Caresole Omdömen 454

On May 10, 2024 I ordered my Caresole device. I received my Caresole device and it did not work. I tried charging the device and it still didn’t work. After trying several times to get the device to work, I called their dedicated support team. I was placed on hold until the call was cut off. I then tried to email them to which I received a notice that the email failed to deliver. All I want is my $149 back. Such a SCAM!!!!

The plantar x wraps I received don't work and I want to return them. Phone number provided hangs up on you and emails are not returned. Think before purchasing this product.
They finally responded and said to get the refund advertised, you normally have to return the product to China, even though it ships from California.
I was ultimately refunded the purchase price without having to return the product. So, I added a couple stars, but it was not an easy process.

Hi
Like everyone on this platform,Wish I had read this reviews.
Material of Wrap is so cheap,It has lost it elasticity in a week.
I haven’t benefited from this project.
It doesn’t even fit on my husband’s feet.

I emailed regarding refund and was given 2 options.

1)to pay for return postage to China.
2) they will give me 30%refund and I keep the product which is inferior quality.

Which means I Pay 70%😡.

On instagram advertising they DO NOT mention about Return postage has to be paid by customer.

They just say return within 90 days,No quibble policy.

Stay away from this product and company.

It may have been designed in USA But made CHINA.

I have emailed them about my option of refund,But heard from them .

On INSTAGRAM,They only have Positive reviews.I do not believe anything is truth in there.
I WANT FULL REFUND WITHOUT QUIBBLE.

Beware of this company
I wish I had read the reviews on Trustpilot before I placed an order. I ordered 2 pairs of the plantar x wrap. They are ENORMOUS. I followed the instructions faithfully but still the wrap was too big (I can fit my fist in the gap). They also have a horrible odor. Because this company offered a "full refund," I thought it was safe to order from them. But like other reviewers, when I tried to get a refund on these items, I was informed I could pay to mail it to their factory in China(!) or get a 30% refund and keep the item (why would I want to keep this junk???). I generally avoid ordering anything from China because of poor workmanship, poor quality and poor customer service. Had I known this was NOT a US company, I would not have ordered from them. I feel ripped off and very dissatisfied with this company's return policy. AVOID THIS COMPANY AT ALL COSTS!!!

I ordered 2 of the knee braces, they took my money, and never sent the products! My emails have gone unanswered, and the phone rings and then disconnects. This company is a scam, buyers beware!

Order took 1.5 months to get here. They sent a tracking number that did not work. When I got it the product turns on but that is it. It's supposed to be a laser wrinkle and spot remover, but does not do anything. I've called and sent emails and still nothing. Since I wrote this review the company has refunded my money.

SCAM - SCAM - SCAM
They don't answer the phones and they don't respond to email requests. I am contacting the Attorney General's fraud division and opening a complaint on this company.

I ordered a Radiance One device from them and it doesn't work properly. There is no return address for the device, customer service number drops the calls after several minutes on hold and they don't respond to their emails. Scam... DO NOT ORDER

I have placed my order on June 4th and have not heard anything since. The support email has not answered my email to follow up with my order. The I mail said it would be packed and shipped within 24-48 hours and it’s been 10 days and have not received a shipment email.

This company is a total scam! The website lists an address in New York, the package came from an address in New York, yet when I asked for a refund for my purchase of over $250, they suddenly came out with an address in China for returns. There is no mention anywhere on their website of an address in China. Very deceptive and poor business practices. When I went to have my items shipped to the address in China they gave me, the postage was going to be over $275. Ridiculous! When I contacted them to say that the package has a return address in New York, they said "we are a US based company and that is our shipper's address but our warehouse is in China" I don't care where the warehouse is! I should be able to return it to the shipper in New York. They offered a 30% refund if I want to just keep the item. If I wanted to keep the item, I wouldnt be trying to return it! I am furious and feel very misled. I did not engage with a Chinese company. I engaged with a US company as indicated in large bold letters on their website with a New York address. I normally read reviews before I purchase something from an unfamiliar company but I neglected doing that this time, unfortunately. Please please do not trust this company! I have given all the details in this message. I see that the company responds to ask for detials of the problem. The details are already here.

