate this company, I would give it a zero. I ordered 2 blouses, paid approximately $50 each, and BOTH are NOT what I ordered. The material is flimsy and cheap, along with the tailoring. Both are WAY too big. I have contacted this company 3x through email, according to their return policy.
Return policy? they offered me a $50 coupon to use at a future date. Why would I want to order another piece of garbage? DO NOT give this company a penny of your money.
2 juni 2026
Omdöme utan inbjudan
Svar från Carolmargaret Wilmington
Thank you for taking the time to share your feedback. We are truly sorry to hear that your order did not meet your expectations and regret the disappointment you experienced.
We understand your concerns regarding the product quality, sizing, and the resolution offered by our Customer Care team. Our goal is to provide products that match their descriptions and to work with our customers toward a fair resolution whenever an issue arises. We are sorry that, in your case, we were unable to reach an outcome that met your expectations.
We would appreciate the opportunity to review your concerns once again. Please contact our Customer Care team at care@carolmargaret-wilmington.com with your order number so we can revisit your case and determine whether any additional assistance can be provided.
Your feedback is important to us and helps us continue improving our products, services, and customer experience. Thank you for bringing your concerns to our attention.
They state they have a return policy but don't
They state they have a return policy but refuse to provide info for a return. They go thru layers of payment with other organizations to avoid returns. This is a fake site. It's Chinese thugs. My dress came - it was not like pictured. Poorest quality and different design.
15 juni 2026
Omdöme utan inbjudan
Svar från Carolmargaret Wilmington
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations and regret the frustration you encountered.
We understand your concerns regarding the product quality, design, and the return process. As an international retailer, we work with global fulfillment and logistics partners to serve customers in many countries. Depending on the order and destination, returns may be processed through designated international return facilities. We recognize that this may not have met your expectations, and we appreciate your feedback as we continue to improve the clarity of our shipping and return information.
We strive to accurately represent our products and provide customer support that is fair and responsive. We are sorry that your experience did not reflect the level of service we aim to provide.
We would appreciate the opportunity to review your case and better understand what occurred. Please contact our Customer Care team at care@carolmargaret-wilmington.com with your order number so we can investigate your concerns and determine whether any additional assistance can be provided.
We value all customer feedback, as it helps us improve our products, communication, and overall shopping experience. Thank you for bringing your concerns to our attention.
I would give them zero stars they are a…
I would give them zero stars they are a scam company. Their merchandise is absolute crap. They are bilking the US consumer in probably thousands and thousands of dollars we need to stop this thievery now! Do not even think of ordering from them absolute garbage.
22 juli 2026
Omdöme utan inbjudan
Svar från Carolmargaret Wilmington
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how frustrating this must have been. Customer satisfaction is very important to us, and we'd like the opportunity to make things right.
Please reach out to our support team at care@carolmargaret-wilmington.com with your order details so we can investigate the issue and work toward a resolution as quickly as possible.
We appreciate your feedback and hope to have the chance to restore your confidence in our service.
This company is a total scam.
This company is a total scam.
They will steal your money and send you some absolute junk.
Carol and Margaret are thieves and have no conscience.
22 juli 2026
Omdöme utan inbjudan
Svar från Carolmargaret Wilmington
We're sorry to hear that your experience did not meet your expectations. We take all customer feedback seriously and strive to provide quality products and reliable service.
We'd like the opportunity to look into your concerns and work toward a resolution. Please contact our customer support team at care@carolmargaret-wilmington.com with your order details so we can investigate the issue and assist you as quickly as possible.
We value every customer and are committed to resolving problems fairly and professionally.
I should have looked at reviews
I should have looked at reviews. Cheap polyester material, shipped from China, red and blue dresses stitched with white thread. Two identical overalls came with different fasteners, one buttons, the other metal hooks. Doesn’t look like the online photos. I so wanted to think there was actually a Carol and a Margaret in the Carolinas. They got me!
23 juli 2026
Omdöme utan inbjudan
Svar från Carolmargaret Wilmington
Thank you for taking the time to share your experience. We're sorry to hear that your order did not meet your expectations.
As an international retailer, we work with manufacturing and fulfillment partners in different regions to offer a wide selection of products. We understand that this may not have aligned with your expectations, and we regret any disappointment regarding the materials, construction, or overall appearance of the items you received.
We'd appreciate the opportunity to review your order and address your concerns. Please contact our customer support team at care@carolmargaret-wilmington.com with your order details, and we'll work with you to find an appropriate resolution.
Your feedback is valuable and helps us improve both our products and the experience we provide to our customers.
Extremely Disappointing Experience …
The website gives the impression of being a U.S boutique, but the dress was shipped from China, and returns had to be sent back to China at my expense. The dress looked nothing like the photos and was of extremely poor quality, with poor sewing and no tags. Customer service delayed my refund for weeks after agreeing to a 50% refund, and I ultimately had to file a dispute with my credit card company. I wish I had read the Trustpilot reviews before ordering.
6 juni 2026
Omdöme utan inbjudan
Svar från Carolmargaret Wilmington
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations and understand your frustration.
