Car Call UK Omdömen 

Fast clear service

Car Call UK are great. Very fast, did everything as needed. Kept me updated on the status all the time and the result was as I expected. Thank you!

They were such easy people to deal with. Friendly, helpful and overall great! Lynne Box is a credit to your team.

Car Call were recommended to us by a local repair company and I’m so glad we used them. We didn’t have to go through our insurance, which made everything much easier. They arranged a hire car straight away and kept us updated throughout the whole process. Communication was excellent from start to finish. Highly recommend their service.

Excellent service from start to finish. Exceptionally helpful and polite staff, who took the stress out of the whole process. Efficient and high quality repairs, alongside a seamless hire car service arranged all by CarCall. I would highly recommend their services to anyone in a similar situation. Many thanks to the team for all the help!

Straight forward chat and recording of details. Actual repair, claim and car hire dealt with by Kindertons.

Can’t recommend Car Call enough. After months of back and forth with insurance company’s, stress and hassle. I was recommended Car Call and in under a week my car was in the garage being fixed while Car Call dealt with all of the legal hassle and stress. A courtesy car was provided at no cost on my part. The whole experience was better than I could have expected for which I am extremely grateful.

What a brilliant company to facilitate everything from the claim to the hire car

I was put in touch with them via my local garage. They arranged for a hire car and for my car to be collected and repaired. I was kept informed every step of the way and updated regularly. All staff I spoke to over the phone were very polite and helpful. The claim was dealt with quickly and efficiently.

Car Call UK helped me with my claim for a repair of my Honda CRV. I have a dashcam fitted which proved that I was not at fault.
Car Call dealt with everything and I was not liable even for my excess.
I hope I don't have to but I would use Car Call again without doubt.
Thanks to the customer service team who kept me fully informed and dealt with the repair very quickly and arranged a hire car whilst my car was being repaired.

DO NOT USE ! STAY AWAY ! WARNING !

I rarely leave reviews, but my experience with Car Call has been extremely disappointing and needs to be shared.

What should have been a straightforward non-fault claim has turned into months of stress, delays, and unnecessary hassle. From the outset, there was a clear lack of organisation and proper handling. Key elements of my claim — particularly my ceramic coating — were not prioritised despite me raising this multiple times early on.

Instead of being dealt with at the beginning, this was left until the very end of the process, causing avoidable disputes with the third-party insurer and leaving me out of pocket.

Communication has been inconsistent throughout. I’ve been given conflicting and misleading information on several occasions, and more recently I’ve found myself having to chase updates daily, despite being told action would be taken.

At one stage, I was even told the third party would be contacted urgently — only to find no action had been taken at all.

As a result of this poor handling:
- My claim has been unnecessarily prolonged for months
- I have suffered financial loss
- I have spent significant time chasing something that should have been managed for me

For a company that is supposed to handle claims and reduce stress, the experience has been the complete opposite.

I would strongly advise others to think carefully before using Car Call. Based on my experience, there appears to be a serious lack of accountability, urgency, and proper claim management.

I am still awaiting full resolution of my claim.

1 star.

They were brilliant. Whilst i was shook from the incident they arranged everything around me. Hire car, repairs, car collection, insurance, they dealt with all of it while i continued on with lifes necessities. They kept me informed via email and phone calls and all costs were put to the insurance of the at fault party. It was a real load off of my mind.

Very happy with the service provided! Quick, efficient, professional! Highly recommended!

⭐⭐⭐⭐⭐
I had a great experience with Car Call UK handling my claim. Their team kept me informed every step of the way and made the whole process smooth and stress-free. They arranged a like-for-like hire car for me quickly, which made things much easier while my vehicle was being repaired.

The repair work was completed to a very high standard, and I’m really pleased with the result. I’d definitely recommend Car Call UK to anyone needing help with a claim — professional, efficient, and excellent service from start to finish.

Had a really lovely phone call with Carol Hulme today - she was funny and nice to talk to and took so much time and care over everything, making sure I understood what she was saying and giving lots of detail about why she was asking some questions so I understood the context. She was very patient when I had questions and gave me some reassurances about the process and the next steps, timeframes etc. I felt so pleased I had spoken to her because I've never been through a process like this before and wasn't sure what to expect. I think she has definitely found her calling as she is professional yet still very genuine and warm, providing customer service that is more than just reading from a script. Its this kind of service I really value and appreciate - thank you Carol :)

I was informed my car was a category N and written off. I was told they could dispose of the car or that I could dispose of the car myself. My claim was then dropped by car call and I have had to go through my insurance. When car call dropped the claim, I was told my insurance might not request the same amount of money from the third party. This is something I was never told when I received the total loss document, and I had already borrowed money to buy a new car on the promise that they were acquiring the specified amount. Today my insurance as told me that the car not even been officially written off. I am outraged that this was never mentioned, and I am now substantially out of pocket due to Car Calls lack of honesty. Avoid at all costs!!

Prompt response to the initial request and helpful with the claim throughout. A pleasure to deal with in a very professional manner.

All my insurance is sorted well,