Careem Omdömen 

Double charged after paying the full fare in cash

I had a very disappointing experience with Careem in Saudi Arabia.

I took a Careem ride from Makkah to Jeddah Airport. The total fare was SAR 118.58, and I paid the driver the full amount in cash.

The Careem receipt clearly shows “Paid with Cash – SAR 118.58.”

However, on 26 September 2026, Careem subsequently charged another SAR 118.58 to my saved credit card for the same ride.

I immediately contacted Careem Support and requested a refund. Unfortunately, my issue was initially misunderstood as an airport discount/card eligibility issue, even though my complaint was about being charged twice — once in cash and again on my credit card.

I provided the requested information and evidence, but I still have not received the refund.

I have screenshots showing the cash payment, the Careem receipt, and the subsequent credit-card charge.

I am requesting Careem to refund the duplicate SAR 118.58 card charge immediately and properly address this issue.

I hope Careem improves its payment controls so other customers do not experience the same problem.

Driver decided to not use the map. He read the name of the district and assumed where i was going. Result was a 20 min delay to my journey and then a charge 2.5 times the estimated fare when i booked. I contacted careem customer service 3 times and each time they said they did not see any issue. As if I should pay for the drivers negligence and ignorance. Terrible service. Will never use careem again.

When you are booking it will show that taxi will arrive at 2min.
Then suddenly it will change to 12, then he will miss the road and you will end up waiting 20 minutes on UAE heat.
And then you will get regular charges.
But in the case you are late more than 3 minutes, taxi will leave location and you will be charged for whole trip.

So, better don’t waste your time on this company.

The company allows its drivers to steal money from its customers. They never have change and when they say they will add the change to your account they don’t. The help line does not help and your complaints are always ignored or being reviewed for days. And even if they agree to credit your account, they never do. Shameful company.

Lost 10K AED trying to transfer money with careem pay. Bank never got the payment, and they won't refund and now I lost 10K, never trust using careem pay.

Extremely poor customer experience. My food was ready and sitting at the restaurant for over 15 minutes while the Careem rider was still miles away from the restaurantand did not answer my repeated calls. I cancelled because of the delivery delay, only to be informed AFTER the cancellation was processed that there would be no refund. Customer support did nothing to actually resolve the issue—the response was limited to an apology, taking down my feedback, and explaining their policies. A policy explanation does not resolve a service failure. Customers should not be left bearing the cost of a delivery issue outside their control, and any no-refund consequence should be clearly disclosed BEFORE a cancellation is confirmed.
I would not recommend this app to anybody.
I had horrible experiences in the past, even with their cab services.

Very disappointed with Careem delivery service.
Aside from the unacceptable behavior of the captain, who shouted at everyone simply because he could not properly read the recipient’s name, the biggest issue is that the package I sent still has not been delivered—almost five days there's been no update!
What is even more frustrating is the lack of response from Customer Care. I have sent multiple emails, and they literally have not responded to any of them.
This is extremely disappointing and unacceptable. A delivery service should be responsible for safely delivering packages, and when something goes wrong, Customer Care should be available to assist and resolve the issue promptly.
I hope Careem takes this complaint seriously, addresses the captain’s behavior, and provides an immediate update on my missing package.

worst experience ever with their team!!!!

Not using careem food delivery ever again they never resolved my problem and they refuse to refund me even when it’s there fault I never recieved my order the driver decided to just leave the order at the outside door in this hot weather and not call or ring the door it was ice cream that eventually melted and had to be disposed

Terrible experience with Careem delivery and customer support for Order #170482920. I ordered art supplies from Sarsank Stationery, but received completely wrong, cheaper substitute brands and colors instead of what I paid for, and one item (brushes) was entirely missing.
​To make matters worse, the merchant invoice was for AED 33.51, but Careem overcharged my account and deducted AED 54.77. I tried reaching out via phone and messages immediately upon delivery, but customer service completely ignored me with zero response or refund. Extremely disappointing and unprofessional service

Very pathetic service pls don’t waste your money.
Last night, we ordered popcorn and waited for over an hour. After an hour, the rider called and said that the security at Vox wasn’t allowing him to come inside. This is your company’s responsibility to coordinate with the location and ensure the order can be delivered.
After waiting for almost two hours, we finally had to cancel the order. Now, we’re asking for a refund, but they are refusing to refund the payment as well.
Absolutely terrible service and a complete waste of time. We will never use this service again.
Highly NOT recommended.

Careem food is a terrible service. First the orders are generally delayed. I still continued to order daily, as sometime they had good discount. However, twice in a row food delivered was so bad that I had to throw it away. Instead it of offering any kind of compensation, they simply stated that the matter had been escalated. How does that help me? My money has gone to complete waste. I have just cancelled my premium subscription and willl no longer to ordering from Careem.

