Michael at the customer service ia brillante!! Very helpful, quick and efficient in his replies!!! I am regular customer of carl scarpa buying their shoes for the last 6 years and I will never change... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Bought ankle boots online. Great sale price. Decided on click and collect. Only problem I had was while I got an email saying the boots had been dispatched, I didn’t get an email saying they had been... Se mer
Fast delivery, quality of footwear excellent and they were all packaged really well. Thank you, its 10 out of 10 from me.
These sandals are so comfortable as well as being beautiful.The leather is so soft I feel I am walking on air. I have bought Carl Scarpa before and still enjoy wearing my red shoes bought several year... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Discover authentic Carl Scarpa Italian leather boots, ankle boots, loafers and sandals available in-store and at CarlScarpa.com
Kontaktuppgifter
21 North Park, Finglas, Dublin 11, Ireland, D11 YV38, Dublin, Irland
- +353 1 864 1955
- online@carlscarpa.com
- carlscarpa.com
4,5
Utmärkt
3 tn omdömen
Har besvarat 40 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fast delivery
Fast delivery, quality of footwear excellent and they were all packaged really well.
Thank you, its 10 out of 10 from me.
21 april 2026
Fantastic sale!
Bought ankle boots online. Great sale price. Decided on click and collect. Only problem I had was while I got an email saying the boots had been dispatched, I didn’t get an email saying they had been delivered to the store. However the staff in the shop were extremely helpful.
16 april 2026
Michael at the customer service ia…
Michael at the customer service ia brillante!! Very helpful, quick and efficient in his replies!!! I am regular customer of carl scarpa buying their shoes for the last 6 years and I will never change them for stunning design and quality. The teal boots are my favourite ones!!
14 april 2026
I received my item v promptly and in…
I received my item v promptly and in perfect condition it was exactly as described on website. The assistance was courteous and v efficient. Would not hesitate to use Carl Scarpa service again
9 april 2026
Great trainers!
2 april 2026
Beautiful sandles standard size 5…
Beautiful sandles standard size 5 adjustable for a comfortable fit - purchased as a wedding guest so not to high for all day comfort and dancing in the evening
1 april 2026
Love these loafers
1 april 2026
Excellent customer service from…
Excellent customer service from Michael, went above and beyond to find me a last years pair of sandals.
3 april 2026
Svar från Carl Scarpa
Hi Maria,
Thank you so much for taking the time to leave such a kind review!
We are always happy to help find your perfect pair and we are so glad that we were able to do that for you.
Please dont hesitate to reach out should you ever require further assistance!
Best Regards,
Michael
Carl Scarpa Customer Service
These sandals are so comfortable as…
These sandals are so comfortable as well as being beautiful.The leather is so soft I feel I am walking on air. I have bought Carl Scarpa before and still enjoy wearing my red shoes bought several years ago. The sandals arrive just so quickly I was amazed. My granddaughter tried them on,--- I very nearly lost them that day. True. She is 22, I am 82.
26 mars 2026
Shoes was too big
Shoes was too big, it did not feel and look like a Carl Scrapra shoes. It did not look right.
All my shoes is from Carl Scrapra but this last purchase is returning.
1 april 2026
Svar från Carl Scarpa
Hi Merlene,
Thanks so much for taking the time to leave a review.
We are sorry to hear that your shoes weren't the right fit on this occasion
If you would like specific measurements for any of our shoes please don't hesitate to reach out so that we can help you find your perfect pair!
Best Regards,
Michael
Excellent customer service from…
Excellent customer service from Michael. Quick delivery and perfect loafers. Soft leather and comfortable soles. Best I’ve bought in a long time.
27 mars 2026
Had to return lovely shoes as too big
Had to return lovely shoes as too big. Long for half sizes!!! Return is taking a long time. I don’t know why this is the case.🤷♀️
27 mars 2026
Svar från Carl Scarpa
Hi Di,
Thank you for your review. We're sorry to hear that the shoes were too big on this occasion. Please let us know if you ever have any questions on sizing to help you find your perfect pair!
Regarding your return, we can confirm that your item was received back on 31/03 and your refund was processed on 08/04. As outlined in our returns policy, refunds can take up to 14 working days to be completed. However, we always aim to process them as quickly as possible, and in this case your refund was completed well within that timeframe.
Please don't hesitate to reach out should you have any questions.
Warm Regards,
Michael
Delivered promptly
Delivered promptly. Unfortunately the shoes were not as appealing as they seemed on the website. Have been returned although I got no receipt for the return and I’m now a little anxious that I’ve no proof if the money isn’t refunded. I’m sure it will be but the receipt gives a little reassurance.
20 mars 2026
Took too long for a refund
Ordering online was easy, returned the boots to the shop in Limerick and staff were really lovely but had to ring the head office to get my refund after 10 days still wasn’t received or processed. After the call it was processed within 48 hours. Not good as far as I’m concerned. Would definitely not buy again online.
11 mars 2026
Svar från Carl Scarpa
Hi There,
Thank you for your feedback, and we're really glad to hear that you found the ordering process easy and that our Limerick team looked after you so well, we’ll be sure to pass that on to the team!
Regarding your refund, as outlined in our returns policy, refunds can take up to 14 working days to be processed once items are returned to us. In this case, your refund was completed within 6 working days, which was well within our stated timeframe.
That said, we completely understand that waiting for a refund can be frustrating, and we appreciate you taking the time to share your experience. Please don't hesitate to reach out if we can help with anything!
Kind Regards,
Michael
Great wedge shoes
Great shoes, really comfortable and very tempted to get other colours too!
18 mars 2026
Svar från Carl Scarpa
Hi Brid,
Thank you for taking the time to leave a review.
We are sorry to hear that your shoes were tight fitting. We are always happy to help you find your perfect pair so please feel free to reach out should you have any questions on fit, sizing or anything else.
Kind Regards,
Michael
Good customer service
12 mars 2026
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.