Update as requested more information:
All of the information you need is listed above in order for you to make it right. Give me a list of what you need to know that I haven’t told you and I will answer your questions.

They claim a refund policy however there is no response from e-mail or refund instructions provided. The phone number provided has no options and drops off after several rings.
This company is a scam - do not order anything from them. So disappointed that I didn't check these reviews before purchasing.

Have placed an order and have received one email saying it would be shipped in next 48 hours. That was four days ago. Haven't replied to my emails. Very poor service.

My gut told me not to do it but I did. Gut was right. Wasted $60 on 2 kneesleeves. I had question when I ordered it but customer service never responded. Website stated I would get delivery notification when mailed. Was notified a few days after I ordered that it was sent. About 5 days after that was notified that the order is being "worked on".
A few days after that order showed up. Horrible communication. I ordered the L/XL but too tight. My legs are not huge! Way too tight and circulation would be cut off. I ask myself this: Trying to contact customer service to send product back for a refund....is it worth the stress?

I ordered an ankle brace from Caresole which I received May 20th. It was marked XL but was too large for me even though I wear a size 11 or 12 woman's shoe. I don't recall being prompted to choose a size for the brace. I wrote to Caresole's customer support on May 23rd and 28th requesting information on how to make a return. It is now June 8th and I still have not received a reply. I finally received a reply (after my third email to the company. I can get a money back guarantee (which they promised) but I am required to pay the postage to China. Otherwise, I can get a 30% refund. This is a TOTAL SCAM!!!

After Carson's saw this review on Trustpilot, they finally DID give me a full refund.

Company won’t answer phone or emails. Been trying to contact them for several days. After calling number it says they have a limited staff and after holding for 5 minutes it will hang up on you. The recording at the phone number does say to contact them via email and they will promptly contact you back. I guess promptly isn’t a priority for them. Should have had read the reviews before ordering. Funny how they are supposedly the best in the market. Customer service isn’t their strength.

THEY SHOULD BE BANNED FROM PLACING ADs. I purchased a plantar wrap, insoles and a pair of compression socks on 5/17/24. There was only one size available. Not to mean they didn't have my size, but to say there was never a mention of size in the ad. When the items were delivered on 5/23/24, the plantar wrap had a size of XL. It was huge on me. It didn't fit. So, it was basically a one-size-fits-all if you are an XL size. For anyone else, it is the wrong size.
The only information on how to send it back says returns are accepted within 30 days from delivery date, but there was no information available online as to how to facilitate that; and I have gotten zero response from any of their support channels. The phone support line 1-877-344-3354 doesn't even work. You get in then it goes to a recording that won't even allow you to leave a message. I want my money back, but the system is rigged to prevent anyone from getting a live body for assistance. I emailed support@caresole and until now they haven't responded to my request for assistance. I feel so scammed and taken advantage of.

Coming off of both an MCL & ACL reconstruction, so you can imagine what that feels like if you know you know. After wearing for 5-6 days knee feels more stable and I'm regaining confidence in my knee again. It alows me to bend and twist, although slowly, I know I can do it now. Biggest benefit is being able to put weight on my knee once again

have been sending many mails with no response, I can see my order has arrived but no details to where to pick it up.

I placed and paid for an order on April 23rd, 2024. Since then I have heard nothing nor have I received the goods I ordered. I have emailed the company several times with no response. It is now over a month since I placed my order and I am out of pocket the money I paid. I am incredibly frustrated with the lack of communication so there has been no customer service.

I bought an IPL device. It does not work as advertised. Attempted to avail of the 60 day money back guarantee and requested to return the item but my (repeated) emails were ignored. Additionally, my PayPal dispute has now been rejected so my only recourse is small claims court (not worth it financially) or the police. I'm calling the police tomorrow. I am absolutely disgusted.