CareLineLive Omdömen 

169
•
TrustScore 4.5 av 5

4,7

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Must have for care agencies. Excellent technical support and all information held under one App. Not only will It support management but also staff. The EMar will prompt to ensure that all medication... Se mer

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Betygsatt 5 av 5 stjärnor

From start to finish. All interactions with every member of staff has been friendly, professional and at times very patient with our lack of computer skills and know how. The training is a must and... Se mer

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Betygsatt 5 av 5 stjärnor

We use careline live with our rostering system. It is a good database which helps in the day to day management. Sarah has particularly been helpful in supporting our team if we need any help or clarif... Se mer

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Betygsatt 5 av 5 stjärnor

We have recently moved over to Careline Live from a previous provider and the transition has been simple. The whole system has been a revelation in terms of ease of use for the office, carer's and cl... Se mer

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Företagsinformation

  1. Programvaruföretag

Skrivet av företaget

CareLineLive is an all-in-one, cloud-based homecare management platform trusted by over 700 home care agencies and domiciliary care providers across the United Kingdom and Australia. The platform covers rostering, scheduling, care planning, care monitoring (ECM), eMAR, payroll, invoicing and the Care Circle portal for friends and family. Subscription includes CQC and CIW compliance tool MOA Benchmarking to deliver a solution combining both homecare management and compliance. Customers find the comprehensive functionality easy to use because of the intuitive user interface and enjoy excellent day-to-day support which is recognised by CareLineLive’s high rating on Trustpilot. CareLineLive is an NHS England Assured Supplier for Digital Social Care Records (DSCR). CareLineLive is accredited to ISO 27001 (Information Security), ISO 9001 (Quality Management), and Cyber Essentials Plus. In addition to being hosted on secure AWS servers with data stored in the UK (or Australia for customers there) for data sovereignty. Founded in 2014, CareLineLive is led by Managing Director Josh Hough and is headquartered in West Sussex with offices in London and Melbourne. CareLineLive is part of MAS Technicae Group and received majority investment from technology-focused investment firm Accel-KKR in June 2025.


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

169 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,7

Alla omdömen

(169)

21 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Care Line Live Webinars

It was great to see Marie and Merina from Care line live host a webinar for marketing, as a new manager I wanted to add more notches on to my belt and found that there was a lot of things I did not consider and may not have known without further training. Great delivery and explanation as well as seeing first hand websites which related to home care. Responsive to all questions and supportive. I have been on a couple of webinars with Care Line Live now and I enjoy them as well as them being beneficial and appropriate.

22 maj 2025
Omdöme utan inbjudan
Logotyp för CareLineLive

Svar från CareLineLive

Thanks for your great review! Josh

Betygsatt 5 av 5 stjärnor

Full Refund with no quibble!!!

Even when proved unsuitable due to my locations having poor connection, they gave a full refund of all monies paid, even though I had been connected to their services for around 4 months. You can be 100% confident with this company

13 maj 2025
Omdöme utan inbjudan
Logotyp för CareLineLive

Svar från CareLineLive

Hi, Thanks for your review however we do not recognise you as a customer, we suspect this is for another business with a similar name. Josh

Betygsatt 2 av 5 stjärnor

Epileptic app performance

We have lately started to have problems with the app that are never resolved. Previously when we call the support team they ask what the problem is and get it resolved there and then. In the last few weeks we have been having problems with login in, sync issues, hanging system. when you log a report you are asked to send evidence and that seem to be the end of it. I have problems logged weeks ago with no solution and no feedback. The new problem is a very serious one affecting almost all the 30plus care workers, it was previously selected few now it cuts accross. The company need to wake up and address this issue. the support team seem helpless this time.

10 maj 2025
Omdöme utan inbjudan
Logotyp för CareLineLive

Svar från CareLineLive

Thank you for taking your time to write a review Chinedum, we really appreciate your feedback.

