Caradok Omdömen 

I'm trying to sources dolly switches, dimmers and sockets for a large house renovation. Have bought several different antique brass dimmers from various different companies to find one we like. Loved the look of this Caradok dimmer but was disappointed when the brass cover to the plastic round dimmer knob fell off before even turning it once. Now my husband is reluctant to spend thousands of pounds if all the switches/sockets fall apart. Such a shame.

Very prompt delivery and wonderful packing, so received safe & sound.

I've given them a week to respond to emails but - silence. I ordered a light bulb and they sent it in an envelope. No surprise that the post person pushed it through the letterbox and I ended up with an envelope of broken glass. Wish I'd checked the reviews before ordering

My order hasn't arrived after weeks of waiting, even the status of the order hasn't changed. They don't answer phone calls, no response to emails. Considering the negative reviews how are they still in business is beyond me.

Dont buy anything from them, they dont ship, I placed order on 17th June, today is 29th and they have still not shipped yet. Its only two blanking plates so not sure what is the delay.
I emailed them as well and they have not replied to the email. There is also no way to cancel the order.

Accepting now that I have lost £8.99 for an electrical switch which I ordered late May 2026.

Contacted customer sales numerous times with no reply.

I should have checked their reviews on here but hay-ho, thats the way the cookie crumbles.

Waited nearly 4 weeks for an order that was advertised to have a delivery of 2-3 days, I’m an interior designer this was for a project so had to order from another supplier. When I finally got hold of them after attempting daily for a delivery update the order had conveniently already been dispatched but they agreed I could return when recieved, I did and I’m still awaiting a refund over a month on!!! I now can’t get hold of them again. I suggest using another supplier if don’t want the same pain and misery!

Wrong item sent - NOT the item pictured and did not fit our lamp, ordered on 11th May, took 11 days to arrive.

Contacted on the day it arrived (22nd May), several phone calls made - went to mobile voice mail messaging even though I rang a landline number, also sent messages from their website and email - NO RESPONSE.

CANNOT RECOMMEND - Sorry

30/05/26 Update:

Still no contact from this company either by phone or email - AVOID this company.

Have accepted I will not here from them, or get a refund.

Order superbly well packed and delivered promptly. Good value.

Great Prices and very quick tracked delivery

Can’t get a refund for a returned item

Product hasn't arrived by 4 weeks. I've sent polite emails twice asking what delivery time I should expect but no reply. Then left a phone message asking for a callback to reassure me that my order was still being processed. nothing. I'm beginning to think it's another scam company.

Excellent- fast and careful delivery of fluorescent tube. Very well packed Very pleased 😀

Quick and prompt

One of my bulbs arrived smashed. I have emailed, but had no response, when I call no one answers and I get a message saying their voicemail is full. Their chat doesn't give me the option to select refund/return.

Delivery still not received weeks later
E mailed them several times to cancel as they do NOT respond to any e mails sent to them and no phone number to ring
I have contacted American Express to complain about this badly inefficiently run company.

I’m happy to change this review and not write about what’s happened if Caradok can actually get back to me.

Order placed 6th April, no delivery, no shipment notification, no response whatsoever.

Placed an order on 3 April & have received no update. Have chased via their email, the website chat (that is not responsive), their phone number, which diverts to a mobile number which goes to voicemail where the mailbox is full. No response at all which is shocking, I have no confidence in ever receiving the order which thankfully is only minimal value. Like others I wish I'd read these reviews before ordering.