Careem Omdömen 

I cancelled my Careem Food order within few minutes. I was charged AED 60.30, received neither the food nor a refund, and repeatedly asked Careem to provide timestamps, evidence that I was warned before cancellation, and the legal basis for charging the full amount. Instead, my ticket was closed without answering those questions. I have now escalated the matter to Dubai Consumer Rights.

WORST!!!
Completely useless customer support.

Took a journey today, same one I’ve taken before (same day, same time, same route) but it was 50% more.

I spend a lot of money on Careem every month - I get 1-2 takeaways a day, food shopping, cleaning, taxis and more but it’s no longer worth it.

With monthly Premium membership prices increasing, fare prices increasing, waiting fees increasing (still don’t know what that actually is) and no cash back on Quik shopping - it’s no longer the best option!

NOON AND AMAZON are better! So I’ll be taking my business to other apps.

Very disappointing experience with Careem. I accidentally gave AED 500 instead of AED 50 to the captain and immediately reported the issue with all ride details. After their investigation, I was told only AED 50 would be returned and the case was closed. Losing AED 450 due to an honest mistake and receiving no meaningful support is extremely frustrating. Poor customer service and disappointing resolution.

I booked a careem box to purchase food for me since the restau is not available in noon/talabat/keeta, Careem accepted my order and later on called after the rider reached the destination of purchase telling me that they cant deliver it in my house in al nahda since it is not out of their scope. Extremely frustrating and angry when they cannot refund my payment. YOU SHOULD HAVE DECLINED IT AT THE FIRST PLACE IF IT IS NOT PART OF YOUR AREA RATHER THAN GETTING MONEY FROM US AND RECEIVE NOTHING. extremely poor customer service.

It’s been more than three months, and Careem Customer Care has been unable to resolve my issue. They seem to have little regard for passenger safety, and I’m tired of being told that “the team is working on it” every time I follow up. If it takes months and months to address a serious concern, those assurances mean very little. At this point, I’ve lost confidence in their promises and am done with the repeated delays and excuses.And now tell me to write to your customer care, already done and this is the hat is the result. pathetic service, they don’t give damn about customer complaints and safety..

Negative zero. Don’t ever used careem app , they are crooked and they will robbed your card if you will used it . Happens to me , 3 times I was charged for nothing. Customer service also not helpful and no refund happened to me many times using there apps

Extremely disappointed with Careem Rides, especially the school pickup package. Despite paying in advance for 20 rides, I’m being charged repeatedly and rides are being deducted without being used. I’ve contacted support multiple times, but no supervisor has called back, and I have to explain the issue from scratch every time. This has wasted a lot of my time and money. What was once a reliable service has now become a frustrating experience. Please resolve this issue urgently. ☹️

I am a Careem Plus subscriber and have always found their customer service to be responsive, which makes this experience even more disappointing.

I received my grocery order, but one of the items delivered was not what I had ordered. I contacted customer support expecting either a replacement or a refund, but neither was offered. Instead, I was told that they would simply pass the feedback to the shop to help prevent the same mistake in the future.

As a paying Careem Plus customer, I expected a better resolution. An apology alone does not make up for receiving the wrong product. I hope Careem improves its customer service and takes greater responsibility when order errors occur.

Absolutely terrible experience with Careem Bike.

This was my first time using the service at Kite Beach, and it felt like a complete scam from start to finish. Before I even started riding, AED 40 was automatically deducted from my account. I called customer service immediately and was told it was only a deposit and would be adjusted later.

After a short ride of less than 40 minutes, I was shocked to discover that I had been charged a total of AED 80. When I contacted customer service again, they explained that because my account had a tourist number, AED 40 was taken as a deposit and another AED 40 was charged for the ride. Nowhere was this clearly explained before using the bike.

How is it acceptable to charge AED 80 for a short bike ride? At that price, I could have taken a taxi. If this is really their policy, it should be clearly displayed and customers should explicitly agree to it before being charged. Instead, customers find out only after the money has already been taken.

What makes this even worse is the customer service. I was told my case would be escalated, but after multiple calls and emails over the last two weeks, I have received no solution, no update, and no refund. Just empty promises and endless waiting.

This has been a scam-like experience with hidden charges, poor transparency, and completely ineffective customer support. Based on my experience, I would not recommend this service to anyone. Be very careful before using Careem unless you want to be surprised by unexpected charges and ignored when you ask for help.

I am deleting this app, you get outstanding balances out of nowhere! It’s the 5th time getting unknown outstanding balance, is it because of the lack of costumers that innocent people are being charged out of blue?