I can completely understand your frustrations, and I want to assure you that we are working on the issues. Unfortunately though if the issues relate to the application, whilst we may be able to fix them correctly, they then have to go through a release process as part of Apple and Google’s relevant App Store, this can often take days before a release ends up with your carers, for that whilst I am sympathetic, we are unable to speed up that process.

I can also understand your frustrations around requiring evidence of bugs, but as I’m sure you can understand we need as much information to fix problems as quickly as possible.

I will ensure that first thing Monday, a member of my team reaches out to you. Josh

Betygsatt 5 av 5 stjärnor

Great customer support

Had the pleasure of speaking with Jay to assist me with some queries regarding CLL. He was extremely helpful and took his time to explain everything so I could understand. Issue was resolved immediately. Thank you!

9 maj 2025
Omdöme utan inbjudan
Logotyp för CareLineLive

Svar från CareLineLive

Thanks for your great review Mollie! Josh

Betygsatt 5 av 5 stjärnor

Quick response

I'm always impressed with the quick response from the Support Team - I'm learning also that's it's always ok to ask about any issue or query.

11 april 2025
Logotyp för CareLineLive

Svar från CareLineLive

Thanks for your great review Magali!

Josh

Betygsatt 5 av 5 stjärnor

Joined a webinar around Google…

Joined a webinar around Google marketing. As a new business I have found this really helpful and it has given me some great ideas.

3 april 2025
Omdöme utan inbjudan
Logotyp för CareLineLive

Svar från CareLineLive

Thanks for your great review Tara!

Betygsatt 5 av 5 stjärnor

Registered Manager

The App provides a single platform with all the functions you need to run a homecare provider business. GP connect feature is a great tool that has made my work so easy.
The company provides timely customer and technical support.

2 april 2025
Logotyp för CareLineLive

Svar från CareLineLive

Thanks for your great review Ronald! Josh

Betygsatt 5 av 5 stjärnor

Lots of different features

Lots of different features. Staff are helpful when we need any guidance.

17 mars 2025
Logotyp för CareLineLive

Svar från CareLineLive

Thanks for your great review Anza! Josh

Betygsatt 5 av 5 stjärnor

The team at Careline is brilliant

The team at Careline is brilliant! Every time I’ve spoken with Coleen or Donovan, they have been incredibly supportive and always ready to help.

7 mars 2025
Omdöme utan inbjudan
Logotyp för CareLineLive

Svar från CareLineLive

Thanks for your great review! Josh

Betygsatt 5 av 5 stjärnor

Careline Live

Careline Live have been fantastic, the on-going support and after care have been invaluable. Careline Live has helped streamline tasks and assisted with providing a more efficient service. Thank you.

6 mars 2025
Omdöme utan inbjudan
Logotyp för CareLineLive

Svar från CareLineLive

Thanks for your great review! Josh

Betygsatt 5 av 5 stjärnor

Colleen was fantastic at explaining the…

Colleen was fantastic at explaining the issues and really helped me to get it sorted fast.

As I have worked for another company were i was using Carte Line Live which is a great system...I have now opened my own and currently using the same system due to the expert help team

3 mars 2025
Logotyp för CareLineLive

Svar från CareLineLive

Thanks for your great review Kam! :) Josh

Betygsatt 5 av 5 stjärnor

Terrific!

Really quick responses when you need help and an overall great company!

28 februari 2025
Omdöme utan inbjudan
Logotyp för CareLineLive

Svar från CareLineLive

Thanks for your great review! Josh

Betygsatt 5 av 5 stjärnor

Careline team

Careline live team is very helpful and do try reslove the queries within a few hours of raising ticket. Colleen was the personal assigned for my problem and she was very patient and helpful. She provided step by step process to solve my issue and also dis check in after to see if it has been resolved.

28 februari 2025
Omdöme utan inbjudan
Logotyp för CareLineLive

Svar från CareLineLive

Thanks for your fantastic review. We love working with you! Josh

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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