Please don't send money internationally through careem pay. I sent money to a friend in Turkey of around 322 DHS and they say that the transaction and payment is completed and transferred to the beneficiary bank account. However, there has been nothing even after waiting for more than a week and contacting the customer service. The customer service is just saying that check the receipt and bank statement but even after that the payment has not been received by the beneficiary. Very bad service and disappointed. At least refund the money

This is PSA for any one who uses or is interested in using Careem Pay. I transferred money to the UK on 26th of August 2026 and until today (4th of September), not only was the money not delivered with their provided timeframe of 3 business days but also, I had to keep following up with their customer support, wherein they informed that they will provide me an update within 24 hours, which also never went through.

If you call them and ask them what the issue is, the answer will be within the same script "we can see your money hasn't been delivered in the time frame and so we have raised a complaint" and "we will follow up with our UK bank partners to give you an update", which never follows through.

I will personally not use Careem Pay and look for other alternatives and I recommend the same to everyone.

Poor service. Driver always changing the route just to charge more from the customer. We were charged double compare to the app prices. Not the first time and not enough action was taken. Totally unacceptable .

Disgusting service. Stick with deliveroo. Avoid careem in UAE. Worst customer service experience ever.

The customer service is horrible. They charged me yearly fee for Plus subscription and I am not able to use my benefits. The promo code does not work in my account and the discounts don’t apply automatically. For over two months I’ve been trying to contact them to get help and there is always new person starting from the beginning giving me script answers. They don’t want to give the money back and they are very unreliable.

This is about their grocery delivery. In theory a great idea. In practice pathetic. They are out of stock on so many items using careem is totally unpractical. I literally needed 10 items today. Out of all but 2. All common items. If they want to be relevant in this business they certainly need far far better inventory management. I hope they get better because it could be handy. As of now, just won’t use them until they become a lot more professional.

My debit card has been charged, unrecognised transaction. When contacted Careem, they said that my card is associated with another account, that they can't refund me and they refused to give me whatsoever detail on the account my card is connected to. They protect the scammers against the honest clients. S T A Y A W A Y

Extremely stressful and unacceptable experience with Careem

I am writing this review because what happened during my Careem ride today went far beyond a driver simply taking a wrong turn.

I ordered a ride from the metro station to my home — a distance of approximately 1 km. What should have been a very short and straightforward journey turned into approximately 30 minutes of being driven around without reaching my destination.

The driver appeared unable to properly use the GPS/navigation on his phone and could not find the destination that was already provided through the Careem app. Communication was also extremely difficult, and instead of getting closer to my destination, I was being driven around for an unreasonable amount of time.

At some point, this stopped being merely inconvenient and became genuinely stressful.

What makes this experience even worse is that I contacted Careem Customer Support while I was still inside the vehicle because I needed help. I expected the company whose platform I had used to book the ride to intervene and help resolve the situation.

I did not receive the effective assistance I needed.

Eventually, after approximately 30 minutes, I had had enough. I asked the driver to stop the vehicle and let me out, and I ended up walking home instead of completing the Careem journey I had paid for.

Think about that for a moment: I booked transportation for a journey of roughly one kilometre, spent around half an hour being driven around, contacted the company’s support for help, and ultimately had to get out of the car and walk home.

This is not the level of service passengers should be expected to accept.

My concern is also bigger than one individual ride.

If a driver is accepting passengers through a major transportation platform, there should be a basic level of competence required to complete a journey using the navigation system provided. And when something goes seriously wrong during an active ride, passengers should be able to rely on Careem Customer Support to actually assist them.

I was left extremely stressed and upset by this experience.

I have therefore requested that Careem treat this as a formal complaint and escalate it to a Supervisor/Manager, rather than simply issuing a generic apology or credit and closing the case.

I am asking Careem to review:

* the GPS and complete route history of this journey;
* why a journey of approximately 1 km lasted around 30 minutes without reaching the destination;
* the driver’s ability to use the required navigation system and complete rides appropriately;
* my contact with Customer Support during the incident and how that request for help was handled;
* what measures will be taken to prevent another passenger from experiencing the same situation.

I am not writing this review because I want a voucher or a few dirhams of Careem credit. That does not address what happened.

I want accountability and a proper investigation.

Careem has access to the journey data. The route, duration and destination can be reviewed. My contact with Customer Support can also be reviewed.

I expect Careem to investigate this properly, provide me with a complaint reference number, escalate the matter to a Supervisor or Manager, and explain what action has been taken.

Passengers should not have to abandon a ride and walk home because a driver cannot reach a destination — and they certainly should not feel that they are on their own when they contact the platform for help during the incident.