Card Claims Center Omdömen 

I am extremely satisfied with the service provided by Eclaimsline. This was a very supportive experience for me that I did not have to think even once about the coverage and how Eclaimsline would handle the claim. The service put me completely at ease.
I will continue to use my Card Benefit Services.

This company is a scam. Their whole business model revolves around frustrating you and counting on you to give up your claim. They request the SAME information multiple times and always pretend not to know anything when you call. Hopefully, some lawyer will file a class action suit to recover the loss experienced by the CHASE VISA clients that file claims with this company.

Card Benefit Services was extremely helpful and prompt in answering all of my emails.

I had put a claim in because the airline would not reimburse me. Having all my documents made a big difference in card services reimbursing me. Takes a little time but we'll worth it. I will continue to use my card in the future. Glad it's part of the perks of the card.

The request for required documents was clear . The process of submission was easy. The feedback from both the Eclaimsline and the Rental Company was helpful in the timeline process.

My claim was handled in a professional and easy to understand manner. It was also resolved in a timely manner.

The actual trip cancelation was the result of a wildfire in Jasper National Park, and my experience with the trip vendor, the Rocky Mountaineer, was quite unpleasant, so it really made a difference that the trip cancelation insurance claim went so smoothly and was processed so quickly. Due to the nature of my trip cancelation, which I imagine were likely outside of what most claims probably look like, it took me quite a bit of effort to put together the explanation of the circumstances and assemble supporting documentation prior to filing the claim. That said, the process of actually filing the claim was very straight-forward and the claim was processed in 10 days, so I was extremely happy with that.

Smooth and honest experience. The website was easy to navigate. The response was very swift.

This is a great benefit that I was unaware of until Hertz mentioned I should look into Chase card benefits. The whole process was easy, and we came to a successful conclusion.

I would highly recommend the benefit service to anyone! The process was not straightforward but taking a little time and effort, it was finished quicker than I had initially expected. The team was very responsive in email.

I use my Chase card for travel because of the excellence of the travel insurance. I have used it twice and been extremely satisfied both times. I recommend this card to friends and family often.

Outcome was great…our rental car was in an 11 inch rain storm in Hawaii and Budget assigned $13,000 in damages even though we were able to drive that car back to the airport. It was covered by our credit card and we incurred no out of pocket expenses.

Our point reduction in the review is due to lack of communication throughout the process. We submitted in April and were not told anything until it was resolved in September. We never spoke to anyone…it is all online.

Overall, we recommend this coverage.

My claim was handled quickly and without any stress. The associates I spoke with throughout the process were friendly, knowledgeable and professional. I hope I don't have to process another claim in the future, but I am thankful that this went through without any problems and was easy to do.

Absolutely wonderful! They handled my claim so fast. It was really easy to file. Everyone should use their chase card for car rentals. It is the only way I will rent cars from now on.

During our summer vacation, we rented a minivan and the windshield was cracked from a rock flying off a passing dump truck. Once I figured out where to go on the website, I was pleased with the process and coverage. I clocked a fair amount of hours being a go between with the credit card service and Enterprise rental company getting all the necessary paperwork from and for both sides. At one point, I wished they could just talk to each other :)

Excellent response to my claim submission based on a foreign rental car issue when I used my Chase visa. Took 18 days to process, could have been done in 8 to 10 if they responded quicker to every thing I submitted, though 18 days is not bad!

I Rented a car from Avis. I Used my Chase Sapphire card to book and pay for the rental. Declined rental insurance. Unfortunately while driving a deer ran in front of the car a caused about $10k in damages. It was the first time I had to make a claim so I was nervous that the coverage wouldn’t work the way I understood it. But the claims agent from Avis, Nichol, was amazing and made the process very simple. The Initial inquiries I made to benefit claim team regarding this benefit were challenging. The customer service representatives did not provide accurate information regarding the benefits. However I made decisions based on my online research instead of using the information they provided. Training is needed to provide a better experience in that area. But once the claim was received by the claims team we had no further challenges. One claim was sent from Avis to eclaimsline, it was paid within 2 weeks. Overall as a consumer, I am very satisfied with my experience.

took looooooong time to finalize my claim

We had a mishap with our rental car in Ireland that left us stranded and needing a tow, and some pricey repairs. I was easily able to make a claim and get reimbursed for all the costs.