Due to moving and space constraints, I could not use my CAROL bike for two years. Service in getting my subscription back on was excellent. Now back at it - I forgot what a great work out it is. A... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The REHIT program accelerates progress. The built in programming and recording of events creates the ideal feedback loop. It’s amazing how two 20 second blitz sprints can wear you out and the effect... Se mer
Företaget har svarat
I’ve owned my CAROL bike for over a year now. The hardware itself is fantastic—it delivers exactly what it promises on the REHIT workouts. However, my main issue is with the subscription model. I... Se mer
Företaget har svarat
Love my CAROL bike! I'm already feeling the benefits and it's so easy to stay committed and consistent with the 8 minutes 3x week. I've seen my cardiorespiratory health via my VO2 max numbers improve... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
CAROL is the smartest, most effective exercise bike—with workouts backed by science. CAROL Bike learns to push you to your limit. With each short, AI-personalized workout your optimal resistance is applied instantly, so every second matters. Scientifically-proven to give you the most effective workout.
Kontaktuppgifter
London, Storbritannien
- +44 20 3808 5137
- marketing@carolbike.com
- carolbike.com
4,5
Utmärkt
456 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Due to moving and space constraints
Due to moving and space constraints, I could not use my CAROL bike for two years. Service in getting my subscription back on was excellent. Now back at it - I forgot what a great work out it is. A great compliment to my triathlon training and overall fitness. Back in top 10 percentile for VO2 Max in my age group.
20 maj 2026
Svar från CAROL Bike
This is wonderful to hear — welcome back!
We're delighted to hear you're enjoying your CAROL Bike again and that our team could help make restarting your membership a smooth experience.
It's fantastic to hear CAROL is complementing your triathlon training and helping you get back into the top 10% for VO₂ max in your age group. Congratulations on such an impressive achievement!
Wishing you continued success with your training and many great rides ahead.
Great Hardware, But Know the "Subscription Trap" Before You Buy
I’ve owned my CAROL bike for over a year now. The hardware itself is fantastic—it delivers exactly what it promises on the REHIT workouts. However, my main issue is with the subscription model.
I use the bike off and on (often taking breaks in the summer), and the subscription model is frustrating. Without the $20/month fee, the bike essentially loses its 'brain.' You’re left with a manual bike that performs no differently than the basic spin bike I used in my 8th-grade gym class.
If a company is charging $20 a month, I expect constant feature updates and not just storing data and auto-adjusting the resistance which loses value over time. The bike and hardware is great, but the subscription service is a major drawback.
28 december 2025
Omdöme utan inbjudan
Svar från CAROL Bike
Thank you for taking the time to share your thoughtful feedback.
We're pleased to hear you've enjoyed the bike and that it's delivering on the REHIT workouts it was designed for.
At the same time, we understand your concerns about the membership and the value it provides over time.
The membership includes AI-powered personalized workouts, adaptive resistance, performance tracking, and ongoing app improvements, and we're continually working to expand the experience with new features and workouts. Feedback like yours plays an important role in helping us shape future development.
We really appreciate you sharing your perspective, and if you'd like to discuss your experience further or have suggestions for features you'd find most valuable, we'd love to hear from you.
RXO contracted by CAROL to put bike together totally inept
The company CAROL bike contracted with delivered the bike a day late and they lost the tablet making the bike unable to be used. This entire process took over a month and I still have not received the tablet. They were alerted regarding the problem on Saturday and instead of immediately sending a new tablet they waited for the dock workers to conduct a search for the tablet ....to no avail days later. Extremely frustrating finally getting it delivered and having a $3000 coat hanger instead of functioning equipment.
20 maj 2026
The quality of the CAROL Bike 2.0 is…
The quality of the CAROL Bike 2.0 is solid and their customer service is top-notch.
30 april 2026
Svar från CAROL Bike
Great to hear — thank you for sharing!
We're delighted you're enjoying your CAROL Bike and had a great experience with our customer support. Providing a premium product backed by responsive service is something we care deeply about.
Wishing you many great rides ahead!
Delivery was fast
Delivery was fast, I assembled the bike myself with no issues. Been riding the bike for 3 weeks & seeing improvement. It is easy to use.
1 maj 2026
Svar från CAROL Bike
Thanks for sharing your experience!
We're delighted to hear everything from delivery to assembly went smoothly, and that you're already seeing improvements after just a few weeks. It's great to know you're finding the bike easy to use.
Wishing you many great rides ahead!
The best customer service.
7 oktober 2025
Svar från CAROL Bike
Thank you so much for your kind words!
We’re really glad to hear you had a positive experience with our customer service — providing helpful and responsive support is something we truly care about.
Setup was easy
Setup was easy. Instructions on putting it together were super easy. And i love the bike so far - 3 or 4 weeks in.