As an international retailer, we work with global manufacturing and fulfillment partners, which means orders may be shipped from locations outside the United States. We strive to provide accurate product descriptions and images, and we regret that the item you received did not match your expectations.
We also apologize if the refund process took longer than expected. Our goal is always to resolve customer concerns as efficiently and fairly as possible. If there is anything still outstanding, or if you would like us to review your case further, please contact our support team at care@carolmargaret-wilmington.com with your order details.
We appreciate your feedback, as it helps us identify areas where we can continue improving both our products and our customer experience.
I too have been scammed by them
I too have been scammed by them. The dress I ordered was said to be cotton and when it arrived it was sleazy polyester. It took weeks to arrive from China and when I requested a return, I would have had to ship it back to China at my expense. I had seen it advertised in NYTimes, and did notify them of my dissatisfaction. They should be shut down.
20 juli 2026
Omdöme utan inbjudan
Svar från Carolmargaret Wilmington
Thank you for taking the time to share your experience. We're sorry to hear that your order did not meet your expectations.
As an international retailer, we partner with global manufacturers and fulfillment centers, so orders may be produced and shipped from locations outside the United States. We understand that this may have been unexpected, and we regret any disappointment regarding the fabric, delivery time, or return process.
We also apologize if our return policy did not meet your expectations. Our customer support team is committed to working with customers to find fair resolutions whenever concerns arise. If there is anything we can still do to assist, please contact us at care@carolmargaret-wilmington.com with your order details, and we'll be happy to review your case.
We appreciate your feedback and are continually working to improve both our products and the overall customer experience.
0 stars
0 stars! Ordered 2 dresses, then read reviews within the hour and attempted to cancel order immediately. They refused to cancel and Capital One would not revoke the pending charge they placed on my card. Dresses were inferior quality material and workmanship. Asked for refund. They would not refund and kept offering alternatives like discounts. Finally, gave me authorization to return MINUS shipping charges from and to China ($70), I paid $120 for the dresses. Since they already took too long to provide return form, I could not return as they had to receive it within 30 days from purchase and would take too long to get to China by priority mail.DO NOT BUY ANYTHING FROM THEM. They are not in North Carolina. They go by other names on the internet selling clothing.
28 maj 2026
Omdöme utan inbjudan
Svar från Carolmargaret Wilmington
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations and understand how frustrating this situation must have been.
As an international retailer, we work with global manufacturing and fulfillment partners, which means orders may be processed and shipped from locations outside the United States. We strive to be transparent about our policies and are sorry if the order processing, product quality, or return experience left you disappointed.
Our customer support team aims to provide options that help resolve concerns, and we regret that the outcome was not satisfactory in your case. If there are any unresolved issues, we encourage you to contact us at care@carolmargaret-wilmington.com with your order information so we can review your case once more and determine whether any additional assistance can be provided.
We appreciate all customer feedback, as it helps us improve our products, processes, and overall shopping experience.
I wish I could give zero stars
I wish I could give zero stars.
May 6 :I ordered a dress on
May 12: CM Email saying sorry for the shipping delay, here is 5% off
May 13: I say no worries
May 14: Shipping notification
May 15: CM email, Thank you for being flexible
May 17: Tracking available
May 20: Tracking update
May 21: Delivered and I start the return process.
Good afternoon,
I just received my order today and this is absolutely not the dress that is advertised. This looks like the TEMU version of the dress that I ordered. Please provide refund and return instructions.
--
MAY 22
Hello ___,
Thank you for reaching out to us, and we’re truly sorry to hear that the dress did not meet your expectations.
We completely understand how disappointing and frustrating this must feel.
To better assist you and properly review your concern, could you kindly send us clear photos of the item you received? This is needed for documentation and verification purposes so we can assess the issue and help provide the appropriate next steps.
If possible, please include:
Clear photos of the front and back of the dress
Photos showing the details or differences compared to what was expected
Any visible concerns regarding the material, quality, or design
Once we receive the photos, we’ll review everything promptly and get back to you as soon as possible.
We appreciate your patience and cooperation, and we look forward to assisting you further.
--
MAY 22
Hello,
Here is why it is absolutely not the dress that is advertised.
It is not chiffon. It does not have a zipper in the bodice. The bodice is not structured. This is a cheap polyester blend with a shirred bodice.
For some reason I was limited to 5 pictures. See attached.
Please review and let me know how to ship this back and when I can expect my full refund.
--
MAY 25
Dear __,
Thank you for sending us the pictures and sharing your concerns. After carefully reviewing your case, our fulfillment team has confirmed that the item was delivered in good condition, with no defects or damages, and matches the description on our website. However, we understand that the quality or fit may not have met your personal expectations, and we truly regret any disappointment this has caused.
To clarify, according to our store policy, the following situations are considered change-of-mind returns:
The product does not fit
The wrong product was purchased
The customer no longer wishes to keep the item
In these cases, customers are responsible for return shipping costs, and shipping fees are non-refundable.
That said, we’d like to make this process as smooth as possible for you. You can choose one of the following options:
Return for Refund – We’ll provide you with full return instructions. Once the item is received at our warehouse, we’ll issue a refund for the purchase price (excluding shipping). The return postage will be your responsibility.