Placed an order and within less than a minute canceled it, and they still charged me for the full amount without delivering the order nor refund. The app doesn’t even notify that this cancellation is not refundable.

I’ve been a customer, employee, project manager and then a customer back again after building my own business.

The company chooses quality internally and externally, I respect the culture change it made in ride hailing in my country and the movement that developed the whole sector.

The company has great friendly environment amongst the employees and executives where everyone develops and scales to the next level.

As a customer I am amazed by the quality of service and drivers they hire, wherever I go in Amman, Dubai and all countries I travel to..

Very disappointing experience with Careem customer service.
I accidentally handed AED 500 to the captain instead of AED 50 late at night because I confused the banknotes. After contacting support and explaining the situation with all ride details, I expected proper assistance and understanding.
Unfortunately, after “investigating,” I was informed that only AED 50 would be returned and that the case was considered closed. Losing AED 450 because of an honest mistake and receiving no real support is extremely frustrating and unfair.
I have always trusted Careem, but this experience made me feel completely unsupported as a customer. I hope the company improves how such situations are handled in the future.
تجربة مخيبة جدًا مع خدمة عملاء كريم
بالخطأ أعطيت للكابتن مبلغ 500 درهم بدل 50 درهم في وقت متأخر من الليل بسبب تشابه الأوراق النقدية، وبعد التواصل مع الدعم وشرح كل تفاصيل الرحلة كنت أتوقع تفهمًا ومساعدة حقيقية.
للأسف بعد “التحقيق” تم إخباري بأنه سيتم إرجاع 50 درهم فقط وأن الموضوع يعتبر منتهيًا. خسارة 450 درهم بسبب خطأ غير مقصود وعدم تقديم أي حل عادل أمر محبط جدًا وغير منصف.
كنت دائمًا أثق بخدمة كريم، لكن هذه التجربة جعلتني أشعر بعدم وجود أي دعم حقيقي للعملاء عند حدوث مشكلة فعلية. أتمنى أن تقوم الشركة بتحسين طريقة تعاملها مع مثل هذه الحالات مستقبلًا.

Take care they charge your credit card even though u don’t press the confirmation of the order ! They ll not help you to cancel it! Nothing compared with Deliveroo

I had a very bad experience with Careem. For the last 5 months, I have been continuously facing issues and raising complaints, but there has been no proper response from customer support.

The app collected and retained my credit card information without clear permission or transparency. Even after removing all saved card details from the app, the card was somehow re-enabled and amounts were deducted without my authorization.

This is a serious security, privacy, and customer trust issue that needs immediate investigation, proper resolution, and a full refund for the unauthorized transactions.

Unfortunately, my experience with Careem Food was extremely disappointing.
I have been a Careem Plus subscriber for years, yet the service I received was very poor. I placed an order and later decided to cancel it, but the amount was never refunded — neither to my card nor even to my Careem wallet. What made it worse is that the order was cancelled from the restaurant’s side as well.

Honestly, I expected much better service and customer support from a company I’ve trusted for year
للأسف كانت تجربتي مع كريم فود سيئة جدًا.أنا مشتركة في كريم بلس من سنوات، ومع ذلك كانت الخدمة جدًا مخيبة للآمال. طلبت أوردر وتم تأكيده، وبعدها اضطرّيت ألغي الطلب، لكن للأسف ما تم إرجاع المبلغ لا على بطاقتي ولا حتى على محفظة كريم. والأسوأ إن الطلب انلغى حتى من المطعم نفسه!

بصراحة توقعت تعامل وخدمة أفضل بكثير من شركة أعتمد عليها من سنوات

Very disappointing experience with Careem Pay international transfer service.

I transferred AED 260.15 to India and the money still has not reached the beneficiary account. Instead of proactively coordinating with their banking partner and resolving the issue themselves, Careem keeps asking me to follow up with the beneficiary and their bank repeatedly.

As a customer, why should I be the one chasing banks to locate the funds when the transfer was initiated through Careem? The responsibility to trace and resolve the missing transfer should be handled by Careem directly.

They provided a UTR number:
1279126113232337

But till now, there is no proper resolution or confirmation on where the funds are. This creates unnecessary stress and uncertainty when sending money internationally.

I expected much better service and accountability from a company like Careem. Hoping this review finally gets the issue escalated and resolved quickly.

Be aware,Careem is charging customers as they want on their rides app. They post amount in a average brackets but you end paying more. This i s a case with their Lexus car services. Horible experience from someone who uses taxi 3x per week.

This is the worst customer service, issues are never resolved, and all they do is respond with “sorry.” What am I supposed to do with that?