30 mars 2026
Svar från CAROL Bike
Thank you so much for your kind words!
We’re delighted to hear you had a smooth experience from delivery and assembly through to support — and that our team could assist, even with a third-party device.
It’s great to know you’re enjoying the workouts and seeing real benefits. Being able to get an effective session in under 10 minutes is exactly what CAROL is designed for.
If you ever need anything, we’re always here to help.
Brilliant assembly instructions, great support, love the bike
My whole experience with Carol has been positive, from the delivery, the assembly that I did myself, and my one contact with their support team. Each step in the assembly has its own card and tool. The instructions are clear and assembly was easy. I reached out to support one time to get assistance with connecting a third party device. They were helpful, even though it wasn't a device that Carol partners with. And the support agent even followed up with an email with other helpful information.
Work outs have been fantastic. I love the fact that I can get a decent workout in under 10 minutes. I have definitely noticed that I feel better and stronger. I think the Carol bike has also helped with my knees.
10 mars 2026
Svar från CAROL Bike
Thank you so much for your kind words!
We’re delighted to hear you had a smooth experience from delivery and assembly through to support — and that our team could assist, even with a third-party device.
It’s fantastic to know you’re enjoying the workouts and seeing real benefits. Being able to get an effective session in under 10 minutes is exactly what CAROL is designed for.
If you ever need anything, we’re always here to help.
This bike is addictive
This bike is addictive! Not a huge fan of workouts but it's easy to get on and ride 10 minutes three times a week and see the benefits. The sprints are hard and the workout speeds by! Love the smart aspects of the membership and tracking data. My husband enjoys the rides as well...The only problem is I can't take it with me when I travel!
6 februari 2026
Svar från CAROL Bike
Thank you so much for your review!
We’re delighted to hear you’re enjoying the bike — especially that it’s easy to fit into your routine and delivering results with just a few short workouts each week. That’s exactly what CAROL is designed for.
It’s great to know you’re enjoying the smart features and tracking, and that it’s become a favourite for both you and your husband.
We hear you on the travel part — we wish you could take it with you too!
Great customer service
11 februari 2026
Svar från CAROL Bike
Thank you so much for your kind words!
We’re really glad to hear you had a positive experience with our customer service — providing helpful and responsive support is something we truly care about.
Prompt and Courteous Support
Had an issue with the tablet. CAROL support called me, suggested Facetime and and solved the problem on the call. Very pleased.
2 mars 2026
Omdöme utan inbjudan
Svar från CAROL Bike
Thank you so much for your kind words!
We’re really glad to hear our team could resolve the issue quickly and support you over the call — it’s great to know the experience was helpful and smooth.
If you ever need anything else, we’re always here to help.
Miles or Kilometers traveled doesn’t…
Miles or Kilometers traveled doesn’t show up on the trend. Seems like basic KPI. Requested to be added. Seems like an easy add or should have been included up front. Disappointed.
29 januari 2026
Svar från CAROL Bike
Thank you for your feedback.
We’re sorry to hear this has been disappointing — we understand how important it is to have key metrics like distance clearly tracked in trends.
We really appreciate you raising this, and your suggestion has been shared with our team as we continue to improve the app experience.
If you’d like to share more detail or have any questions, our support team would be happy to help.
This bike is extremely well built and…
This bike is extremely well built and I've been absolutely pleased with my experience so far. Wouldn't hesitate to recommend to anyone wanting something like this.
28 januari 2026
Svar från CAROL Bike
Thank you so much for your kind words!
We’re delighted to hear you’re pleased with your experience and that the bike is meeting your expectations.
It’s great to know you’d recommend CAROL — that really means a lot.
If you ever need anything, we’re always here to help.
Love the bike so far
Love the bike so far. It is really well built, the packaging was great as well and so easy to assemble.
26 januari 2026
Svar från CAROL Bike
Great to hear this — thank you for sharing!
We’re delighted to hear you’re enjoying the bike and found the packaging and assembly process smooth and straightforward.
If you ever need anything, we’re always here to help.
BEST CUSTOMER SERVICE EVER!
BEST CUSTOMER SERVICE EVER!
Mario is AWESOME! He responds in a timely manner and solves the issue quickly and easily! To be clear, the bike isn't the problem; in my case it's been me the rider not fully understaning my bike fully.
I LOVE MY CAROL Bike, but I am also a huge fan of their outstanding customer support and education that make the habit easy to continue & maintain.
23 februari 2026
Omdöme utan inbjudan
Svar från CAROL Bike
This is wonderful to hear — thank you for sharing!
We’re so pleased our support team could help you get the most out of your bike, and we’ll be sure to pass your kind words on to Mario — he’ll really appreciate it.