Store Credit (No Return Needed) – As an alternative, we can issue you 50% store credit for the amount you paid. You’ll be able to use this credit toward any future purchase, and you can keep the item you already received—perhaps to gift to a friend or family member.
We’ll gladly support you with whichever option you prefer. Please let us know how you’d like to proceed, and we’ll take care of the rest.
--
MAY 25
I want a refund. Please provide instruction.
--
MAY 26
Dear ___,
Thank you for getting back to us. We completely understand that our initial proposal may not have met your expectations, and we truly value your patience and feedback as we work toward a fair solution.
As a gesture of goodwill and to acknowledge the inconvenience you’ve experienced, we’d like to extend an improved offer: 10% refund of your original purchase amount + 50% Store credits, with no need to return the item. You can simply keep the item you received.
We hope this option provides you with a practical and convenient resolution without the hassle of arranging a return.
Of course, if you would still prefer to return the item for a full refund, you are welcome to do so. Please note that, to ensure high-quality products at the best prices, we operate internationally and ship directly from our global warehouses. This means the return process may take longer and require some extra effort on your part, which we would like to help you avoid if possible.
Our aim is to resolve this matter in the way that feels best for you. Please let us know which option you’d like to proceed with, and we’ll be happy to assist right away.
Thank you again for your understanding—we truly appreciate having you as our customer.
--
MAY 26
I would like a refund. Please provide instructions.
--
MAY 27 - said I can ship to China and pay for it myself and wont be reimbursed until they process it - could be months
July 23 - still no partial refund (running out of characters)
23 juli 2026
Omdöme utan inbjudan
Svar från Carolmargaret Wilmington
Thank you for taking the time to provide such a detailed account of your experience. We're sorry to hear that your purchase and the subsequent return process did not meet your expectations.
As an international retailer, we work with global manufacturing and fulfillment partners, and orders may be shipped from or returned to our overseas facilities. We understand that this may not align with every customer's expectations, and we regret any frustration caused by the return process or the time it took to reach a resolution.
Our goal is always to review each concern carefully and offer solutions in accordance with our policies while working toward a fair outcome. We're also sorry to hear that you did not receive the follow-up you were expecting regarding the proposed refund.
If this matter remains unresolved, we would appreciate the opportunity to review your case again. Please contact our customer support team at care@carolmargaret-wilmington.com with your order details, and we will investigate the status of your case and do our best to provide further assistance.
We value all customer feedback, as it helps us improve our products, communication, and overall customer experience.
DO NOT ORDER FROM THIS COMPANY!!
DO NOT ORDER FROM THIS COMPANY!!! It's a scam. Their address on the site is North Carolina. Don't believe it. I ordered a simple summer dress. It took over 3 weeks to arrive. Tracking showed it was bouncing around China most of that time. When it arrived, it was poorly sized and the fabric was of a terribly poor quality. It felt like some kind of acetate. Awful. I requested a prepaid return label and was told to send pictures and they would evaluate and decide!! I would have to pay to ship to them for the evaluation! I know this whole unfortunate ordeal would wind up costing me more than the item. Of course, that's what they count on! Goodwill will be getting the donation.
22 juli 2026
Omdöme utan inbjudan
Svar från Carolmargaret Wilmington
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations.
As an international retailer, we work with global manufacturing and fulfillment partners, which means orders may be shipped from overseas facilities and may require additional transit time depending on destination and logistics conditions. We understand that this may have been different from what you anticipated.
We're also sorry to learn that you were dissatisfied with the fit and material of the item you received. Our customer support team requests photos during the review process so that concerns can be properly assessed and documented, allowing us to determine the most appropriate resolution based on the circumstances.
We appreciate that the return process may not have met your expectations, and we value your feedback regarding both product quality and customer service. If you would like us to take another look at your case, please contact us at care@carolmargaret-wilmington.com with your order information, and our team will be happy to review the matter further.
Customer feedback is important to us and helps guide ongoing improvements to our products, policies, and overall shopping experience.
Regrettable, poor purchasing experience
Purchasing from Carol&Margaret was very regrettable. Contrary to their posted shipping policies, several weeks have past and my order still has not even shipped out yet. Requesting a cancellation or refund seems impossible. While their customer service does respond (to emails, not calls), they give a polite 'sorry, still processing' and that is it. This was my first purchase from them, and definitely my last!
7 juli 2026
Omdöme utan inbjudan
Svar från Carolmargaret Wilmington
Thank you for sharing your experience. We're sorry to hear that the processing time for your order did not meet your expectations and understand how frustrating delays can be.
As an international retailer, order processing and fulfillment times may occasionally be affected by inventory availability, quality checks, or shipping logistics. While we strive to process and dispatch orders within the estimated timeframes, we regret that your order experienced an unexpected delay.
We also apologize if our communication regarding your cancellation request did not provide the clarity or resolution you were hoping for. We'd appreciate the opportunity to review your order and assist further. Please contact our customer support team at care@carolmargaret-wilmington.com with your order details, and we'll do our best to provide an update and work toward a satisfactory resolution.
Your feedback is important to us and helps us improve our service and overall customer experience.
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