It’s fantastic to hear you’re loving your CAROL Bike and that the support and guidance are helping you stay consistent. That’s exactly what we aim for.
AI efficiency keeps you in your optimum zone
Carol is a very robust commercial grade bike. It is designed for maximum gains in the shortest time. Even for the busiest person, only 3 five minute rides per week is absolutely doable. Using AI to keep you in the right zone for maximum benefits there is nothing on the market that is comparable!
20 januari 2026
Svar från CAROL Bike
Great to hear this — thank you for sharing!
We’re delighted to hear you’re enjoying the bike and seeing how effective the short workouts can be, even with a busy schedule. That’s exactly what CAROL is designed for.
It’s also great to hear the AI-driven personalization is helping you stay in the optimal zone and get the most out of every session.
If you ever need anything, we’re always here to help.
Save your money
After paying more than 3k, they still want you to pay a monthly membership to use it. Unreal. It also does not integrate well with other apps, like Zwift
18 februari 2026
Omdöme utan inbjudan
Svar från CAROL Bike
Thank you for your feedback.
We’re sorry to hear this has been disappointing. We understand that both membership and integrations are important considerations when choosing a product like CAROL.
The membership is designed to provide access to personalized workouts, adaptive AI training, and ongoing feature updates, and we’re continuously working to expand integrations and improve the experience.
If you have any questions or would like help getting the most out of your bike, our support team would be happy to assist.
Love my CAROL bike!
Love my CAROL bike! I'm already feeling the benefits and it's so easy to stay committed and consistent with the 8 minutes 3x week. I've seen my cardiorespiratory health via my VO2 max numbers improve and am much less out of breath after intense bouts of effort.
13 januari 2026
Svar från CAROL Bike
So glad to hear you’re enjoying it — thank you for sharing!
It’s fantastic to hear you’re already seeing improvements in your VO₂ max and overall fitness. Being able to stay consistent with just a few short workouts each week is exactly what CAROL is designed for.
If you ever need anything, we’re always here to help.
2 Year Review
Throughout my ownership of this bike I have ranged from a 5 star review to a 1 star review. After 2 years I think I have settled on 3 stars. This review includes the bike, maintenance, and the subscription service.
1. Subscription Service: This is one of the biggest drawbacks that lowered the score. I think for $19.99 you should get more than simple access to the AI to do their advertised REHIT. For example, I think at that price it should cover some type of maintenance service or something like that.
It just seems a lot for 1 program. Without paying it they're aren't a lot of programs included in the bike so you're forced to either manually control it or get something like Zwift. I cancelled the $19.99 plan and I just use Zwift as it has almost all the same workouts plus more.
2. Maintenance: Hopefully you won't run into this issue but I had a case where the bike was making a knocking noise. I contacted support and they told me to simply take the cover off which meant taking the crank arms off. It seemed simple in the video but it was extremely difficult to even get the nut off of the crank arm to even get to the next step. My wrist is still sore from trying to do that. It's understandable as that nut was tightened at the factory but it's very hard to get off initially.
Also, you need a "crank puller" to then get the crank arm off after you get the initial nut off. That wasn't really described to me in the initial support request.
For this area I wish they would detail what tools you'd need to do the fix they are asking you to do and also explain it might be very difficult to get some of the components off and offer a service tech that could come out. This rolls into my request for some type of maintenance offer included in paying $19.99 a month.
3. The Bike Itself: I like the overall product in that it's unique in the sense of the flywheel design. Most bikes on the market today are traditional "spin" bikes that have a heavy flywheel. In those types you can't simply stop pedaling as you have to slow the inertia down of the spinning wheel. In the case of the Carol bike you can stop pedaling and it feels like a standard bike.
10 februari 2026
Omdöme utan inbjudan
Svar från CAROL Bike
Thank you for taking the time to share such a detailed review — we really appreciate it.
We’re glad to hear you value the bike itself and its unique riding experience. At the same time, we’re sorry that aspects of the subscription and maintenance didn’t meet your expectations.
Your feedback on the membership offering and what it should include is very helpful, and we’ve shared this with our team as we continue to evolve the experience. We also understand your frustration around the maintenance process — clearer guidance on tools and difficulty level is something we can certainly improve.
If you’re open to it, we’d love to look into your experience further and see how we can better support you — please feel free to reach out to our team directly.
Thank you again for your thoughtful feedback.
Great technical support with detailed…
Great technical support with detailed pictures so I could feel confident that I was buying the correct parts. Prompt shippping was also great. Repair was simple and easy to perform due to well designed equipment
13 januari 2026
Svar från CAROL Bike
Great to hear this — thank you for sharing!
We’re really glad our support team could help with clear guidance and that the repair process was straightforward thanks to the bike’s design. It’s also great to know everything arrived quickly.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.